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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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May 06, 2022

I purchased my first new car from Oak Lawn Dodge; a 1973 Dodge Dart. A year later, my wife and I bought our second new car; a 1974 Dodge Dart. We have graduated to being Toyota owners, and Oak Lawn Toyota More

by jandsmolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barrix
May 09, 2022 -

Oak Lawn Toyota responded

Wow, thank you so much for your loyalty to us over the years. We truly appreciate your business. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. Thank you for taking the time to leave us this fantastic five-star review. We look forward to having you as one of our valued customers for years to come. Juan Vazquez, Service Manager

May 06, 2022

They are always very nice and fast when I bring my car here. I would definitely recommend coming here. More

by Brianna_santillan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review, Brianna! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. We're always happy to help. Juan Vazquez, Service Manager

May 06, 2022

Went Above and way beyond Was updated and Weill informed Great people to work with!! More

by deeders1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2022 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 04, 2022

Service staff was good. Very expensive, because labor cost is outrageously high. I will have to think twice before I bring my car back to a dealer! More

by Matt Peters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

May 02, 2022

The lower door rollers needed to be replaced. They were bent and were causing the power door to have to be closed manually. Instead of doing the replacement of the lower door rollers they sent m More

by Disaster!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Nash
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

May 01, 2022

Service reps (Juan) was professional and friendly. He kept me informed and explained everything to me. More

by ShawnieT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2022 -

ShawnieT responded

Thanks so much Juan for the wonderful service!

May 01, 2022

Service was done professional way in short time. Price could be better, but I like results. More

by PGRIGAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

May 01, 2022

Each experience with this service department has been pleasant and the service was very fast. More

by rlmumphery
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

April 30, 2022

The service center was clean and a car porter was ready to receive my car. The service representative was friendly and answered the questions I had. Mid way in service gave me an update and where we were p More

by msscarter84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

April 28, 2022

this is my fourth vehicle from this dealer and i have always found them to be helpful and trustworthy, friendly and polite More

by shirleyl0
Recommend Dealer
Yes
Employees Worked With
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Oak Lawn Toyota responded

Thank you, Shirley, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

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