Oakes Kia

I know my car is in good hands . I appreciate all of the different people who work together to get things done in a timely efficient manner!! I appreciate all of the different people who work together to get things done in a timely efficient manner!! More

At the beginning our experience was great, was able to find and purchase a vehicle not on the lot but enroute. I waited a week after being told of its arrival date, however that day came and went and I wa find and purchase a vehicle not on the lot but enroute. I waited a week after being told of its arrival date, however that day came and went and I was not given an update by my salesman on the expected delivery date. I think a simple hey, I know we said it would be here just giving you a heads up I’m still looking into it or checking up on it letting you know I didn’t forget or something. I was contacted by the driver who dropped off the car that it was there 2days later. Yet, I did not hear from my sales person until I called, left a message, was met with no return call and finally got a call back from him. I live 2hours away so the time he called I was unavailable to pick up and the time I was available he was off and told me I would not be able to pick it up More

wonderful service. friendly. even walked me to my car and opened the door for me!! friendly. even walked me to my car and opened the door for me!! More

While servicing my optima they twisted off one of my lug nuts and wanted 350 dollars to replace one lug stud. Also my wheel was damaged in the process. When I pointed it out to the service manager he said i nuts and wanted 350 dollars to replace one lug stud. Also my wheel was damaged in the process. When I pointed it out to the service manager he said it was like that when it was brought in. Which it wasn't. After much arguing he finally agreed to pay to fix it. He then gave me a phone number of a fictitious person to call for a repair. I called the number 9 times in 3 days with no answer. I bought my car new from this dealer and serviced only here .I will never come back because of the treatment I received by the service manager. I will never recommend this place to anyone again. Which I have done in the past. More

they were easy to work with went through all of the features on the SUV to ensure undersdtanding features on the SUV to ensure undersdtanding More

