O'Steen Volvo - Service Center

We bought 2 used volvos from Osteen Volvo and took our cars to be serviced there for over 15 years. We had problems with our volvo and took it to be diagnosed and waited for 4 days and nobody called us or cars to be serviced there for over 15 years. We had problems with our volvo and took it to be diagnosed and waited for 4 days and nobody called us or returned our calls till I called and complained about it. They finally sent me a long list of what they “thought “ it was wrong with it. How can they charge $180.00 to do a diagnostic check if they are going to give you a long list of what they “think” it’s wrong with it!! No real answer, very disappointed!! More

I bought my last Volvo at O'Steen and I"m disappointed by the way they run their Service: Can't talk to a human to make an appt and get a loaner to cover me for a new service. Waiting for a callback stinks! the way they run their Service: Can't talk to a human to make an appt and get a loaner to cover me for a new service. Waiting for a callback stinks! Never got a call back. Went elsewhere. More

Do not buy a car here unless you are not getting it serviced here. Go on the website and try to schedule service. It’s October and their next appointment is in December. I had to drive 60 miles each wa serviced here. Go on the website and try to schedule service. It’s October and their next appointment is in December. I had to drive 60 miles each way to Gunther in Daytona. No one calls back and the general manager has not responded via email More

I was asked by my mother to bring her car in for service. I wasn’t looking forward to it but when I got to the dealership I was greeted by Robert. I am an avid football fan and Robert made me feel extremely I wasn’t looking forward to it but when I got to the dealership I was greeted by Robert. I am an avid football fan and Robert made me feel extremely welcomed when he saw my university of Washington shirt. He started talking football with me along with talking about what’s going with my mothers car. To make a long story short, I was not looking forward to bringing my mother’s car there and sitting for however long it took. Robert made the experience fun and I felt like he really took the time to evaluate who his customer was and found something to talk about with me. Thanks Robert and go huskies. More

I'll start by saying, once you are there, the people and service are decent. However, being the only Volvo dealer in Jacksonville, they are very, very busy. You MUST schedule anything and everything MONTHS service are decent. However, being the only Volvo dealer in Jacksonville, they are very, very busy. You MUST schedule anything and everything MONTHS in advance. Seriously, don't wait until a light is on to schedule your maintenance because it will be 2 months before you can get an appointment. Also, the sales guys gloat about their great pick up and drop off service...good luck getting an appointment for that!!! Better book that service at least 3 months in advance! I never had an issue getting the same pick up/drop off service last minute at Audi. Lastly, don't even bother trying to get someone on the phone. It usually takes me at least 3 calls before anyone in service answers the phone. All in all, I 100% regret purchasing a Volvo because of the terrible service. More

Best service for your Volvo is with Steven Mejia at O’Steen I recently had my Volvo serviced at O’Steen, and I hope the owners and management take note that they have a super valuable employee in Steven Mejia. I recently had my Volvo serviced at O’Steen, and I hope the owners and management take note that they have a super valuable employee in Steven Mejia. He was professional, accurate, willing to satisfy my needs and completely focused on excellent customer service. After each service, O’Steen always has the cars washed before delivering to the clients, Steven even took the time to wipe down the last few drops of water around the whole car before he handed me my keys, to care for details like that is priceless. I see a bright future for Steven. More

Stephen is the best and he’s very knowledgeable every time I love being a part of the Olsteen family because he makes me feel welcome every time time I love being a part of the Olsteen family because he makes me feel welcome every time More

It is always a pleasure going to osteen volvo, the service is great and the staff is professional and friendly. The waiting area us always clean and comfortable. service is great and the staff is professional and friendly. The waiting area us always clean and comfortable. More

Great job on my service Everytime with Steven at Volvo I only perfer the best so I come to Volvo for great service for all your needs only perfer the best so I come to Volvo for great service for all your needs More

Fantastic service. Staff always courteous, friendly, and extremely helpful. They never try to push unnecessary services and are very efficient. Will continue my service there. extremely helpful. They never try to push unnecessary services and are very efficient. Will continue my service there. More