Summary: Broke – multiple – Covid regulations when
Broke – multiple – Covid regulations when helping a known immunocompromised customer, staff couldn’t answer a simple "what is the differenc
Broke – multiple – Covid regulations when helping a known immunocompromised customer, staff couldn’t answer a simple "what is the difference between these 2 models" question, aggressive sales techniques even after repeatedly being told no, failure to deliver on promotion promises, major contract and paperwork errors, selling and delivering – the wrong car –, failure to provide complete sales paperwork, failure to provide all instruction documents/kits for paid add-ons, and finally, ghosted client after not keeping promises to fix the above issues.
I have fond memories of Ocean Honda from when I got my last lease, so when that lease was up, I was excited to go back. Unfortunately, my experiences with them since have been nothing but a nightmare.
The entire sales staff met in a small room for an extended period of time without wearing masks or gloves during Covid. Even knowing that I’m immunocompromised, the saleswoman left the meeting and got right in my face instead of keeping her distance. She finally put her mask and gloves on after I asked her to, but then took them off again within 10 minutes. And the seat that they had “cleaned” before I got there came up brown on my disinfecting wipe when I wiped it down myself.
The saleswoman had no knowledge of their products, and kept pushing me to buy a car that I didn’t want, over and over, even after repeatedly being told no, and even insisted that I test drive it before we move on to talking about anything else. When I asked what the difference was between that model and the last model of the same car, she could only come up with, “Drive it and you’ll know”. Spoiler, I didn’t know.
I was transferred to the manager who was great, and bought a car during a promotion for a gift card with purchase. I confirmed that I would get the gift card, and they said yes. Despite multiple promises from the General Manager, the gift card never came, and instead, he just eventually stopped responding to my e-mail.
Over 2 months later, I was informed that the car that I’d bought wasn’t the one that I had been given and driving for the last 2+ months. They said that they had improperly filled out the paperwork, and that I had to come in to sell them the car that I didn’t have so that we could fill out paperwork for the car that I did have. However, they kept 2 documents that had a yellow customer copy side, telling me that they needed someone else to work on those still, and that they’d mail me my copy of those 2 pages.
They didn’t. I still, over 8 months later, don’t have all of the paperwork that I’m legally supposed to have for my car. And once again, the General Manager did nothing, and then stopped responding to my e-mail.
And finally, after repurchasing the correct car, I started getting the usual documents in the mail, such as brochures and explanations for the perks that I bought. I had purchased the exact same thing as the first time, but after the second purchase, I got documents in the mail that never came with the first car purchase, meaning that they didn’t give those to me the first time around even though they were supposed to.
So, if you are concerned about Covid, don’t go here.
If you want to take advantage of a promotion, make sure that it’s something immediate and in the contract, because you might not get it otherwise.
And make sure that they give you ALL of your paperwork before you leave, or you might never see it.