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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,347 Reviews
Call Service Center (816) 474-2900

1,347 Reviews of Oakes Kia - Service Center

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June 17, 2023

Employees are fine, it is the leadership that is horrible! There is no customer service - no courtesy vehicle, leadership did not care that we purchased from Oakes KIA. The vehicle was inoperable a More

by Rose Coleman Campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Marlin
Report | Print
Jun 20, 2023 -

Oakes Kia responded

Rose, I apologize for any inconvenience you experienced with our leadership and customer service. Your feedback is important to us, and I would like the opportunity to address your concerns directly. Please reach out to me at your earliest convenience so that we can discuss this further. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

Jun 20, 2023 -

Rose Coleman Campbell responded

We will be in to have our vehicle serviced and would love to speak with you then.

Jun 21, 2023 -

Oakes Kia responded

Hi Rose. Please ask for Mike Stinnett when you arrive. Thank you!

Jun 21, 2023 -

Rose Coleman Campbell responded

Will do

June 16, 2023

2 week out for appointments very long and the mechanic left a couple parts off More

by dnclard5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember any names
Report | Print
Jun 19, 2023 -

Oakes Kia responded

I am very sorry if our availability for service was not more accommodating. I also apologize for any mix-ups with your required services and would like to ensure we resolve any ongoing issues. Please reach out to me directly so I can help. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

June 15, 2023

They have great service and are always so fast to get things done. The snacks and wifi help too while waiting. More

by BOBBIE347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see service
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Jun 16, 2023 -

Oakes Kia responded

We're so glad to hear that you had a great experience with our service department, Bobbie! Thank you for taking the time to leave us a positive review. Have a fantastic day! - The Oakes Kia Team

June 14, 2023

Very professional and courtesy in every aspect. Great communication from service regarding repairs needed and expedited More

by dclark68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure my wife spoke with them
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Jun 14, 2023 -

Oakes Kia responded

We're delighted to hear about your positive experience with us at Oakes Kia! It's wonderful to know that our team provided professional and courteous service. We appreciate your feedback and look forward to assisting you in the future. Drive safely!

June 14, 2023

Very patient and explained the details. Appreciate them taking the time the Service employees spent with us to make sure we understood. More

by mwkmider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 14, 2023 -

Oakes Kia responded

It was our pleasure to provide attentive and informative assistance! Please don't hesitate to let us know if there's anything else we can do for you! — Oakes Kia Team

June 13, 2023

Darren did a wonderful job helping me with buying my 2023 kia sorento. He was very kind and knowledgeable. More

by nstufflebean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Iverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Oakes Kia responded

We're elated that Darren hit the mark with friendly and professional assistance! Thanks for choosing Oakes Kia for such an important purchase. Enjoy your new 2023 Kia Sorento!

June 12, 2023

Service Department staff very friendly and keep you informed. Did not have a long wait. More

by fpcaninojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Report | Print
Jun 12, 2023 -

Oakes Kia responded

Thank you for the review! We appreciate your confidence in the Oakes Kia team to get the job done!

June 10, 2023

Very professional and polite team, very helpful and friendly too. Definitely recommend this dealership to my friends. More

by orlandoaliciam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Bolling
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Jun 12, 2023 -

Oakes Kia responded

We appreciate you taking the time to share your experience with us and for your positive feedback about our professional and friendly team at Oakes Kia! It's great to hear that we made a good impression on you. Thank you for recommending our dealership, and we hope to see you again soon!

June 10, 2023

You should be driving a KIA! ! From Oakes KIA! I bought my 1st car here, a 2022 Forte. I absolutely love it. Everyone at this dealership (no matter who it is) are always nice to m More

by bpils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathen
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Jun 12, 2023 -

Oakes Kia responded

We're delighted to have earned your loyalty! It's wonderful to hear that the team at Oakes Kia took such great care of you while purchasing your 2022 Kia Forte. We hope you continue to love your new car, and hope to see you back again down the road!

June 08, 2023

Did not reset service notification, did not not clean /vacuum drivers side. I am so sick of being told how to fill out a server so the employees get a bonus. I spent 40k for a car and have to pay $200 fo More

by angela eastwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with service dept
Report | Print
Jun 08, 2023 -

Oakes Kia responded

Angela, we do our best to deliver thorough service as well as keep our prices fair so it's disappointing to receive this feedback. I apologize that we've let you down, and I'd like to do what I can to improve your experience. If you're willing to work with me, please reach out at your convenience. Thank you, Kevin Hall - General Sales Manager - 816-683-4270

Jun 09, 2023 -

angela eastwood responded

This is not my only issue. Problems with recall issues, the salesman trying to give me the wrong car at pickup, the salesman not being able to help me set up the car at pickup, the salesman not giving me my old plates and having to hunt them down. The car not being detailed at pickup. Let’s not even talk about my saving for years to pay cash for this car and being offered zero incentives or discounts, but here, fill out this survey and here is how to fill it out so I get a bonus. My new car experience for the last year has not been what I expected or wanted from this dealership.

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