Ocean Honda Santa Cruz

ON THEIR DEALS:First and foremost, I guarantee you will ON THEIR DEALS: First and foremost, I guarantee you will not get the best deal at this dealership. They will play games and lie to you and if you wei ON THEIR DEALS: First and foremost, I guarantee you will not get the best deal at this dealership. They will play games and lie to you and if you weigh your options at another Honda dealership, you will definitely get a better deal. I learned this on my 2nd car purchase from Honda. I purchased a Civic SI from Ocean (which was just an OKAY deal...not very good) My 2nd car purchase was the flagship type R and they offered me such an insulting offer, I went to Manly Honda a couple hours away and they gave me a deal for many thousand dollars cheaper. They made their deal seem like a joke. ON THEIR SERVICE DEPARTMENT Second of all, their service department is amateur with what seems like very little experience with their own vehicles. If you go there expect to be scammed. After not purchasing my type-r from Ocean, I finally took it to them because the Type R's have known transmission issues and I was experiencing a common and known problem these cars are having. Ocean Honda is much closer to me than leaving the bay area, so we thought that even if they are terrible at selling cars, their service shop should still be okay. NOPE. After holding on to the car for almost two weeks, they falsely claimed I modified the car and flagged my car so that Honda wouldn't fix it. They are refusing to even say what was modified. I have to get a lawyer just to get them to do their job now! Is it because I didn't buy from them? Is it because they think they can scam Women at the car shop? Avoid these scammers at all cost! They are very good at lying. Just look at their other reviews. I know Ocean is the closest for many in Santa Cruz county, but if you value your money as much as Ocean will value stealing your money, avoid like your life depended on it. More

Sales team doesn't communicate. Management team tries to slip in every unnecessary fee to purchasing a car as possible. Only go to Ocean Honda if you're okay with them low-balling your trade in and overchar slip in every unnecessary fee to purchasing a car as possible. Only go to Ocean Honda if you're okay with them low-balling your trade in and overcharging you (several thousands dollar over KBB). If being drastically underwater on a auto purchase is your thing Ocean Honda is your dealership. Combine all of that with foul mouthed salesbros who will attempt to swindle in any way imaginable. More

Summary: Broke – multiple – Covid regulations when Summary: Broke – multiple – Covid regulations when helping a known immunocompromised customer, staff couldn’t answer a simple "what is the differenc Summary: Broke – multiple – Covid regulations when helping a known immunocompromised customer, staff couldn’t answer a simple "what is the difference between these 2 models" question, aggressive sales techniques even after repeatedly being told no, failure to deliver on promotion promises, major contract and paperwork errors, selling and delivering – the wrong car –, failure to provide complete sales paperwork, failure to provide all instruction documents/kits for paid add-ons, and finally, ghosted client after not keeping promises to fix the above issues. Long version: I have fond memories of Ocean Honda from when I got my last lease, so when that lease was up, I was excited to go back. Unfortunately, my experiences with them since have been nothing but a nightmare. The entire sales staff met in a small room for an extended period of time without wearing masks or gloves during Covid. Even knowing that I’m immunocompromised, the saleswoman left the meeting and got right in my face instead of keeping her distance. She finally put her mask and gloves on after I asked her to, but then took them off again within 10 minutes. And the seat that they had “cleaned” before I got there came up brown on my disinfecting wipe when I wiped it down myself. The saleswoman had no knowledge of their products, and kept pushing me to buy a car that I didn’t want, over and over, even after repeatedly being told no, and even insisted that I test drive it before we move on to talking about anything else. When I asked what the difference was between that model and the last model of the same car, she could only come up with, “Drive it and you’ll know”. Spoiler, I didn’t know. I was transferred to the manager who was great, and bought a car during a promotion for a gift card with purchase. I confirmed that I would get the gift card, and they said yes. Despite multiple promises from the General Manager, the gift card never came, and instead, he just eventually stopped responding to my e-mail. Over 2 months later, I was informed that the car that I’d bought wasn’t the one that I had been given and driving for the last 2+ months. They said that they had improperly filled out the paperwork, and that I had to come in to sell them the car that I didn’t have so that we could fill out paperwork for the car that I did have. However, they kept 2 documents that had a yellow customer copy side, telling me that they needed someone else to work on those still, and that they’d mail me my copy of those 2 pages. They didn’t. I still, over 8 months later, don’t have all of the paperwork that I’m legally supposed to have for my car. And once again, the General Manager did nothing, and then stopped responding to my e-mail. And finally, after repurchasing the correct car, I started getting the usual documents in the mail, such as brochures and explanations for the perks that I bought. I had purchased the exact same thing as the first time, but after the second purchase, I got documents in the mail that never came with the first car purchase, meaning that they didn’t give those to me the first time around even though they were supposed to. So, if you are concerned about Covid, don’t go here. If you want to take advantage of a promotion, make sure that it’s something immediate and in the contract, because you might not get it otherwise. And make sure that they give you ALL of your paperwork before you leave, or you might never see it. Good luck. More

An oil change should take 30-45 minutes?. I was first in line to drop off my vehicle and I waited 30 mins to be helped for service. It took 4 hrs to complete. When it was time to pick up the car it took 30m line to drop off my vehicle and I waited 30 mins to be helped for service. It took 4 hrs to complete. When it was time to pick up the car it took 30mins for them to find and make my car available. Feb. 28 2020 Do not buy Car Doc because the service is horrible and inconvenient. More

Without a doubt Ocean Honda gave me the best overall car buying experience I’ve ever had. These people are knowledgeable and reasonable, they have great cars and a great team. buying experience I’ve ever had. These people are knowledgeable and reasonable, they have great cars and a great team. More

Always Satisfied I have gone to Ocean Honda for 12 years. Best service, trustworthy. Excellent care when purchasing both of my Honda Accords. Dustin Mosley has been I have gone to Ocean Honda for 12 years. Best service, trustworthy. Excellent care when purchasing both of my Honda Accords. Dustin Mosley has been my service representative for 12 years. Wonderful person. Very helpful. Very friendly. An asset to Ocean Honda. More

Alexis was upfront and honest with the entire process. The service was prompt and reliable. The entire service was very helpful and we will return. The service was prompt and reliable. The entire service was very helpful and we will return. More

fast and efficient Met by a service rep right away. They have a nice area to wait in or a shuttle to take you home . clean restrooms. Wayne is always super nice and easy Met by a service rep right away. They have a nice area to wait in or a shuttle to take you home . clean restrooms. Wayne is always super nice and easy to work with. More

I came into the service Dept w/o an appoint to have a 30,000 mile service done just before the holiday travel time and got in, took the shuttle home and had my car back by early afternoon. 30,000 mile service done just before the holiday travel time and got in, took the shuttle home and had my car back by early afternoon. More

I had dealt with Rick Hines before and he came out to greet me. I asked him a question and he immediately brought out his shop foreman to answer my question. As always everyone was professional and helpf greet me. I asked him a question and he immediately brought out his shop foreman to answer my question. As always everyone was professional and helpful. More