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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,346 Reviews
Call Service Center (816) 474-2900

1,346 Reviews of Oakes Kia - Service Center

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September 21, 2023

Attentive to our specific schedule and needs. Was worth taking some vacation time to travel from Texas to Missouri. (if they were closer I might possibly even use their Service Dept.) Tim our More

by gwk
Recommend Dealer
Yes
Employees Worked With
Tim Hodde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan ?? & Cortney ??
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Sep 22, 2023 -

Oakes Kia responded

We're so glad to know that your long-distance transaction with us at Oakes Kia was worth the trip! It's great to learn that Tim provided attentive service and clear communication throughout. Safe travels back home, and thank you for choosing us!

September 20, 2023

Once problem was determined the service was timely and reasonable. Service personnel communicated with professionalism. More

by JERRY.K.FULLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees were good at communicating their inability to fix sooner. Sill that didn't make the 2 week + wait for a battery replacement any easier to accept.
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Sep 21, 2023 -

Oakes Kia responded

Thank you for giving us the opportunity to turn things around, Jerry! It's great to hear the service was timely and reasonable once the problem was diagnosed--our team always aims for clear communication and professionalism. We hope to see you next time at Oakes Kia!

September 20, 2023

Great customer services , waiting room made Y wait comfortably, and meet my expectations. They listen to your needs More

by atejedacuevas1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad McGaha
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Sep 20, 2023 -

Oakes Kia responded

We're glad to know you had a comfortable wait and felt listened to at Oakes Kia. Thanks for sharing your positive experience with our team!

September 18, 2023

Tyler was very helpful, explained procedures so that I could understand them. Love the car, thanks. More

by pvtgmartinmib
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Hernandez
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Sep 18, 2023 -

Oakes Kia responded

We are glad to hear that Tyler took excellent care of you. Thank you for choosing Oakes Kia!

September 16, 2023

Great Service. Easy to work with the service department. No issues. Would recommend. Thank you. More

by andrewyeoman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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Sep 18, 2023 -

Oakes Kia responded

Our service team appreciates the recommendation, Andrew! Thanks for trusting Oakes Kia with your business!

September 16, 2023

Nice waiting room with free snacks and coffee and free wi-fi to use. The TV wasn’t blaring loud either. More

by eweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get anyone’s name except Randy.
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Sep 18, 2023 -

Oakes Kia responded

We're glad to know you enjoyed our waiting area at Oakes Kia. We strive for a comfortable environment while your vehicle is being serviced. Thanks for the positive feedback!

September 16, 2023

It was great they got me in and out so I didn't miss work More

by gcastle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Amezcua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darah McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose "Chavo" Chavez, Nick Creten, Hannah Mondragon, Chad McGaha, Stephen Hill
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Sep 18, 2023 -

Oakes Kia responded

Thank you for choosing Oakes Kia! We appreciate your support and are glad to hear that our team got you back on the road quickly.

September 15, 2023

Bought a used vehicle left the dealership 2 days later brakes were grinding checked the caliper was hanging off took it back they fixed that but the vehicle needs brakes and tires Just don’t feel like the More

by stephenlwright4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Dawn
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Sep 18, 2023 -

Oakes Kia responded

Stephen, I'm sorry to learn about the brake issues you've experienced with your recent purchase. We aim for our vehicles to be in top-notch condition before they leave our lot and it seems we fell short this time. I would like to assist you in the best way possible and make this right. If you are willing, would you please reach out directly so we can discuss further steps towards rectifying this situation? Thank you, Rachel Huff - BDC Director - (816) 474-2900

September 15, 2023

We absolutely loved oaks Kia! Everyone was amazing and helpful, and the salesman was the best not pushy and ver kind and helpful! Thank you oaks Kia we love our new sportage More

by CODY_COOPER852
Recommend Dealer
Yes
Employees Worked With
Alec Andrews
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Sep 18, 2023 -

Oakes Kia responded

We're delighted to know you had a great experience at Oakes Kia and are loving your new Sportage! Our team strives to provide top-notch service without the pressure. Thanks for choosing us. We appreciate it!

September 15, 2023

I had a great experience with the service staff. They were all very nice and I will definitely go back there. More

by msonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Mondragon, Chad McGaha
Report | Print
Sep 18, 2023 -

Oakes Kia responded

We're so glad to know you had a great experience with our service staff at Oakes Kia. We look forward to seeing you again!

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