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Ocean Cadillac - Service Center

Miami, FL

4.3
347 Reviews

347 Reviews of Ocean Cadillac - Service Center

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April 02, 2024

This is an excellent dealership. They were able to diagnose and resolve an engine issue that another dealership was unable to resolve. The service manager Jimmy Is very knowledgeable More

by LSCHIAFFINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jimmy delivered such a great experience!

April 01, 2024

I have a 2023 Hummer. I requested the service department to pick up the vehicle and give me a loaner car. I was told the vehicle would be picked up at 8:00 today. The driv More

by robert
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Ocean Cadillac responded

Robert, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 30, 2024

Adriana is one the best Service Advisor you have working for your company.. She understands the client request and needs. More

by RAJNEEL.CONHYEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Adriana met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

March 15, 2024

It's a five-star dealer. Jason is a professional adviser, and I'm looking forward to my next appointment. Best regards J-Pierre Blais More

by PIERREBLAIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Ocean Cadillac responded

It's great to hear that we were able to help you out, Pierre. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

March 15, 2024

She did a great job this time. She was well prepared for so I didn't have wait when I dropped off and had it waiting on the ramp when I returned to pick up my car. More

by Dwcop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

March 13, 2024

After I reciv the car brake and computer down almos I kill my self I need cancel the lease no one make solution brand new car 2024? Sell manager no answer my call More

by Leila barkoczi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Víctor lopez
Mar 16, 2024 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying experience, Leila. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 07, 2024

Excellent salesman. Not pushy. Process of my purchase was speedy,and it was a pleasure to work with your employees. More

by sambek
Recommend Dealer
Yes
Employees Worked With
Jesse Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

March 06, 2024

Very nice & clean, staff are very professional. They communicated every step of the process & made it an easy service experience. More

by TD 225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

March 05, 2024

Adriana is always very professional, courteous, knowledgeable and helpful! She provides the highest level of customer care and support. Thank you for your help Adriana! #1#1#1#1#1#1#1#1 More

by drx
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Adriana delivered such a great experience!

February 29, 2024

As alway, Jason took excellent care of me. I appreciate his good help. The entire team is helpful. More

by randy68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rafo
Feb 29, 2024 -

Ocean Cadillac responded

Randy, Thanks for sharing about your experience with Ocean Cadillac. Jason and our team appreciate your business and hope to see you again soon!

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