Ocean Honda Santa Cruz

Jonathan Cheney is an excellent, customer oriented service advisor. He listened closely to my needs and concerns and communicated with me throughout the process. My experience was significantly more p service advisor. He listened closely to my needs and concerns and communicated with me throughout the process. My experience was significantly more positive than my previous service at Ocean Honda. I will go back to Ocean in the future for service and specify Jonathan by name. More

Flip Sofia did a very professional job as the service writer on the 30K check up of my Ridgeline. writer on the 30K check up of my Ridgeline. More

Alexis was the best service manager l have had. He was focused, competent and friendly He was focused, competent and friendly More

Excellent customer service. Super helpful. Honest hardworking staff. Process was so smooth. You need a new ride Edwin Acosta is your guy! Thank you ocean Honda! Super helpful. Honest hardworking staff. Process was so smooth. You need a new ride Edwin Acosta is your guy! Thank you ocean Honda! More

After contacting dealer about a specific car seen on the web that appeared on their lot, it wasn't. While we did end up with a car of our choosing, the experience took way too long. In addition, paperwork web that appeared on their lot, it wasn't. While we did end up with a car of our choosing, the experience took way too long. In addition, paperwork errors were way more than anticipated. As our sales person informed us,there is no professional development for car sales people. Repeated phonecalls back to the dealer after the sale go unanswered, it just keeps ringing.with NO ANSWER. Frustrating to say the least. More

Very upset that I was charged for maintenance that was never recommended. Car is barely two years old. Bad service. Rated 5 stars because I've been warned before of extreme negative consequences for emplo never recommended. Car is barely two years old. Bad service. Rated 5 stars because I've been warned before of extreme negative consequences for employees. More

Once I met the service advisor, everything went perfectly. As a 38 year veteran of the car wars, I was quite impressed with the quick and thorough service I received. Thank you for a job well don perfectly. As a 38 year veteran of the car wars, I was quite impressed with the quick and thorough service I received. Thank you for a job well done! More

There was a miscommunication when I brought my car in for maintenance service — a projected wait of 2 hours after appointment time. The reason was that the dealer was backed up. The service advisor who proce maintenance service — a projected wait of 2 hours after appointment time. The reason was that the dealer was backed up. The service advisor who processed me asked if I would wait at the dealership or wanted to be transported somewhere by Uber. I told him I would wait in the designated wait area at the dealership. I was there for two hours. There were about 9 or 10 people waiting already. One by one they were called by name by a dealership staff member to get their car. Two people who arrived after I did were called before I decided to ask what the status was for my car’s service. When I talked to the advisor he told me he had texted me to say my car was ready — I did not receive it because he texted my landline and not my mobile phone.I do not remember his telling me when I checked in that he would do so and so did not verify the correct number to call. I assumed he knew I was in the waiting room because that is what I told him. Why did no one come to the waiting area and call out my name? This was a bad experience for me. I will say that in general I am very pleased with most experiences I have had with this dealership. It was just a bad day. I do think it should be clarified, though, that when I make an appointment to bring my car in, it is in reality an appointment for me to show up. Not an appointment for the dealer to begin service on the car when I arrive at the designated time. There is always a line in front of me — maybe the scheduling is now like the air traffic industry — overbook to ensure the crews are kept busy and more people can be accommodated each day — if they are willing to wait. More

Service advisor gave clear and great advice. Kept me informed. Got us in and out quickly, even though they were very busy Kept me informed. Got us in and out quickly, even though they were very busy More

Excellent job. Even fed us lunch‼️ Would highly recommend using Ocean Honda for your next car. Even fed us lunch‼️ Would highly recommend using Ocean Honda for your next car. More