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O'Steen Volkswagen

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
125 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 125 reviews

March 12, 2024

Quick and easy transaction. Salesman Marquis Bradford was very well informed about the car I was buying and took the time to convey that information to me. More

by kajachapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquis Bradford
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Mar 14, 2024 -

O'Steen Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at our dealership and that Justin and Anthony were able to assist you efficiently. Providing excellent service is our top priority, and it's fantastic to know that our team members exceeded your expectations. /MM

Helpful
March 07, 2024

Marc and others helped me to get out of a bad situation and into a great vehicle. More

by kristinp1312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

O'Steen Volkswagen responded

Kristin, I am so happy to hear that we were able to help you move forward! /MM

Helpful
March 06, 2024

Very flexible in terms of negotiating. Highly polite staff. Was a real pleasure working with. More

by KRIS.KUCZKOWSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Zreineh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Wilson
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Mar 08, 2024 -

O'Steen Volkswagen responded

Kris, We sincerely appreciate you sharing your positive experience with us. It's our priority to ensure every customer receives the best possible service, and your feedback is of great significance. We look forward to welcoming you back soon! /MM

Helpful
February 29, 2024

The response time throughout the whole purchase process was horrible. It took 4 months for me to get my permanent license plates. Had I not written a letter to the GM/CEO, I would still be waiting. Would n More

by nb2024
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chuck Wrye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Newton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

O'Steen Volkswagen responded

We apologies for the inconvenience caused by the out of state DMV we use to perform your tag work. Thank you for allowing us to be of service to you, we strive to give a 5-STAR experience each and every time. Thank you!

Helpful
February 29, 2024

Jacob was very helpful and didn’t pressure us into buying a car we didn’t want More

by benvol1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Zreineh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share with us your positive experience at O'Steen VW of Jacksonville! /MM

Helpful
February 28, 2024

It was a 10/10 experience I would recommend anyone to go there and buy a car. More

by mikehoff297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share with us your positive experience at O'Steen VW of Jacksonville! /MM

Helpful
February 27, 2024

Andy Strickland is the best asset Osteen VW has. Andy is my sales associate of choice; he is my go to professional when me and my family need a new car. As long as Andy is at Osteen VW in Jax, the More

by Jose R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

O'Steen Volkswagen responded

Jose, we are thrilled to hear that you had a great buying experience at O'Steen VW at Jacksonville. Andy is a wonderful sales professional and VW product expert. Thank you for trusting us for you new vehicle! /MM

Helpful
February 23, 2024

Scott Wilson was so wonderful to work with. He was professional and answered all of our questions. He made the buying process smooth and we are so happy with our purchase. Thank you for all o More

by girlcop951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Wilson
Report | Print
Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Scott Wilson provided you with excellent service and made your buying process smooth and enjoyable. /MM

Helpful
February 15, 2024

Warm place, everyone is welcoming you, I bought 2 cars there because they treat you as family More

by ilia.cikopana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

O'Steen Volkswagen responded

Thank you very much for your kind words and for choosing our dealership for not just one, but two car purchases! We're thrilled to hear that you felt welcomed and valued during your visits with us. Treating our customers like family is at the heart of what we do, and it's wonderful to know that you experienced that firsthand. -MM

Helpful
February 15, 2024

Ridiculous dealership. I called the dealership 5th time in a row, operator, service and sales department keeps on hanging up the call!!! Is this how you treat your customer More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
operator/receptionist
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Feb 20, 2024 -

O'Steen Volkswagen responded

We appreciate you reaching out to us. apparently, we must be having phone issues and have reached out to the phone carrier to make sure we did not have any other customers calls that didn't get answered. Please call General manager Chuck Wrye at (904) 322-5100 Ext. 1205 at your earliest convenance so that we can address any concerns you have. Thank you.

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