Ocean Honda Santa Cruz

Overall, I had a great experience with Flor and Kelvin. Flor was an absolute joy to work with, as she listened carefully to exactly what I was looking for. Kelvin also took the initiative to explain everyt Flor was an absolute joy to work with, as she listened carefully to exactly what I was looking for. Kelvin also took the initiative to explain everything step-by-step, especially the numbers. As a first-time buyer, this was incredibly comforting information to receive. If there’s room for improvement, I would suggest that other sales representatives take the time to acknowledge customers, whether it’s by walking by to say good morning or checking if they need anything. It’s important that customers don’t feel like just numbers. More

I was disappointed with the Service Dept. I had an appointment which should have been quick. I bought a car that needed to be smogged. I gave my keys to Eric, who took the car immediately I had an appointment which should have been quick. I bought a car that needed to be smogged. I gave my keys to Eric, who took the car immediately to The Smog Shop next door. I advised him that I would be waiting. When I made the appointment, I was told it shouldn't take longer than an hour. After 1 hour and 20 minutes later, I checked on my car. It had been sitting at the Smog Shop. No one bothered to bring it back. Apparently, Eric went to lunch. Thank goodness Nate from the Service Dept. walked over there and brought my car back to me. So, what should have only taken 30 minutes, took 1 1/2 hours. More

Everyone was very friendly, efficient and helpful. It was for a recall, so there were no cost issues or explanations needed. I got a free evaluation of tires and filters which is helpful to have It was for a recall, so there were no cost issues or explanations needed. I got a free evaluation of tires and filters which is helpful to have More

The service at Ocean Honda is always #1! The people are great, and i know i can always trust that my car's best interests will be taken care of in a friendly, professional and highly skille The people are great, and i know i can always trust that my car's best interests will be taken care of in a friendly, professional and highly skilled way. More

The dealership was clean and easy to find. The employees were all welcoming, kind and professional. The employees were all welcoming, kind and professional. More

Alexis was extremely helpful and very pleasant and very professional, which I appreciate. He suggested a diagnostic and he got back to me later that day letting me know what needed to be done and that was professional, which I appreciate. He suggested a diagnostic and he got back to me later that day letting me know what needed to be done and that was fine and the next day later in the morning I had Lyft come over and pick me up so my car is happy now and that’s a good thing. More

I have brought my car to Ocean Honda from the beginning. I feel confident and safe driving the car after each service as I do take long road trips. I am unhappy about waiting three hours for an oil change - I feel confident and safe driving the car after each service as I do take long road trips. I am unhappy about waiting three hours for an oil change - even with an appointment. Honda should really open up their “sandwich shop” especially if they keep customers waiting.i live in Aromas and if I have more extensive car repair work done - I would like a ride back home after drop off and a ride back when the car is ready- if I don’ t have transportation . More

Things were going great until they told me I needed a new glove box BECAUSE THEY BROKE IT. They did not offer to fix it. I asked how much it would cost to repair it and they told me they don't do that becaus glove box BECAUSE THEY BROKE IT. They did not offer to fix it. I asked how much it would cost to repair it and they told me they don't do that because I drive a VW and they re a Honda dealership. They broke it, they should have fixed it. More

Service has been great over first 93000 miles with our CRV. With good care, looking forward to doubling or tripling our mileage before trading in CRV. With good care, looking forward to doubling or tripling our mileage before trading in More

All my dealings with Ocean Honda have been exceptional experiences. Everyone is eager to be of service, my car is always ready earlier than promised, and I always get great service. experiences. Everyone is eager to be of service, my car is always ready earlier than promised, and I always get great service. More