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Oakbrook Toyota In Westmont
Westmont, IL
2,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,143 reviews
January 21, 2013
I recently bought a used car from this dealership and paid in full in cash. It was a very good deal and I was happy with it until less than 2 days later the transmission completely broke down. I called paid in full in cash. It was a very good deal and I was happy with it until less than 2 days later the transmission completely broke down. I called the dealership and the General Manager not only refused to pay for the repair, but also refused to pay for a rental car. When I finally complained enough to get them to agree to pay for half of the repair the GM was rude enough to tell me I wasn't being appreciative enough of what he was doing for me. Then to top it all off, once the final bill came through for the (very expensive) repair - they only ended up paying about 40% of it. I wouldn't recommend this dealership to anyone. That's the worst customer service experience I have ever had. More
by CarlyeOwens
Employees Worked With
Carlye Owens
January 08, 2013
We bought our RAV4 from Oakbrook Toyota in 2010. I normally hate buying cars, but this was a different experience. This was no hassle and very much about answering our questions. None of the "hard s normally hate buying cars, but this was a different experience. This was no hassle and very much about answering our questions. None of the "hard sell" I had experienced at other test drives. That experience was great, but the ongoing service has been stellar. For the last 3 years we've gone back to the dealership for work (which is NOT my normal approach). Were I to use one word to sum up my feelings it would be "trust." They explained what they were going to do and why. They talked us through the bill. They made sure we felt comfortable at every point along every service visit. No rushing. No pressure. No making us feel stupid. And certainly never making us feel like we were being taken advantage of. The service manager is owed a particular mention. He's polite, concerned, and always makes us feel like we're respected and our business matters (and not just our business, but our personal satisfaction). My wife and I go back because Oakbrook Toyota has worked very, very hard to earn our business. I wish all of my customer experiences were this positive. More
by ewhitley
Employees Worked With
Vik Patel, Zia Hanna
January 05, 2013
We would definitely recommend Oak brook Toyota to family and friends. Cesar Meraz and Steve Deason worked together to give us the best deal and best SUV that met our needs. They were very professional, know and friends. Cesar Meraz and Steve Deason worked together to give us the best deal and best SUV that met our needs. They were very professional, knowledgeable, and understanding. They went above and beyond our expectations and we are very satisfied customers. Joe Verlotta was also very informative with explaining all special features to us. All three men we worked with had exceptional knowledge with Toyota products which made us confident in our decision to do business with Oak brook Toyota. We appreciate their honesty and hospitality which made us trust their team. More
by jaydel
Employees Worked With
Cesar Meraz
January 05, 2013
I came in looking for a new small SUV, had a great experience working with Neal who was determined to find out what I needed and what was best for me and my family. I purchased a RAV4 with a very hon experience working with Neal who was determined to find out what I needed and what was best for me and my family. I purchased a RAV4 with a very honest and sincere salesman and staff. I was surprised and very appreciative of all of the service and care I received throughout the entire process from each and every employee I had to work with. I feel Neal is like family now. I will recommend Neal, Jeffrey the sales manager and this dealership to everyone seeking a vehicle. Was very impressed with the service manager Anthony and the service dept too. They all went out of their way to make me feel welcome, comfortable and well served. A unique and refreshing car buying experience, for sure! More
by EllenKlesta
Employees Worked With
Neal Steuer, Jeffrey Zalisk
January 05, 2013
this is the best dealer ever. very nice ppl. Sam made it happen. sales rep was very nice and respectful. went there and inspected my trade. showed me the car i wanted there was no pressure. happen. sales rep was very nice and respectful. went there and inspected my trade. showed me the car i wanted there was no pressure. More
by koko.hasan
Employees Worked With
Sam
December 27, 2012
I bought a NEW RAV4 this morning from Oakbrook Toyota. I came prepared with my pricing research. I am a retiree but was a buyer/supervisor, by profession, for a major Telecom corporation. I can say that ea came prepared with my pricing research. I am a retiree but was a buyer/supervisor, by profession, for a major Telecom corporation. I can say that each member of the Dealership treated me respectfully and with great attention to my auto needs. I made a great deal for a great car. On leaving the dealership, I was asked to wait and was handed a black leather type holder for my paperwork and User Books. A real CLASS outfit to do your business. The Service Department is a gem, been using them over ten years with never a problem that wasn't taken care of. AT A BOY for Oakbrook Toyota More
by KarenMule
Employees Worked With
Salesman, General Mgr., Business Closer , Sales Mgr.
