Dylan Shay

I bought a used 2024 CRV with 5k miles on Sept 1st 2025. Two weeks later the battery died. I took it to the dealer and they said it was fine. I had to jump start it more than 50 times. I took it back and th Two weeks later the battery died. I took it to the dealer and they said it was fine. I had to jump start it more than 50 times. I took it back and they replaced it. One week later it was making a metal clacking sound when backing up. I took it back. They said it was fine and that is a Honda design issue. The sound went louder. I recorded videos of the sound and took it back. Jeff said that they should be able to fix it. The service department insisted that it was normal and that if I didn’t like it I needed to check with the Honda corporate office. I filed a claim at Honda. It took them three months to get back to me. I had nightmares and stopped driving the car. Honda closed my case without checking with me. I called and reopened the case. One month later they contacted me to check my availability to schedule a field technician. Then the break pedal started making squeaky noise when pushed. I gave up and traded the car with a new reliable car in July 2026, with 10k miles on the Honda. I called and emailed Ocean honda reps 10 times to refund my extended warranty. RJ yielded at me and others dismissed me. Daylen promised to get it done but he never got back to me. I wrote a very long email threatening escalation to general manager. Then, RJ sent me the refund order via email claiming that he is too busy. Well, after being a Honda family for 26 years— we will never go Honda again. More

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The service drive as a whole is great have no complaints and am definitely going to use ocean Honda again and am definitely going to use ocean Honda again More

by jweston1823 Verified Customer Verified Customer

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At my most recent service, the service staff were professional, quick to diagnose my problem and get me out of there in a reasonable amount of time. Happy customer. professional, quick to diagnose my problem and get me out of there in a reasonable amount of time. Happy customer. More

by PZWINAKIS Verified Customer Verified Customer

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The service agent was polite calm and friendly. Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and perfor Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and performed flawlessly with one customer after another coming in More

by ALANAREY57 Verified Customer Verified Customer

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Super helpful team. I have bought multiple cars from them and each time they helped us find the right car within our budget. I have bought multiple cars from them and each time they helped us find the right car within our budget. More

by CHARGARZA Verified Customer Verified Customer

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Location is under NEW MANAGMENT. I just traded in a car last night. I have to say, Thank You to everyone involved. It was a very pleasant experience. Thank You, KEVIN LE GM -TR I just traded in a car last night. I have to say, Thank You to everyone involved. It was a very pleasant experience. Thank You, KEVIN LE GM -TRAVIS TRAYLOR MGR- DYLAN SALES- ALAN More

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We were browsing for a new car and were helped by Johnny Browse! He let us to browse. Informative and friendly, he guided us through the purchase that day. Browse! He let us to browse. Informative and friendly, he guided us through the purchase that day. More

by jscray Verified Customer Verified Customer

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Great dealership in Santa Cruz area. Dylan, the general manager was very easy to work with! James, the sales representative did awesome job. Dylan, the general manager was very easy to work with! James, the sales representative did awesome job. More

by iprovalov Verified Customer Verified Customer

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This dealership’s SALES team is directly responsible for me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what O me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what Ocean Honda has become. The disrespect coupled with the lack of care for customers is apparent. I will never come back. More

by NeverOceanHonda Verified Customer Verified Customer

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Im getting this review and I haven’t even got my car back yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a ga yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a gasket. It’s just silicone sealant that you apply on the edges and then tighten down. Super easy. Well thank God it was covered under warranty. But two weeks later the cover that covers the under part of the engine comes flying off on the freeway. When I look under the car the oil pan is leaking again. They warranties the oil pan again but quoted me over $600 for a new cover. But aren’t they the people that didn’t tighten it down!? It’s been three days now and I still don’t have my car back For an oil pan leak and a cover that has like 6 bolts. I don’t know you tell me. Would you recommend this service department? More

by Snowmaker0 Verified Customer Verified Customer

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