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Ocean Cadillac - Service Center

Miami, FL

4.3
478 Reviews

478 Reviews of Ocean Cadillac - Service Center

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June 19, 2025

Michael is always helpful and professional. Staff are polite, food is great, and car wash after service is a nice bonus.” More

by DENYSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

June 19, 2025

Not very truthful in their tactics . Also very non professional at returning phone calls . Be very careful on extended warranties . They work with 3 companies who are very shady. More

by LESTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike .. excellent sales person . Also Orlando in service is a good guy.
June 17, 2025

Excellent service keep it up customers service we’re wonderful I like it guys thanks More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

June 15, 2025

Lack of communication, two advisors saying completely different things, car was not fixed Terrible experience More

by Dourado
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Molina
Jun 16, 2025 -

Ocean Cadillac responded

Hello Dourado, Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and the confusion you experienced during your visit. This is not the level of service we strive to provide at Ocean Cadillac, and I understand how frustrating it must have been to receive conflicting information from two different advisors, especially when your vehicle was not properly repaired. We take your concerns seriously, and I would appreciate the opportunity to speak with you directly to better understand what happened and how we can make it right. Please feel free to contact me at your earliest convenience at 954-993-9242 so we can work toward a resolution. Your satisfaction is very important to us, and I hope to have the chance to restore your confidence in our service department. Fabio Arciero Service Manager

June 14, 2025

I recently visited Ocean Cadillac, and I had an outstanding experience thanks to the exceptional service provided by Adriana, my service advisor. From the moment I arrived, she was courteous, profe More

by durell.laing@yahoo.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

June 14, 2025

Adam was amazing, and super professional l. I will definitely come back again to see him More

by info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jun 14, 2025 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Manager - Fabio Arciero (954) 993-9242

June 11, 2025

Muchas gracias desde que entras t sientes a gusto gracias a cada persona que me atendió y entras especial al trabajador de servicio adams More

by carlaybk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

June 09, 2025

They took care of my issue quickly and made arrangements according to my schedule.great service More

by DPZPD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Jun 09, 2025 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

June 06, 2025

The agents are very nice with the customers they help the customer at a point not only to buy a car they want the client to be satisfied the appreciation is excellent More

by LUCKNERGILLES87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Ocean Cadillac responded

Gilles, Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Manager - Fabio Arciero (954) 993-9242

June 03, 2025

Professional and friendly. Very clean and nice looking office I have a comfortable following to be there. More

by galina1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Manager - Fabio Arciero (954) 993-9242

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