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ODaniel Ford - Service Center

New Haven, IN

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42 Reviews

42 Reviews of ODaniel Ford - Service Center

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September 05, 2021

Dealership was very easy to work with o n original sale, had a service issue on my truck purchase a month after purchasing and I felt they out of their way to take care of me, letting me every step and avai More

by Ddk1912
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lothamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Swaidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Fantastic, above and beyond I had problems with another dealer and was recommended to go to O'Daniel, everyone from the service manager (Mike) down to the shuttle driver was very More

by Steve
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lothamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Campbell
Sep 30, 2019 -

ODaniel Ford responded

The O’Daniel family would like to take this opportunity to thank you for writing a review about your car buying experience. Our main goal is customer satisfaction and reading buyer reviews helps us achieve this goal. Our award winning Sales, Service, and Parts departments are ready to service any of your vehicle needs. We look forward to many more years of providing you our top quality customer service.

October 12, 2018

excellent customer service came in for warranty work & then had recall work done also. 1st time customer. will be a return customer! thank you for restoring my faith in dealers More

by Diana Wotnow
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Loomis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

ODaniel Ford responded

Thank you for sharing your thoughts regarding your experience at O’Daniel Ford. We are glad to hear we have restored your faith in the dealership experience. But, if we can ask, did you mean to only leave a 1 star review?

Oct 12, 2018 -

Diana Wotnow responded

no I had all 5 stars all the way across I have NO idea how that happened with the stars...

July 23, 2018

Not a very good experience I bought my first car at this dealership. All things were good until I had to take my car into service 3 times within the first 30 days of owning the More

by Jas50132
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Glen Campbell
May 25, 2018

SUPER SERVICE Went into the dealership this morning to have my 2009 F150 get THE WORKS PACKAGE done. During inspection they noticed issues with the brakes. GLEN C More

by Big Daddy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lothamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Campbell
May 29, 2018 -

ODaniel Ford responded

The O’Daniel family would like to take this opportunity to thank you for writing a review about your car buying experience. Our main goal is customer satisfaction and reading buyer reviews helps us achieve this goal. Our award winning Sales, Service, and Parts departments are ready to service any of your vehicle needs. We look forward to many more years of providing you our top quality customer service.

February 19, 2018

A+ Customer Service I have needed to service my vehicle more times over the past year than I would have liked; however, I have and will continue to use O'Daniel Ford Mits More

by RBiggs
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Glen Campbell
Feb 20, 2018 -

ODaniel Ford responded

Thank you so much for your business. We are fortunate to have customers like you and will do everything we can to live up to your expectations.

January 16, 2018

Making it right We had just made a purchase and discovered a break issue. Made a contact with the salesman Mike Pocci on a Saturday afternoon to let him know that the More

by jmagg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lothamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pocci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Loomis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

ODaniel Ford responded

The O’Daniel family would like to take this opportunity to thank you for writing a review about your car buying experience. Our main goal is customer satisfaction and reading buyer reviews helps us achieve this goal. Our award winning Sales, Service, and Parts departments are ready to service any of your vehicle needs. We look forward to many more years of providing you our top quality customer service.

October 23, 2017

Fantabulous!!!! I am back!!! Just 3 weeks ago we were in to buy a new Edge... And I just got my new 2015 Chrysler 200 S. I reached out to Phoenix in the middle of his More

by Tatiana
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Keebler, Phoenix Nichols
Oct 25, 2017 -

ODaniel Ford responded

Thank you for sharing your thoughts regarding your experience at O’Daniel Ford. We look forward to seeing you again in the future. Please don't hesitate to contact us if there is anything else we can do for you.

June 16, 2017

Expert Sales and Service, honest and friendly From the day we purchased our F150 at O'Daniel with Phil who was our salesman, we have had excellent care. He called to make sure that we were happy l More

by Kcas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phil Swaidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Loomis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2017 -

ODaniel Ford responded

The O’Daniel family would like to take this opportunity to thank you for writing a review about your car buying experience. Our main goal is customer satisfaction and reading buyer reviews helps us achieve this goal. Our award winning Sales, Service, and Parts departments are ready to service any of your vehicle needs. We look forward to many more years of providing you our top quality customer service.

May 12, 2017

Caring Team I purchased a Ford Escape in Nov. 2015 from Brent. He made the transaction go very smoothly. In May 2017, I needed new rear shocks. Glenn, in the Serv More

by Beth Berry
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brent Swartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Campbell
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