Ocean Honda Santa Cruz

Once I met the service advisor, everything went perfectly. As a 38 year veteran of the car wars, I was quite impressed with the quick and thorough service I received. Thank you for a job well don perfectly. As a 38 year veteran of the car wars, I was quite impressed with the quick and thorough service I received. Thank you for a job well done! More

There was a miscommunication when I brought my car in for maintenance service — a projected wait of 2 hours after appointment time. The reason was that the dealer was backed up. The service advisor who proce maintenance service — a projected wait of 2 hours after appointment time. The reason was that the dealer was backed up. The service advisor who processed me asked if I would wait at the dealership or wanted to be transported somewhere by Uber. I told him I would wait in the designated wait area at the dealership. I was there for two hours. There were about 9 or 10 people waiting already. One by one they were called by name by a dealership staff member to get their car. Two people who arrived after I did were called before I decided to ask what the status was for my car’s service. When I talked to the advisor he told me he had texted me to say my car was ready — I did not receive it because he texted my landline and not my mobile phone.I do not remember his telling me when I checked in that he would do so and so did not verify the correct number to call. I assumed he knew I was in the waiting room because that is what I told him. Why did no one come to the waiting area and call out my name? This was a bad experience for me. I will say that in general I am very pleased with most experiences I have had with this dealership. It was just a bad day. I do think it should be clarified, though, that when I make an appointment to bring my car in, it is in reality an appointment for me to show up. Not an appointment for the dealer to begin service on the car when I arrive at the designated time. There is always a line in front of me — maybe the scheduling is now like the air traffic industry — overbook to ensure the crews are kept busy and more people can be accommodated each day — if they are willing to wait. More

Service advisor gave clear and great advice. Kept me informed. Got us in and out quickly, even though they were very busy Kept me informed. Got us in and out quickly, even though they were very busy More

Excellent job. Even fed us lunch‼️ Would highly recommend using Ocean Honda for your next car. Even fed us lunch‼️ Would highly recommend using Ocean Honda for your next car. More

Worst experience I would definitely avoid and go somewhere else waste of time and money. somewhere else waste of time and money. More

Jeff was knowledgeable and a pleasure to work with. And I’m loving my car! And I’m loving my car! More

Made an appointment to see 2 vehicles. When we arrived- the sales guy was busy with another customer and did not have the 2 cars ready for another sales person to show us. The other sales When we arrived- the sales guy was busy with another customer and did not have the 2 cars ready for another sales person to show us. The other sales person couldnt even find the keys. the original sales person didn’t come over to say I’m busy but so and so will help you. Nothing. Bad customer service. We waited for at least 45 min. and no cars were presented to us, they couldn’t find them, they had confirmed that they had them and that they would be ready on the appt. Lost a sale. More

Not what I hoped for after purchasing an expensive warranty. Lesson learned. That I have to write 15 words is a perfect example. Ridiculous warranty. Lesson learned. That I have to write 15 words is a perfect example. Ridiculous More

Ocean Honda took great care of of us on 12/18… we were visiting Santa Cruz for the day and our tire popped at 3pm. We had two new tires installed and back on the road by 6pm So grateful for the service visiting Santa Cruz for the day and our tire popped at 3pm. We had two new tires installed and back on the road by 6pm So grateful for the service team More

Service was fast and the consultant was great. My car was serviced and ready when promised. My car was serviced and ready when promised. More