November 13, 2012
In June 2012, I called Oak Brook Toyota Service Department to find out the cost of 45,000 mile maintenance service on my 2008 Toyota Sienna Minivan. I was told the cost was $172.95. I made an app Department to find out the cost of 45,000 mile maintenance service on my 2008 Toyota Sienna Minivan. I was told the cost was $172.95. I made an appointment and then made the needed arrangements to bring the car in. Once I arrived at the service desk, I was told a fuel injection flush $149.00 and a Power Steering flush $159.95 were recommended at 45,000 mile maintenance. I asked again if these services were needed at the 45,000 mile maintenance. I was then told more emphatically that these services were recommended. I feel I was misled when I first called. I should have been told then about the “recommended services” in addition the $172.95 service. I had no opportunity to research, learn more about or review these services. The person at the desk provided no explanatory information other than it “will prevent steering troubles”. I was put in the position of either repeating a substantial time commitment on the part of both my husband and I in order to make arrangements for drop off and pick up the van a second time, or proceeding with a snap decision I was unprepared to make. Because it was difficult to arrange another drop off, I approved the new recommendations. I believe your dealership was taking advantage of my having already made the time commitment that morning to come in for service and I resent being “upsold”. Although I usually go to a dealer for service, I now understand why many find this a poor choice. Also, I had had the van cleaned the day before for a funeral, yet when I picked it up it was covered with water spots (it was obviously washed again when serviced). The spots were so bad that I could not see clearly out the windshield. I pointed this out to someone in the service area, they then disappeared with the van for 10 minutes, reappeared with the spots around on the windows smeared so that I could drive, leaving the rest of the van unsightly. I have contacted the dealer both by phone and by email regarding my service experience. The only response of any kind has been a barage of advertising emails thanking me for my "feedback". More
by vmorrow
Employees Worked With
William Johnson
September 03, 2012
This was my first brand new car purchase. I had saved up for 6 years to buy a Toyota Prius. I test drove it last year and worked with Cesar, who patiently waited for another year until I actually came back for 6 years to buy a Toyota Prius. I test drove it last year and worked with Cesar, who patiently waited for another year until I actually came back to make the purchase. This dealership gave me the lowest price, and I talked to 4 others in the West and South suburbs. Everyone here was extremely friendly, and I told my husband I would definitely buy from them again in the future. Thanks for a great experience for my first big car purchase that I worked very hard to make happen! More
by nshervino
Employees Worked With
Cesar Meraz, Zubair Karim, Zubair Karim
August 03, 2012
The salesman were excellent. They were willing to bring the car to my house to test drive! They listened and really took the time to understand our needs. What a great place to buy the car. the car to my house to test drive! They listened and really took the time to understand our needs. What a great place to buy the car. More
by pieter
Employees Worked With
Neal Steuer & Cesar Meraz
June 26, 2012
Me and my wife were shopping everywhere looking for a good used car within our budget. As used car shopping goes, it was a nightmare and we had to deal with some shady, rude, unprofessional dealers befo good used car within our budget. As used car shopping goes, it was a nightmare and we had to deal with some shady, rude, unprofessional dealers before finally stopping at Oakbrook Toyota in Westmont. My wife has always wanted a VW Beetle and we were looking around at lots of places for Beetles as well as Aveeos and Accents. We met with many deelers who were very pushy and not very helpful. All that changed at Oakbrook Toyota. Doug was great from the beginning. He had much patience with us, had great customer service and made sure we were able to get the car to fit into our budget. Doug showed much appathy and put himself in our shoes to show us he understood where we were comming from. Doug listened very well and had great concern for our needs, wants and desires and did everything he could to help make my wife's dream of getting a Beetle come true. Doug was very imformative about the car, but if he didn't know an answer to one of our questions he said, "that's a great question I don't know, but I can find out for you." And then he did find out and gave us the right answer. If you want to buy a car from a no nonsense, no bs, honest classy guy, trust in Doug Newton. More
by kevindunne
Employees Worked With
Doug Newton
