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Oakbrook Toyota In Westmont

Westmont, IL

4.3
2,167 Reviews
Oakbrook Toyota is part of the Bob Rohrman Auto Group and that is more than just a name hanging on our building. It really means something. It means that we will always treat each customer like the most important person in our facility, and that is because you are the most important person in our facility. Without you we would not have so many dealerships in our network and we wouldn’t have a history that extends back over 40 years. Our staff is not here to sell you cars, we are here to build a relationship with you, and if we can assist you in your car buying or servicing process, then that is all the better. We do not throw sales pitches at you, because we know what a sales pitch is. A sales pitch is an attempt to sell somebody something that they didn’t want for a price that they were unprepared to pay. Oakbrook Toyota wants to get you exactly what you want in the West Chicago area. We don’t mind hearing the word no, because we know that it just brings us one step closer to finding the vehicle that you will say yes to. The members of our sales staff quickly build relationships with our customers, because customer relationships are very important to us. We do not care if we sell you a car now or a year from now. We want to be there to help you in your automotive journey, and we want you to take that journey on your terms.
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550 East Ogden Ave

Westmont, IL

60559

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Showing 2,167 reviews

May 29, 2016

A dealer with great customer service in mind I love Oakbrook Toyota especially their salesman, Doug Macias, whose utmost concern is his customer's satisfaction. I left the dealership very satisfi More

by Ernest Gupana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Macias
May 22, 2016

Rav4 2016 Purchase I had wanted to own a Rav4 Toyota ever since and Doug helped and did his best that I realize that dream. He is the best in customer service and I'm More

by pidang
Recommend Dealer
Yes
Employees Worked With
Doug Macias
May 19, 2016

FIRST TIME THEIR JUST LOOKING AROUND AM ONCE SALES MAN WAS EXCELLENT . HELPED ME FIND THE PERFECT CAR. MY WIFE WAS VERY HAPPY WITH IT THANK YOU AM ONCE & CESAR & GEORGE. More

by ABUYAHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AMONCE DRONETTE , Cesar Meraz, George Wolkotte
May 16, 2016

Pushy and predatory When you keep in mind that a dealer's object is to sell cars, you won't be surprised that they do not focus on what is best for the customer. The sal More

by driver5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mo Afzal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2016 -

Oakbrook Toyota In Westmont responded

Good morning my name is Cesar Meraz/Sales Manager at Oakbrook Toyota and I wanted to reach out and thank you for letting us know what we need to provide our prospects that are walking into our showroom or what NOT to provide. I apologize for the experience you had with us, but if you like to contact me directly please do. I'm not trying to sell you a Toyota...I'm just trying to listen to you so that I can change the things that need to be improved at Oakbrook Toyota. Thank you and once again, I apologize for the experience! Cesar Meraz Sales Manager c.meraz@rohrman.com 630-789-960"

Jun 10, 2016 -

Oakbrook Toyota In Westmont responded

Good morning my name is Cesar Meraz/Sales Manager at Oakbrook Toyota and I wanted to reach out and thank you for letting us know what we need to provide our prospects that are walking into our showroom or what NOT to provide. I apologize for the experience you had with us, but if you like to contact me directly please do. I'm not trying to sell you a Toyota...I'm just trying to listen to you so that I can change the things that need to be improved at Oakbrook Toyota. Thank you and once again, I apologize for the experience! Cesar Meraz Sales Manager c.meraz@rohrman.com 630-789-960"

May 06, 2016

Excellence and quality Syed mustafa was friendly, helpful, and gave us a car at a reasonable price. Overall he provided us with excellent service, we were highly satisfied . More

by Syed123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Mustafa
May 04, 2016

attentive, gentlemanly salesperson Wife and I did NOT intend to purchase an auto our first time shopping. I bought a car last 13 years ago, and she about 5. We both have Toyotas, whic More

by forinfoman44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2016

My Car Buying Experience I went into a dealership near my home in Countryside IL and the sales person that met with me when I arrived made me feel like I was wasting his time. More

by Satisified Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Perry, , Cesar Meraz, Syed Mustafa, Kurt Holzinger
April 28, 2016

Incredible Team On 4/16 I test drove a new RAV4 with salesman Alex Turk. Alex was very friendly & knowledgeable. Since I had never owned or driven an SUV I wanted mor More

by I Drive Toyota's
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Scott, Alex Turk, Nikola Tanev, Phil Darche & Joseph Perry
April 23, 2016

Syed Mustafa I bought a used camry in 2015, I was greeted by Mustafa. He was great. The whole deal from start to finish was about an hour. Syed even hooked me up More

by new to toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Mustafa
April 18, 2016

Easiest car buying ever My husband, daughter and I went in on Saturday, 20 minutes before closing. Admittedly, I had done a lot of homework on the car we wanted, and we were More

by Elizabeth Griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Hernandez, Steve N
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