ODaniel Chrysler Dodge Jeep Ram

DRAW YOUR OWN CONCLUSIONS The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the anci The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the ancient technique of taking the customer's offer to someone-never-to-be-seen. How demeaning! What should have been a happy, exciting experience of purchasing a car, turned into being a never-with-an-end-in sight horrific experience, both times we went through that archaic negotiating experience. The salesman sent us photos of a great car they'd just received; he didn't give us the price. We stopped by to look at it, another salesman came to help us. We asked the price, which he looked up and relayed to us, then asked us whether we'd been dealing with anyone and turned us over to Jeff. During the first-shot at the price, we threw in our present vehicle to learn what the bottom line might be. When the paperwork was returned from (who we learned later was Dave Carroll), the base price of the car was marked up by $1,000 more than the "sticker" price we'd learned earlier. Furious, at that point, we told the salesman that the amount we would pay for the car was "X," and that this was all we would pay, final. Then, the never-to-be-seen character had the audacity to disregard the fact we had said it was our final and only offer and came back with a new price for the vehicle. We reiterated to the salesman that final meant final, he returned the paperwork, (remember, that each of these incidences took approximately 15-20 minutes (in that out-of-sight office) of our valuable time), to which the now infamous reviewer commented "You Win," how rude! He owed us an apology, not a note of sarcasm! The deal was done; it was cash. It should have been a simple thing of writing a check, getting the title,etc., and being on our way--not in your wildest. We were then taken to a locked room where we were subjected to another 1/2 hour-plus of pressure to buy their maintenance agreements--couldn't be the blanket "no" we immediately gave when the idea was presented, we had to listen and go through each phase; another demeaning moment in the annals of the ancient ritual of car buying. We understand there is paperwork which must be reviewed and signed, but when the customer assures you that they emphatically do not want any phase of their service agreement, that should be enough! We have to say that neither one of our negotiating experiences with this dealership was in any way enjoyable--the time which elapses while whoever is reviewing is much too long, if it is the customer you are trying to wear down, it didn't work, it just made us angry. Both times, we spent way, way too much time in each of the steps. We do love the car; we are thankful that Jeff sent us the heads up that it was available. Thank you, Jeff! He's a pawn in that awful game of car buying--has to be demeaning to him, too. More

Very friendly, knowledgeable and helpful staff. My wife and I were looking for a good used minivan and Mark told us everything and more that we needed to know about the van we were considering purch My wife and I were looking for a good used minivan and Mark told us everything and more that we needed to know about the van we were considering purchasing. Mark explained every question we had and we actually bought the vehicle the same day. We had been looking for several months, and we were very impressed with Marks knowledge and demeanor. Casey and Eric the manager and finance manager were also a great help and the three of them made us feel like we were all family. We love the van and are very pleased with our purchase. More

Great Trade In I moved to Chicago recently and my 2012 Silverado wasn't the most convenient vehicle in the city. I came into O'Daniel looking to downsize without lo I moved to Chicago recently and my 2012 Silverado wasn't the most convenient vehicle in the city. I came into O'Daniel looking to downsize without losing 4 wheel drive and towing capabilities. Mark was great to work with and worked to get me a great trade in price for my truck and I walked out with a great deal on a 2012 Grand Cherokee Overland! I would definitely recommend requesting Mark for your next vehicle! More

Great people - No pressure! My wife and I recently purchased a Jeep Rubicon from O'Daniel. Our salesman, Shawn, was very helpful in answering our questions. We test drove the veh My wife and I recently purchased a Jeep Rubicon from O'Daniel. Our salesman, Shawn, was very helpful in answering our questions. We test drove the vehicle. Then, he gave me his cell number in case I had any more questions. We returned the next day and another salesman assisted us with a second test drive but was not trying to make the sale though it was Shawn's day off. We returned the next morning and Shawn assisted us with the sale. I really appreciated the way that they all seemed to work together as a team. It was a smooth, efficient and FUN transaction! I would definitely recommend O'Daniel to a friend. - Tom F. More

Great Customer Service Strongly recommend salesman Mark Butler. I had been on a hunt for a used 4D Sahara for sometime, after contacting Mark he was able to find what I was Strongly recommend salesman Mark Butler. I had been on a hunt for a used 4D Sahara for sometime, after contacting Mark he was able to find what I was looking for in a week. Mark was in contact with me daily making sure he knew exactly what I was looking for. Odaniels is a great dealership to work with and I could not be happier with my purchase. More