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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,347 Reviews

1,347 Reviews of Oakes Kia - Service Center

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September 27, 2023

I felt that the dealership had my car too long causing me to have to rent a car for longer than needed, this cost me over 600 dollars including my service, which could not be resolved. I also could not get i More

by bmpowell03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember.
Sep 27, 2023 -

Oakes Kia responded

I am disappointed to read about the inconvenience and costs you've experienced due to your car's service timeline. We understand how frustrating this can be, especially when it impacts other aspects of your life, like needing a rental car. It sounds like we need to look into this situation further for you - please reach out so we can discuss what happened and find a way forward together. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

Sep 27, 2023 -

bmpowell03 responded

I sold the car that I mentioned in my review, so I no longer have to deal with it.

Sep 28, 2023 -

Oakes Kia responded

Thank you for the update. Please reach out directly if there is anything I can do to make this right. Thank you, Rachel Huff - BDC Director - (816) 474-2900

September 27, 2023

Very please! Easy to schedule. Vehicle completed when said would be. Areas were clean and free from tripping hazards. More

by christieends
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad McGaha
Sep 28, 2023 -

Oakes Kia responded

We're glad to know you had a smooth and satisfying experience at Oakes Kia! Ensuring our areas are clean and hazard-free is part of our commitment to providing top-notch service. Thanks for the positive feedback!

September 27, 2023

I had a great experience first working with Karen and then Alex since Karen was out the day I came to pick up my Sorento. Both were extremely friendly and accommodating. I will be sending friends and fam More

by makaela.parsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
Sep 28, 2023 -

Oakes Kia responded

Makaela, we're delighted to know that Karen and Alex provided you with a great experience at Oakes Kia! We appreciate your recommendation. Enjoy your Kia Sorento!

September 27, 2023

This dealership pays attention to details! It is top notch and low pressure at the same time! Will return again! More

by laramccombs
Recommend Dealer
Yes
Employees Worked With
Tim Hodde
Sep 28, 2023 -

Oakes Kia responded

We're delighted to know you appreciated our attention to detail and low-pressure approach at Oakes Kia. We look forward to seeing you again! Take care!

September 26, 2023

I take both of my cars to Oakes Kia for service. They are always fast and do a great job. More

by kchristian720
Recommend Dealer
Yes
Employees Worked With
Chad McGaha
Sep 27, 2023 -

Oakes Kia responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Oakes Kia team. Drive safely, and we hope to see you back again down the road!

September 26, 2023

Amazing communication with customers and keeping us updated on our vehicle. Always the best service and don’t have to worry about them over charging or selling me something I don’t need! Always take my More

by kalopdraisey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Bolling top notch employee!!
Sep 27, 2023 -

Oakes Kia responded

We're delighted to know that you've had consistently great experiences with us at Oakes Kia. We always aim for transparent communication and fair pricing, so it's wonderful to see this reflected in your review. Thanks for trusting us with all of your vehicles!

September 26, 2023

Exactly as I had hoped. They provided a shuttle home & back to the dealership once my car was ready. More

by JACKIEBKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, Chad McGaha
Sep 26, 2023 -

Oakes Kia responded

We're so glad your visit was exactly as you'd hoped it would be, Jackie! Thanks for choosing Oakes Kia--see you next time!

September 24, 2023

Staff is very friendly and helpful. Shuttle service was not available so manager gave me a lift. More

by reidaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Daniels, Chad McGaha
Sep 25, 2023 -

Oakes Kia responded

Thank you for this 5-star review of Oakes Kia! We appreciate your shoutout to our team and hope to assist you again down the road!

September 23, 2023

I want to congratulate this dealership for its success and for taking care of its customers, I am very happy with this dealership, I will recommend it to my friends and family. I thank you Karen for being More

by Marcelo&Margarida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Oakes Kia responded

Marcelo & Margarida, we're so glad to know you and your wife had a great experience with Karen at Oakes Kia. We appreciate the recommendation! Enjoy the new car and we look forward to seeing you again soon for yours.

September 23, 2023

I always have a good experience at Oakes and won’t have my vehicle serviced anywhere else. More

by KUFAN1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Mondragon, Chad McGaha
Sep 25, 2023 -

Oakes Kia responded

Thank you for sharing a great review! We are happy to have earned your business here at Oakes Kia. Drive safely until we see you again!

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