Oakes Kia

The salesman took my phone to sign me on to the Wi-Fi because I had terrible service in the dealership. While he was only supposed to be signing me on to the Wi-Fi he clicked on to my safari, googled Oak because I had terrible service in the dealership. While he was only supposed to be signing me on to the Wi-Fi he clicked on to my safari, googled Oakes Kia to leave himself a 5 star review and wrote that he was great. He was so sneaky and just handed my phone back like nothing had happened. I had no idea he was doing such. I felt extremely violated once I found out he did that. I emailed him asking why he did that and all he wrote was “I apologize.” I was so excited to be purchasing a new car to accommodate my growing family but now all I can think of when getting in my car is how angry I am from being violated and impersonated by someone I should have been able to trust. I reached out to the manager to voice my complaints and he said he would talk with him because that is not acceptable behavior. A few days later I received an email from the salesman continuing to ask for a positive review which indicates that he clearly was not talked to or disciplined in any way. I have several friends that have voiced interest in my new car and the first thing I tell them is to not step foot in Oakes Kia. Highly disappointed in my experience. More

No comments at this time. Pretty fast time in and out. Would like to have seen an overview of what was done and status on components looked at. Pretty fast time in and out. Would like to have seen an overview of what was done and status on components looked at. More

Gary Marlin is 5 STARS & made the experience worth every penny! He was attentive, efficient and listened to what I was looking for. I love my new 2024 KIA Telluride & would highly recommend Gary at Oakes penny! He was attentive, efficient and listened to what I was looking for. I love my new 2024 KIA Telluride & would highly recommend Gary at Oakes Kia to my friends & family. More

Patrick was wonderfully helpful in finding the car that was the perfect fit for me, answering all my questions and providing extra info! The whole dealership team was quick, easy and great to work with in was the perfect fit for me, answering all my questions and providing extra info! The whole dealership team was quick, easy and great to work with in financing as well! 10/10 recommend! More

The sales person and sales manager were very professional and easy to work with. I would recommend this car dealership. and easy to work with. I would recommend this car dealership. More

I would have liked my loan to not start counting and my check not be cashed several weeks before I expect to receive my car. Karen and Buddy are amazing and I will definitely consider buying from Oakes ag check not be cashed several weeks before I expect to receive my car. Karen and Buddy are amazing and I will definitely consider buying from Oakes again. It might be time to upgrade to a more electronic and/or online buying experience. I haven't received my car yet so I can't comment on whether or not Karen found me my dream car. More

The entire car buying experience was exceptional! Highly recommend Oakes to anyone looking for a Kia. Highly recommend Oakes to anyone looking for a Kia. More

Process and delivery was fast and efficient. Great sales man. Overall great experience with Oakes Kia. Great sales man. Overall great experience with Oakes Kia. More

I took my car to this dealership for its 8,000 mile service. It took two hours past the original scheduled time to finish. Other than that, the service was great. service. It took two hours past the original scheduled time to finish. Other than that, the service was great. More

Only came to the dealership because I found the vehicle through my search on cars.com. The car was listed for $30,000, once I came into the dealership everyone was friendly and it seemed to be a great envi through my search on cars.com. The car was listed for $30,000, once I came into the dealership everyone was friendly and it seemed to be a great environment of people. I was approached by Justin and he was very kind and showed me the vehicle I came to view. After the test drive I knew it was a done deal. I made it easy for the sale because I had already done my research ahead of time. Then comes the fun part of the computer screen being turned around showing me the selling price of $32,000….I said that car was listed for $30,000 and then it tail spinned. Apparently the dealership “can’t control” how their prices reflect on third party websites indicating trade in discounts etc etc. I was upset that this was FALSE ADVERTISEMENT. No small print was indicated on cars.com for this vehicle. I brought this up and they told me there is no way I was getting this cat for what was shown and how it was presented to me in my search with their company name leading me to a dealership I had driven out of my way to do business. I ultimately wanted the darn car because it was everything I wanted but not without feeling completely dooped. After doing my paperwork another associate came up to me and said, “wow you’re actually getting a great deal on that car, it was ACTUALLY supposed to be listed for $35,000….” I’m like that’s the last thing I want to really hear right now because that makes this situation even worse…if they can’t list and STAND BY their cars on their lot OR third party websites correctly there’s a problem. Let me make it clear everyone that helped me was very nice and if it weren’t for errors on the back end this would have been an absolute 5 star experience.. More