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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,346 Reviews

1,346 Reviews of Oakes Kia - Service Center

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November 01, 2023

Everyone is always very professional, courteous, and genuine. We are first time Kia owners and it’s been a much more pleasant experience versus other dealerships. More

by edalvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Fortner
Nov 01, 2023 -

Oakes Kia responded

We're proud to stand out from the rest! Thanks for choosing Oakes Kia - welcome to the family!

November 01, 2023

Great experience. Communicated well. Service has done a wonderful job. Appointments expect some extra time to wait. More

by DENISE.RAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Amezcua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren. Decent , Lyric Greene
Nov 01, 2023 -

Oakes Kia responded

Denise, we're glad to know you had a great experience at Oakes Kia and appreciated our communication. We'll continue working on reducing wait times during appointments. Thanks for your feedback!

October 29, 2023

Purchased my car online and it was an easy process. They picked me up and made it easy to get to the dealership. I was really grateful the sales person made sure the car was perfect before letting me l More

by peterottoson
Recommend Dealer
Yes
Employees Worked With
Karen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Oakes Kia responded

Peter, it's great to know you found our online purchase process easy at Oakes Kia. We always aim for perfection before handing over the keys! Thanks for your patience and understanding.

October 29, 2023

my seat was adjusted and not changed back,am tall with back issues so that bothered me More

by BLUESMITH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael stinnet
Oct 30, 2023 -

Oakes Kia responded

I am very sorry if our team changed your seat adjustment and if this caused any inconvenience. We'll take note of this feedback to help us improve for you next time. If there is anything else we can do for you, please reach out. Take care, Jeff Solomon - Service Director - 816-474-2900

October 28, 2023

Very long wait for an oil change. 2 hours is way to long when someone has an appointment. More

by dustynholly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Fortner, Lyric Greene
Oct 30, 2023 -

Oakes Kia responded

I am sorry for any delay you experienced and will look into this with my team to help us improve for you next time. I apologize for any inconvenience and hope we get the chance to earn your five stars soon. Take care, Jeff Solomon - Service Director - 816-474-2900

October 28, 2023

Oak Kia have great employees they make sure you are welcome and they do excellent work More

by FINISCHAYOUNG605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Fortner
Oct 30, 2023 -

Oakes Kia responded

We appreciate your kind comments about our staff at Oakes Kia! They're committed to providing excellent customer service, all time we're glad to know you received the same dedication they put into their work. Thanks for this feedback!

October 28, 2023

The service was friendly. I was told it would be approx. 1 hour and it took 2 hours. I didn't mind the wait. Thank You! More

by kampferconnie
Recommend Dealer
Yes
Employees Worked With
I do not remember names in Service Dept..
Oct 30, 2023 -

Oakes Kia responded

We appreciate your patience and understanding with the wait time at Oakes Kia. We're glad to know that you found our service friendly! Thank you for sharing your experience.

October 27, 2023

The service was awesome everyone was very polite and service was very quick this will be my place to come for services I needed More

by elegancenf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Fortner
Oct 27, 2023 -

Oakes Kia responded

We're delighted to know you had a great experience with us at Oakes Kia! Your kind words about our team and quick service mean the world to us. We look forward to seeing you for your future services!

October 27, 2023

I wasn't sure how long the service would take and when I was told I got worried because I had an appointment right after the service appointment. They got my car in right away and got me out of there on tim More

by JESSIEC1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Fortner
Oct 27, 2023 -

Oakes Kia responded

We're glad to know we could get your car serviced efficiently and on time at Oakes Kia. We understand how valuable your time is, so it's great to see that reflected in your experience with us!

October 26, 2023

Nice waiting room. I waited there while they updated the firmware for the security, they aligned my front end and change my whole, gave me back a clean car. More

by davis3686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Amezcua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabella Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Guyton, Zach Fortner, Lyric Greene
Oct 26, 2023 -

Oakes Kia responded

We're glad to know you had a comfortable wait while we took care of your vehicle at Oakes Kia. It's great that our team could provide the necessary updates and services for your car, including returning it clean! Thanks for sharing this positive review with us.

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