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Ocean Cadillac - Service Center

Miami, FL

4.3
353 Reviews
Call Service Center (855) 242-3947

353 Reviews of Ocean Cadillac - Service Center

Sort by
February 24, 2024

No customer friendly at all ,has had my car for 3 months can’t get a straight answer from anyone.Has mad several promises none which where kept.I have been very patient but as of know I’m truly over this bu More

by audreypalmer04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
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Feb 28, 2024 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Audrey, and hopefully, we can get to the bottom of this.

Helpful
February 12, 2024

Very polite and professional people. Was very fast maintenance.The time is very important for me. Thank you More

by Boev,Lyubo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Ocean Cadillac responded

Thank you, Lyubo, for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

Helpful
February 10, 2024

They were efficient and professional. Rep was good at getting me a car to go home and arranging to have the car delivered. More

by vnichols214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
February 09, 2024

Thanks to Michael Lombrozo that was always very helpful since I started looking for my vehicle, made everything possible and answered every question that I had More

by Fercho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
February 06, 2024

Outstanding, timely, and professional overall experience with exceptional customer service provided throughout my service appointment. More

by Adrian9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Ocean Cadillac responded

Adrian, Thanks for sharing about your experience with Ocean Cadillac. Jimmy and our service team appreciate your business and hope to see you again soon!

Helpful
February 03, 2024

The service was excellent and they Took care of me when I pulled into The service area. Highly recommended. More

by CFBROWN3908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Feb 05, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
January 30, 2024

The best attention Whit Orlando thank you so much 5 STAR for Cadillac. Yuselyn Rojas More

by YUSELYM2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando camellón
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Jan 31, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Yuselyn, please let us know.

Helpful
January 27, 2024

Great service ! They come to your home pick up & Drop off, save me time and washed the car! More

by icmgllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

Helpful
January 24, 2024

We got stranded with failed fuel pump. Road side assistance technician came after short wait, was able to start engine and escorted us to Ocean Cadillac where quickly replaced the failed More

by YRUSH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Adriana met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 23, 2024

95% good service. Alto courtesy car was great.. will appreciate service open at 7 on Saturdays More

by a_gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
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