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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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December 13, 2021

Accomodating. Easy to work with. Steve explains everything very well. Service Center is top notch. More

by MACOTUFFYJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Oak Lawn Toyota responded

We are very happy to hear that Steve and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

December 12, 2021

Customer service was excellent and very accommodating! The inspection was insightful and made a separate appointment for future repairs. More

by aleckm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Oak Lawn Toyota responded

Alec, Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

December 12, 2021

I got serv by sal at service and sal were good customers service ...keep the good work... More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal
Dec 12, 2021 -

Ali responded

Serv by sal at service was good customers service... Keep the good work...

December 12, 2021

Frank was friendly and knowledgeable. He made the experience comfortable. Will be coming back here for service. Also recommending to family members. More

by eutopia2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Juan Vazquez, Service Manager

December 11, 2021

Oak lawn has Great service. Always helpful. Normally done within an hour and send text updates More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Oak Lawn Toyota responded

Crystal, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

December 11, 2021

I was pleased with the service I received. They did the oil change and did not spend too much time trying to upsell unwanted services. More

by YEAG3323
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

December 10, 2021

Service was great, the wait was short and made sure the job was done right. More

by Clew3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

December 09, 2021

Service on this day was quick and efficient. Oak Lawn Toyota was on point. Thanks Frank. More

by odessey.roberts
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

December 09, 2021

Service was courteous and prompt. Glad I was able to get a last minute appointment. More

by Toyota customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

December 09, 2021

There was a lack of communication between the service personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon More

by Svences
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Novoa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

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