Dylan Shay

This dealership’s SALES team is directly responsible for me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what O me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what Ocean Honda has become. The disrespect coupled with the lack of care for customers is apparent. I will never come back. More

by NeverOceanHonda Verified Customer Verified Customer

Report | Print

Im getting this review and I haven’t even got my car back yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a ga yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a gasket. It’s just silicone sealant that you apply on the edges and then tighten down. Super easy. Well thank God it was covered under warranty. But two weeks later the cover that covers the under part of the engine comes flying off on the freeway. When I look under the car the oil pan is leaking again. They warranties the oil pan again but quoted me over $600 for a new cover. But aren’t they the people that didn’t tighten it down!? It’s been three days now and I still don’t have my car back For an oil pan leak and a cover that has like 6 bolts. I don’t know you tell me. Would you recommend this service department? More

by Snowmaker0 Verified Customer Verified Customer

Report | Print

Have bought all my cars from this dealership 30 years and counting Recommend people to Robert Estrada Very exceptional and what he does and cares deeply for his customers and counting Recommend people to Robert Estrada Very exceptional and what he does and cares deeply for his customers More

by amzd Verified Customer Verified Customer

Report | Print

Manager, sales people, service personnel all very helpful and courteous. Had help with pairing my phone to newly purchased car by salesman. Going to have my choice of music when I come in for service. (Easy and courteous. Had help with pairing my phone to newly purchased car by salesman. Going to have my choice of music when I come in for service. (Easy listening) More

by monabop Verified Customer Verified Customer

Report | Print

Communicate with the service department is not great. I also received my vehicle back multiple times still broken after being guaranteed it was fixed. The service manager also refused to come out to my v I also received my vehicle back multiple times still broken after being guaranteed it was fixed. The service manager also refused to come out to my vehicle for me to show him an issue that he claims he couldn’t find. More

by Ea Verified Customer Verified Customer

Report | Print

On June 10, I completed a lease buyout at Ocean Honda. While I am happy with my vehicle and the financing I ultimately secured, my experience with Finance Manager Randall Sobierajski was extremely disappo While I am happy with my vehicle and the financing I ultimately secured, my experience with Finance Manager Randall Sobierajski was extremely disappointing and left me feeling uncomfortable, disrespected, and pressured throughout the transaction. Early in our conversation, Randall mentioned he was from Susanville. I replied that my uncle had lived there for a period of time. His response was, “Oh, at the prison?” I found that comment inappropriate and unprofessional. While it may have been intended as a joke, it immediately created an uncomfortable atmosphere. The more significant issue was his conduct after I declined the extended warranty and GAP insurance. I understand that presenting these products is part of a finance manager’s job, and I have no issue with them being offered. However, once I politely declined, Randall became visibly frustrated. He repeatedly questioned my decision, shook his head, sighed, and continued to pressure me after I had already made it clear that I was not interested. He repeatedly asked questions such as, “Do you even know what you’re signing or declining?” and “Who’s telling you to do this?” in a tone that felt patronizing and dismissive. Rather than respecting my decision, he continued using scare tactics, including discussing extremely expensive electronic repairs and suggesting I was making an unwise financial decision. At no point did I feel he was simply providing information so I could make an informed choice. Instead, I felt belittled for making a decision that differed from what he wanted me to purchase. By the end of the meeting, I felt anxious, uncomfortable, and eager to leave the room. No customer should feel intimidated or made to feel unintelligent simply because they decline optional products. I should have been able to make my own financial decisions without feeling pressured or judged. I also have concerns regarding the $995 lease inspection fee. I questioned whether this fee was mandatory and asked to see where that requirement was stated in writing, but no documentation was provided. After I paid the fee and all of the paperwork was completed, I was initially sent on my way without anyone performing the inspection I had just paid for. I had to stop the process myself and ask, “What about the lease inspection that I just paid nearly $1,000 for?” Only after I raised the issue did staff appear confused and then proceed with the inspection. From my perspective, this raised serious concerns. If I had not reminded the dealership, I would have left without receiving the service I had just been charged for. At a minimum, this demonstrated a lack of organization. At worst, it gave the impression that I was charged for something that staff themselves were not even planning to perform. I am submitting this complaint because I hope Ocean Honda takes these concerns seriously. Customers deserve to be treated with professionalism and respect, especially when making significant financial decisions. I also believe dealership processes surrounding required fees should be transparent and consistently followed so customers can have confidence that they are paying only for legitimate, necessary services. More

by vanram7 Verified Customer Verified Customer

Report | Print

Ocean Honda gets all my service needs. Eric is most helpful with all my needs and they get my car completed with quick and efficient service! Eric is most helpful with all my needs and they get my car completed with quick and efficient service! More

by TAMALINA66 Verified Customer Verified Customer

Report | Print

Thank you for getting me a great deal on my new 2026 CR-V EX-L. I couldn't be happier! EX-L. I couldn't be happier! More

by jmkeck Verified Customer Verified Customer

Report | Print

Jonathan has always been wonderful. Never rushed, always friendly. Braxton is a great communicator and obviously cares about customer safety and sharing how to keep my Pilot running Never rushed, always friendly. Braxton is a great communicator and obviously cares about customer safety and sharing how to keep my Pilot running extremely well! Javier, who worked on my car, went above and beyond. He found 2 safety issues and I am so very grateful. I know I can pay less elsewhere, but I trust Ocean and have been going to Ocean since 1999. Safety is everything! Thank you all! More

by JENNMOMM Verified Customer Verified Customer

Report | Print

Las personas que atienden en especial Alan siempre es muy amable y explica bien cada paso en el mantenimiento, en General rodos..muy amables amable y explica bien cada paso en el mantenimiento, en General rodos..muy amables More

by GREGORIOGOMEZMARQUEZ Verified Customer Verified Customer

Report | Print