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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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February 20, 2022

This dealership is great for service and all are very knowledgeable and very courteous. Great service! More

by Cmmc03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

February 19, 2022

Oak lawn Toyota took my car in quickly and compete the job in one day. They gave me a ride to my job and had excellent customer service Thank you More

by FN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 18, 2022

Almost two hours for an oil change, over inflated tire resulted to flat in snow day, the taxi medallion was missing after I left. Overall terrible day and will never go back especially for oil change More

by Ibnalrday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Oak Lawn Toyota responded

Hello there. I’m so sorry to hear about your experience at your recent service visit. Please provide us with your name and the best number to reach you at so we can contact you and make things right. Again, we are deeply saddened by the way things went at the dealership and want to help! Juan Vazquez, Service Manager

February 18, 2022

Very rude staff, starting off with the service guy and the cashier. They obligated me to sign an error sheet caused by the service mechanic. They ivertightened the oil pan screws which they blamed on me. More

by User321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Juan Vazquez, Service Manager

February 18, 2022

Great service with friendly staff. Very responsive to my questions regarding vehicle. Wait time for service was very good. More

by TJBULOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

February 18, 2022

i drove into the service department with out an appointment. the service advisor said my problem should take about 90 minutes to correct it was less than 90 minutes everyone was polite no probl More

by J.MAJEWSKI
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Juan Vazquez, Service Manager

February 18, 2022

Great people to deal with! Got me in and did not have to wait long for my car to be serviced More

by GLEENERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

February 18, 2022

i been Oak Lawn Toyota customer for last 24 years i bought three vehicles from Oak Lawn Toyota i am very very satisfied with their sales and service department, i am very thankful for their help year r More

by KANTI703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review, Kanti. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

February 17, 2022

I live almost 30 miles from the dealership, but always return to service my cars purchased. I trust their experience and professo. More

by doolin2139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

February 16, 2022

I had another great experience at Oak lawn Toyota. Jose was very nice and helpful. I needed a new battery and was in & out in in about an hour or so. This location has the best service and I apprecia More

by Lisawells5858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karol And Jose
Feb 17, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review, Lisa! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Karol and Jose to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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