Where do I even begin. I found the car I wanted online. They sent me a text and went from there. I went, test drove the car with Derrick Weaver. I felt as if the whole time I found the car I wanted online. They sent me a text and went from there. I went, test drove the car with Derrick Weaver. I felt as if the whole time I was a burden. I should've left then. It only went down hill from there. He was on his personal phone the entire time saying he was helping his friend sell her car. Even left to take a personal phone call with this person. Ok well how about me selling my car to you all? During the test drive, my seat belt kept coming unbuckled. Weird, but ok. I was told all about the safety features as if he had just read the manual so I felt comfortable. He told me about this "1000 point inspection" they do which is unlike other dealerships. They gave me the Carfax, it looked good. We went inside to sign papers and make an offer on my trade in. This part was ok, no issues there. I asked for a full tank of gas jokingly, however, I was told, well only the new cars get that. So my $20K isn't worth a full tank of gas to you all. OK. So getting in the car to leave we notice the seatbelt issue from mentioned before. The whole housing was broken on the seat belt, so much so that they were not going to let me drive it home. So much for that "1000 point inspection". I had to go pick up my kid from school as I had now spent 4+ hours there. I rushed to leave before messing with the Bluetooth for my phone (I'm not stupid, I do know how to Bluetooth). I wish I would have stayed and let him do it because this is where it all gets interesting. I get home and try to Bluetooth my phone for the Sync and I try hitting the button repeatedly and it won't work. I thought it was weird, but maybe I was missing something. Then when I tried hitting buttons to turn the air/heat and radio on I realized the whole screen was broken. When I touched one spot it would go up on another spot of the screen to turn something entirely different on. I was FURIOUS! I called the next day and got ahold of Derrick, finally; It wasn't an easy task to get ahold of anyone there. He said to bring it in and they would fix it, and that they has also ordered the part for the seat belt. They gave me my car that I had just traded in back to drive until my "new" car I had just bought was fixed. I did offer this, however I wasn't really even given the chance to be given a loaner. I drop my car off on a Tuesday and they say should be ready by the end of the week. With a screen and the way the world is with parts now I had my doubts, but believed them. A week goes by, I hear nothing. I call and call and call. No one answers the phone there. I finally get ahold of someone in service and they send me to someone's voicemail named "Jarod" that I'm fairly certain cannot exist because they never called me back after the 2 messages I left with them. I finally get ahold of Derrick and he says oh well the screen will be another week or so, back ordered or whatever. Ok, cool, meanwhile I'm still driving my trade in and adding miles to it. Fast forward another week. Still no phone call, no updates, no hey this is what's up, NOTHING. I have to call AGAIN for the second time now to get an update. Again CANNOT get ahold of anyone, nor does anyone return messages. I finally get told that the screen is in, the seat belt is in and that they are just waiting on some other part of the screen which was already ordered. Another week goes by with no correspondence. At this point it has been over 3 weeks since I purchased the car. I, MYSELF, have to call AGAIN and figure out what is going on with the car. I get told they ordered the wrong part, they had to reorder it and it would be done Monday, at the latest Tuesday. (This phone call was on Friday.) When Wednesday finally rolls around and I yet again have heard NOTHING from Oakes I start to get FED up. I again call, play their game with the phones and finally get ahold of someone in service who claims they knew nothing about the seat belt, of which Derrick assured me was already done and installed and that he had taken it for a "test drive" -we'll get to that part in a minute. So know I'm starting to wonder what the xxxx is actually going on. I finally get ahold of Derrick after texting and calling. He says well do you want to talk to a manager. FINALLY!! I then get to speak with Carlos, who got a straight up "Karen" at this point because I had been jerked around by every person I had come in contact with at Oakes Kia from the moment I stepped foot in the door. He smoothed everything out for me that day and told me he would get the details and call me back by 10 the next morning. He did return my phone call which I am thankful for, however, after reading MULTIPLE 1-star reviews about the service and customer respect others had also NOT received I decided to cut my losses and say screw it. When Carlos called, he said it would be another week before the part was in. I told him the deal was off and I would just keep my car. I would be there the next day to retrieve my things from the new car and get the paperwork back. At the dealership the next day I get in the car, gather my few things I had in there and realize that my garage door opener was not in the car. WHY THE xxxx would you even have my garage door opener OUT of my vehicle??? Maybe when we were "test driving" it something happened. Who knows. Oh, and that seat belt they may or may not have fixed according to every employee there, was definitely NOT fixed. It was just as I had left it when I dropped it off. I am fuming by this point. Of course no one knows where the opener is. Carlos tells me to buy one and send him the bill and I will be reimbursed. Perfect. Fast forward to a few days later, I get a TEXT, not a phone call from Derrick saying he has MY garage door opener on his desk. I asked to have it sent to my house because why should I have to drive back down there to retrieve something that I didn't even lose. In the meantime, I had purchased another one. Here it is OVER a week later and I still have no garage door opener and when I was cleaning my car back out, I realized they still have my second set of keys. I again text Derrick and said hey, still have no garage door opener and you all have my second set of keys. It has been at least 2 days. Still no response, which is EXACLTY the SH** customer service I would expect from this man and that place. So they will be receiving the bill for the garage door opener and a second set of keys for my car. I will update this post if and when I ever see that money. Hope this helps to allow you to make a fair judgement on purchasing a used car from Oakes Kia. Maybe they save their good customer service for those purchasing new vehicles. And if that is the case then don't sell used vehicles. Derrick also let me know that they have to have 10 referrals or something a month to make their quota so here you go, here is a referral for ya. I will also make a 5 star referral to direct people to this referral as I'm quite certain they have their friends make referrals saying all the "good" things they are capable of. More

Always have a great experience there. Very kind employees working there!Thank you so much Very kind employees working there!Thank you so much More

Got in and out fast great got new brakes and a headlight friendly service and comfortable waiting room free coffee And Wifi friendly service and comfortable waiting room free coffee And Wifi More

Pleasant atmosphere and location and adequate prices and I think knowledgeable workers and their superiors I think knowledgeable workers and their superiors More

Jarrod was super helpful and explained everything thoroughly. Kept me informed through the entire time I waited. thoroughly. Kept me informed through the entire time I waited. More