Ocean Honda Santa Cruz

I purchased a 2023 Honda CRV from Ocean Honda of Santa Cruz in April 2024, which was advertised at $32,998. When I reviewed the paperwork, I found that the vehicle was priced over $35,000, with nearly $7, Cruz in April 2024, which was advertised at $32,998. When I reviewed the paperwork, I found that the vehicle was priced over $35,000, with nearly $7,000 in added fees, most of which were never discussed or agreed to. I raised the issue immediately after purchase and the dealership sent a $5,000 credit to my lender, clearly acknowledging that something was wrong. However, they never corrected the sales contract, loan structure, or sales tax, which means I’ve now spent over a year paying interest and taxes on an inflated amount I never agreed to. I recently followed up and was treated with complete disrespect by Sales Manager Dylan Shay, who refused to acknowledge any of this, despite the dealership’s own prior actions proving otherwise. I’m filing complaints with the California DMV and Attorney General for misrepresentation and contract fraud. If you’re considering buying here, read your contract very closely and don’t trust the advertised price without triple checking the paperwork. More

Good service and excellent time in and out nice sitting area. Would recommend to others. area. Would recommend to others. More

Great service every time. I was in and out less than 2 hours. Highly recommended! I was in and out less than 2 hours. Highly recommended! More

Everything was good. i´d like to reconognize efort that every one are doing to bring the best service. i´d like to reconognize efort that every one are doing to bring the best service. More

They gave me the car with 2 lines of gas (basically empty), and no info on the cars futures, had trouble opening door for gas and had to watch youtube video on how to open it. empty), and no info on the cars futures, had trouble opening door for gas and had to watch youtube video on how to open it. More

Great people are the best in the world. Great dealership in the world, the best in the world. Flip is the best. Great dealership in the world, the best in the world. Flip is the best. More

Great experience, customer service was above and beyond what I expected. Definitely will be going back. what I expected. Definitely will be going back. More

The salesperson was a pleasure to work with along with the finance person. It was nice to reach a price we felt comfortable with this time. the finance person. It was nice to reach a price we felt comfortable with this time. More

Ocean Honda is an amazing store! The staff was very supportive in meeting my financial situation with a price point that works for me. I loved working with Flor. She's an outstanding The staff was very supportive in meeting my financial situation with a price point that works for me. I loved working with Flor. She's an outstanding sales person, and I would recommend going through her the next time you purchase a car. Overall my experience was outstanding!!! More

I've been going to them for a long time, have built relationships and they provide good service. They will even provide a loaner car for me when the work to my car is going to take a day or longer (wh relationships and they provide good service. They will even provide a loaner car for me when the work to my car is going to take a day or longer (when I do the bigger maintenance, i.e. 90 mile, etc.). They also have a shuttle. They are reliable & consistent. They have a good waiting room, where I can bring my computer and work as well, plus snacks and a coffee machine. Eric Mendoza is a great service rep, ask for him, but who ever you get, they seem to really be attentive. More