Oakes Kia

So many mistakes made car I wanted supposed to come in on 5/2 only to find out wrong interior color, next car was supposed to be $ 1000 higher however price charging was 4000 over sticker price. Paperwork to 5/2 only to find out wrong interior color, next car was supposed to be $ 1000 higher however price charging was 4000 over sticker price. Paperwork to sign had multiple errors and wanted me to make payment before car even came in. Cancelled before finish signing.I More

I brought my 2023 Seltos in for the first oil change, and I also had a concern about a check engine light that came on and later went off. Jarrod checked me in and gave me a tour of the service center waitin I also had a concern about a check engine light that came on and later went off. Jarrod checked me in and gave me a tour of the service center waiting area and let me know that they would check for any stored codes. My vehicle was ready in about an hour. Jarrod went over everything that they did and said that there were no stored codes and everything checked out ok. He was very pleasant and did not try to mansplain things to me, which can be rare when you are a single woman dealing with car stuff. The one negative I have isn't related to Jarrod or my service appointment, but more at the lack of ability to contact anyone at the dealership to ask questions. When I had a check engine light come on in my brand new vehicle, that's a bit concerning. I pulled the active code myself and it was a cylinder 2 misfire. I wanted to call and ask if I should bring it in asap or if it could wait a few days. I called the main number and was routed to the service center. The only option it would give me was to be texted a link to make an appointment or to leave a message. I left a message but no one ever called me back, who knows where my message went. I understand it's a busy dealership and service center, but it would be nice to be able to get a call back for something that could be minor or something serious. More

Customer service was amazing, would definitely recommend to someone looking for any type of Kia. to someone looking for any type of Kia. More

Everybody at the dealership was knowledgeable and helpful. They wanted to make sure that we were comfortable while purchasing my vehicle and made the process super easy and seamless. helpful. They wanted to make sure that we were comfortable while purchasing my vehicle and made the process super easy and seamless. More

Very pleasant and helpful staff. Thank you all for making this experience easy on us. Thank you all for making this experience easy on us. More

My whole experience was very easy to say the least. Both people were very knowledgeable and friendly. I would definitely recommend to anyone. Both people were very knowledgeable and friendly. I would definitely recommend to anyone. More

Best experience I had buying a vehicle. Steven was my salesperson and he was awesome to work with. I will buy my next car through them. Steven was my salesperson and he was awesome to work with. I will buy my next car through them. More

Great customer service! I appreciate Kia and the service department taking care of me & my needs. I appreciate Kia and the service department taking care of me & my needs. More

Everyone was very nice and helpful. I have already suggested the dealership to my friends. I have already suggested the dealership to my friends. More

Everyone was very helpful and friendly. Answered all my questions and helped find the right Telluride for me. I did not feel pressured to make a purchase. Answered all my questions and helped find the right Telluride for me. I did not feel pressured to make a purchase. More