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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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February 23, 2022

The staff at Oak Lawn Toyota has always professional, knowledgable, and helpful. From the sales department to the service department very helpful and informative. More

by azalee1@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karol Osuch
Feb 24, 2022 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 23, 2022

This guy's are in point great services and nice people to deal with. Great experience over all. More

by JOSEFLORES70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

February 23, 2022

On 2/4, I brought my car in to have battery tested because my car failed to start without a jump. I was told the battery was ok and to just keep driving the car. I was charged and paid 89 dollars fo More

by sabrinahicks01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Oak Lawn Toyota responded

Sabrina, Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

February 22, 2022

Jose recognized me and greeted me very warmly. He honored the oil change coupon that I presented and alerted me about an open recall on my vehicle. Everything went smoothly and I was back on the r More

by JTURKEYGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jose here at Oak Lawn Toyota. Juan Vazquez, Service Manager

Feb 23, 2022 -

JTURKEYGIRL responded

I mistakeningly stated Jose was the gentleman that assisted me, however, I think his name is Juan. My apologies to Juan. Gracious.😃

February 22, 2022

I received courteous and prompt service provided which was appreciated. Thank you Toyota in Oak Lawn! More

by sheryl.irving
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business, Sheryl, and hope to see you again soon! Juan Vazquez, Service Manager

February 22, 2022

In and out. Great customer service and fair pricing. Didn’t try and sell me things o did not need. Will be coming back again! More

by Manny_969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review, Manny. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

February 22, 2022

Had to wait longer than normal for rotation of tires and oil change. I had an appointment at 10:45 am waited 2 hours plus. More

by wilmarodgers685
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Feb 22, 2022 -

Oak Lawn Toyota responded

Wilmar, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

February 21, 2022

My experience with the dealership was great , they answer all my questions and the service was very good.I have told friends and family about the dealership? More

by CYNTHIAMCKAY05
Customer Service
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

February 20, 2022

Courteous service. Careful explanation communicated about what work needs to be completed. Comfortable & clean waiting rooms. More

by LINDASARRACINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us, Linda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

February 20, 2022

Had a recall and the service was great! Easy in and out, fixed quickly and really friendly. More

by Briggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

Feb 21, 2022 -

Briggs responded

Juan I might be looking for a vehicle soon. I will give you guys a chance.

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