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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,346 Reviews
Call Service Center (816) 474-2900

1,346 Reviews of Oakes Kia - Service Center

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September 04, 2023

They damaged my car , back and asked them to fix it but they denied,I paid to fix it and they didn’t fix it completely. More

by masoudk15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aly Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan McDonough, Hannah Mondragon, Chad McGaha
Report | Print
Sep 05, 2023 -

Oakes Kia responded

It's important for us that our customers are satisfied with the services we provide, and it seems like we've missed the mark in this case. I'd appreciate a chance to discuss this further and see how best we can resolve these issues for you. Please reach out at your earliest convenience. Thank you, Rachel Huff - BDC Director - (816) 474-2900

September 03, 2023

Even though the service took 2 weeks, they did pay for my rental which was appreciated and Kia covered the repairs! More

by adrianne.ortega044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Meidinger
Report | Print
Sep 05, 2023 -

Oakes Kia responded

Adrianne, we appreciate your patience during the service process at Oakes Kia. We're glad to know that you found value in our rental coverage and repair services! Thank you for your business and come by anytime you need!

September 02, 2023

Excellent service, fast and professional. Reliable, clean and organized place. Is the only place that I trust to take care of my car More

by joyanido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan McDonough, Hannah Mondragon, Chad McGaha
Report | Print
Sep 05, 2023 -

Oakes Kia responded

We're so glad to know you trust our team at Oakes Kia with your car. Thanks for the positive feedback on our service and facilities!

September 02, 2023

texting does not work for me answers usually are at the end of the day. More

by CHRISB51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan McDonough, Hannah Mondragon, Chad McGaha
Report | Print
Sep 05, 2023 -

Oakes Kia responded

Thank you for taking the time to leave Oakes Kia a review! I apologize for any issues you've had with communication and would be happy to take your call if you need any further assistance. Best, Mike Stinnett - Service Manager - (816) 683-4256

September 02, 2023

I was disappointed to have the Dealership tell me they could not do a warranty repair as they did not have a certified tech to work on my type of Kia. I had to call The Kia Company to locate a certified K More

by jhaleyhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Rosendahl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service wfiters
Report | Print
Sep 09, 2023 -

Oakes Kia responded

It's hard to see we let you down and I can understand your disappointment. Our goal is always to provide excellent service and we apologize for the inconvenience regarding your warranty repair. If you'd like to discuss further or have any other concerns, please feel free to reach out directly at any time. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

September 01, 2023

Nice friendly dealership. Smooth quick buying process. Would use them again and recommend to friends/family. More

by HOC.LE
Recommend Dealer
Yes
Employees Worked With
Darren Iverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose "Chavo" Chavez
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Sep 01, 2023 -

Oakes Kia responded

We're happy to hear about your seamless experience working with our Oakes Kia team! Thanks for the review. Safe driving!

August 31, 2023

Very pleased with the service every time. Will continue to come back. The guys in the service department are very freindly. More

by craignewberry23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad McGaha
Report | Print
Sep 01, 2023 -

Oakes Kia responded

We're delighted to know you've had consistently positive experiences with our service department at Oakes Kia. We look forward to seeing you again next time!

August 31, 2023

Not honest when asked directly about running the credit report. I already had preapproved financing and they ran it anyways. Which made my credit score go down because of the inquiries More

by jancita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan McDonough
Report | Print
Sep 05, 2023 -

Oakes Kia responded

Jancita, I sincerely apologize for this miscommunication on our end, and for any frustration here. We always aim for seamless and transparent service and it's concerning that you felt this wasn't the case during your visit. Your feedback is important to us as we strive to improve our services and customer satisfaction. Please consider contacting me directly so we can discuss this further and find a resolution together. Thank you, Kevin Hall - General Sales Manager - 816-683-4270

August 31, 2023

Everyone my wife talked with was very nice, polite, and helpful. Will come back again. More

by rocmjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathen and I am sorry I do not remember the other gentleman's name.
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Sep 01, 2023 -

Oakes Kia responded

We're elated that your wife had a fantastic experience with our team at Oakes Kia! Thank you for the wonderful review!

August 30, 2023

I went into the dealership expecting at least a semi-sleezy experience. But these guys at Oakes Kia are the farthest thing from that. Everyone was genuine and wonderful. More

by Kelsey G
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steven Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose "Chavo" Chavez
Report | Print
Aug 30, 2023 -

Oakes Kia responded

Kelsey, we're glad to know that your experience at Oakes Kia was genuine and wonderful. We always aim for a comfortable environment where our customers feel valued. Thanks for the positive feedback!

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