Oakes Kia

This will definitely be my #1 place to come look for a car from now on. I had a great overall experience with every single person there. car from now on. I had a great overall experience with every single person there. More

Alek was very easy to work with. Dealership had plenty of automobiles to choose from. Dealership had plenty of automobiles to choose from. More

The entire staff has been wonderful to work with from setting up my oil change , notices days before the oil change to how well they greet you when we arrived and kept us to date how everything is going setting up my oil change , notices days before the oil change to how well they greet you when we arrived and kept us to date how everything is going to were finished with your call. More

I was helped in a timely manner, everyone was very friendly, the store was clean friendly, the store was clean More

Fernando and the service personnel are always friendly and communication is good (5 stars). My dissatisfaction is the communication between Kia customer service, district rep, and Kia dealerships. Ther and communication is good (5 stars). My dissatisfaction is the communication between Kia customer service, district rep, and Kia dealerships. There is a reason why Kia America has a 1 star BBB rating and Oakes Kia has I believe a 4-5 star rating. More

I worked with Nathan and he was very helpful and tried his best to get something done on my car. He opened a new case up with Kia, but Kia has been unable to fix my car. Both of the TV's on the backs of m his best to get something done on my car. He opened a new case up with Kia, but Kia has been unable to fix my car. Both of the TV's on the backs of my seat rattle and my car has been in the shop 6 or 7 times for this issue. I have had 2 cases opened up with Kia headquarters and keep being told they are not sure how to fix it at this time. The first case was closed by my Rep without me knowing because I wouldn't accept his $1,000 offer. I told him I wasn't looking for money I wanted my car fixed. This issue started a month after I bought my car. I am also still having issues with the sensor on the front right side of my car, it was replaced on my last visit and still doesn't seem to be working properly. This is the first Kia I have ever bought and I have to say I have NOT been impressed at all for what I paid for my car and the issues I have had. Plus being told we don't know how to fix it, and being inconvenienced by all the trips to the dealership. Come on Kia do better!! More

I really like this location. I purchase my vehicles here as well. Prompt excellent service always. The waiting is always clean and neat. The snacks are awesome. Thanks ! I purchase my vehicles here as well. Prompt excellent service always. The waiting is always clean and neat. The snacks are awesome. Thanks ! More

They were fast. Made me feel comfortable. They were very respectful. Thank you for doing a good job. Made me feel comfortable. They were very respectful. Thank you for doing a good job. More

The worst service I've ever experienced! Had my car serviced on May 5th. Nobody from the dealership ever called to let me know my car was ready. I called at least three times, left two voice Had my car serviced on May 5th. Nobody from the dealership ever called to let me know my car was ready. I called at least three times, left two voicemail messages, and sent three text messages. If not for the shuttle driver calling to let me know my car was sitting in front of the dealership and appeared to be ready, there would have been zero communication. When I got home, I saw on the multi-point inspection sheet that my fluids were marked as needing immediate attention. Nobody called to tell me this, nor did anyone inform me what fluids were low when I picked my car up. After additional calls and voicemails, I finally got a live person this morning on May 10th which was great until she forward me to a person whose phone line went to voicemail. I left yet another voicemail and sent another text - never heard back. This afternoon on May 10th I called back AGAIN - FINALLY someone helped me. Turns out my brake fluid is low. Well I'm still waiting for a return call from the person that I spoke with this afternoon - 2+ hours later - to let me know when this can be addressed. Maybe I'm crazy but this seems like something that I should have been informed of so it could be fixed. More

Service was done well, and worked with my schedule. Workers were helpful and communicated well with me throughout my visit. Workers were helpful and communicated well with me throughout my visit. More