Ocean Mazda - Service Center

I was there for scheduled maintenance with my 3 years old son and he was having such a great time, even they are under restoration. son and he was having such a great time, even they are under restoration. More

Friendly service advisor I went in for an oil and filter change. Nice waiting area. The service advisor keeps me informed of the status of my vehicle at all times. I went in for an oil and filter change. Nice waiting area. The service advisor keeps me informed of the status of my vehicle at all times. More

Always a smooth process when going in for service. Reps like Joey Tejada make the hassle of going in for service more enjoyable. Thank you! like Joey Tejada make the hassle of going in for service more enjoyable. Thank you! More

Joey Tejeda went above and beyond to provide excellent customer service. This was my first visit and will continue to service my vehicle here under him exclusively despite the hour drive customer service. This was my first visit and will continue to service my vehicle here under him exclusively despite the hour drive More

Too much waiting.. I had a 1:00 p.m. appointment with a service advisor. He told me on the phone that when I showed up I needed to ask for him. Once I showed up a very I had a 1:00 p.m. appointment with a service advisor. He told me on the phone that when I showed up I needed to ask for him. Once I showed up a very young guy tended to me and told me I had 3 cars in front of me. I told him who I was there to see. He advised me the person was busy. He asked that I leave my keys in the ignition and I would be the third in line. I did just that. I went to sit in the waiting area. One hour later, the guy was looking for me to tell me I was next in line. What do you mean next in line? Yeah, now you can see the service advisor. What for I thought? They already knew what I was there for. They never took my car inside. Once I spoke to the advisor (not the advisor who told me to see him, I never saw him) he processed the car and then I had to begin waiting all over again for another hour or so. Very bad communication. Very bad customer service. More

Service at Ocean Mazda has improved tremendously. The service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the car was ready. More

Service Department is excellent Went in for an oil change. My mistake was going on a holiday. Yet, even being that busy my car was serviced in a timely manner. Not sure about the Went in for an oil change. My mistake was going on a holiday. Yet, even being that busy my car was serviced in a timely manner. Not sure about the complimentary "car wash," though. I don't think any soap was used. I've gotten a better wash for $2.00 at a gas station. More

Andy is the best service manager. He always solves the problems timely. His attention to detail is outstanding. He has a lot of credibility on his service advise problems timely. His attention to detail is outstanding. He has a lot of credibility on his service advise More

Fast, precise and friendly. I have been a customer for almost 10 years and except for small details without importance service has been always very professional. I am thinking ne I have been a customer for almost 10 years and except for small details without importance service has been always very professional. I am thinking next year to continue leasing a Mazda. More

Excellent attention from service rep (JOEY TEJADA). He Excellent attention from service rep (JOEY TEJADA). He explained clearly what was being done to the car . He promised completion of scheduled servi Excellent attention from service rep (JOEY TEJADA). He explained clearly what was being done to the car . He promised completion of scheduled service in 1.50 hours, car was ready in one 1.25 hours. Very good overall experience More