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Ocean Cadillac - Service Center

Miami, FL

4.3
484 Reviews
Call Service Center (855) 242-3947

484 Reviews of Ocean Cadillac - Service Center

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July 11, 2025

Hands down the BEST Cadillac dealership to visit! I had an amazing car buying experience, Huge shout-out to Jesse!!! He genuinely cares about his clients and guided me through every step of the proce More

by Alex.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary DePietro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

July 11, 2025

When you go ask for Adam good guy, get the job done, if there’s a problem he knows how to properly communicate, and have a solution. More

by Gram_twan24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Jul 11, 2025 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 01, 2025

Dealer advertises loaner vehicles but never once have had one available for my many services. They also overcharge for parts and labor More

by SAMABRAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
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Jul 05, 2025 -

Ocean Cadillac responded

Sam, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. General Sales Manager - Jack Mitrani (954) 471-2704

June 30, 2025

Great customer service and timing. Very good experience to be honest. Still waiting on a part that is on back order More

by YENISELAMAYA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

June 30, 2025

It was very fast and they was very attention to me and my car. Take me back my home free. More

by Natanael Souza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Fabio Arciero (954) 993-9242

June 22, 2025

Your telephone service is the worst I’ve ever seen getting to speak to a human is absolutely absurd. Your staff is good, but your phone service is terrible. More

by Stevenmechanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Ocean Cadillac responded

Steven, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. General Sales Manager - Jack Mitrani (954) 471-2704

June 19, 2025

Michael is always helpful and professional. Staff are polite, food is great, and car wash after service is a nice bonus.” More

by DENYSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

June 19, 2025

Not very truthful in their tactics . Also very non professional at returning phone calls . Be very careful on extended warranties . They work with 3 companies who are very shady. More

by LESTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike .. excellent sales person . Also Orlando in service is a good guy.
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June 17, 2025

Excellent service keep it up customers service we’re wonderful I like it guys thanks More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

June 15, 2025

Lack of communication, two advisors saying completely different things, car was not fixed Terrible experience More

by Dourado
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Molina
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Jun 16, 2025 -

Ocean Cadillac responded

Hello Dourado, Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and the confusion you experienced during your visit. This is not the level of service we strive to provide at Ocean Cadillac, and I understand how frustrating it must have been to receive conflicting information from two different advisors, especially when your vehicle was not properly repaired. We take your concerns seriously, and I would appreciate the opportunity to speak with you directly to better understand what happened and how we can make it right. Please feel free to contact me at your earliest convenience at 954-993-9242 so we can work toward a resolution. Your satisfaction is very important to us, and I hope to have the chance to restore your confidence in our service department. Fabio Arciero Service Manager

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