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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews
Call Service Center (708) 435-2205

2,221 Reviews of Oak Lawn Toyota - Service Center

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July 17, 2021

Courteous. Keeps you informed about repairs while waiting. But after completion my car still was not completely fixed . car rattles, etc. Will have to return to get bluetooth fixed. Calls keep dropp More

by PATRICIAMUFWENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
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Jul 18, 2021 -

Oak Lawn Toyota responded

Thank you, Patricia, for taking the time to submit a review. We take pride in good customer service and are happy to hear that you were kept informed about repairs while waiting. We however regret that you still need added service on your vehicle. If you would like to further discuss your concerns, feel free to contact me at your convenience. Juan Vazquez, Service Manager

July 13, 2021

I've said it already No good .I took My 4runner in for maintenance, and they did nothing. Told me that my car was finish. More

by DCLEMONS48
Customer Service
Recommend Dealer
No
Employees Worked With
Can't remember his face
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Jul 27, 2021 -

Oak Lawn Toyota responded

Hi there and thank you for taking the time to let us know about your experience at Oak Lawn Toyota. Toyota only requires a tire rotation at 15,000 miles, and we missed the mark telling you that information. We rotated your tires and checked over the vehicle, but it was not time for an oil change. After speaking with Juan, our service manager, was he able to help answer any questions you had? We take our online reputation very seriously, and want to make sure we are always upfront and honest with each customer. From my understanding, we will hear from you for your next ToyotaCare Service Visit and help you in any way possible! Again, please let me know if there's any way we can be of service. Respectfully Yours, Victoria Hampton Customer Service Manager, Oak Lawn Toyota

July 12, 2021

Outstanding service Very professional and prompt and Outstanding service Very professional and prompt and best part I wasn't tried to be sold or told things for service that I didn't need. I apprecia More

by staciondorrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

July 12, 2021

Oak Lawn Toyota service department found the issues I was having with my vehicle and fixed them. Now my car is running better than before. Thanks guys👍🏾 More

by VALCARPENTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Amodo
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Jul 12, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

July 12, 2021

Took car right at appointment time. Clean waiting area. Wi fi. Service completed on time. Counter staff and billing office very courteous. That’s about it! More

by Palos Billy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear Alex and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

July 11, 2021

Frank did a great job with the service. Checked out my brakes and suspension and made sure they were good. I will be back for sure. More

by jeffrey S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Oak Lawn Toyota responded

Jeffrey, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

July 11, 2021

We still have the persistent noise after 2 attempts at solving it. This is very frustrating as we are taking long trips and don’t know if our car is safe. More

by mmc1026153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Cassello
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2021 -

Oak Lawn Toyota responded

Hi there...I am so sorry you're still having that noise on your car. Would you mind giving me your contact info so we can follow-up with you? I want to make sure we service your vehicle to our Oak Lawn Toyota standards and that there are no issues moving forward! Thank you, Juan Vazquez - juan@oaklawntoyota.com - 7084235200

July 10, 2021

Friendly and knowledgeable staff that suggest but don’t push. I feel comfortable going for service there. Being a female I don’t feel taken advantage of. More

by tmbmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

July 08, 2021

Had new breaks and rotors a few months ago, breaks squeak all the time. Went back a few weeks ago, supposedly adjustments were made, breaks still squeak loudly, all the time. More

by Barbr33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
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July 08, 2021

It is professional, reliable, dependable and convenient to my location. I do not have twenty five further words but wanted to complete the survey. In future I will not participate. More

by smith.bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane
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Jul 08, 2021 -

Oak Lawn Toyota responded

Bonnie, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

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