Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

We apologize for any inconvenience you experienced while waiting outside our service department. Our operating hours and the time our doors open are posted online, and we regret any miscommunication. We strive to provide excellent customer service, and we are sorry you did not receive a warm welcome upon entering. Your feedback is important to us, and we will address this matter internally to ensure that all our customers are greeted promptly and courteously. We appreciate your feedback. Thank you for bringing this to our attention. Please let us know if there's anything else we can do to improve your experience in the future. Servicing You and Nothing Else! Your Volkswagen Service Department.

Oklahoma City Volkswagen responded

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our employee was able to provide you with clear and helpful explanations about your vehicle. It’s wonderful to know that their knowledge and dedication stood out to you. We take pride in our work and always aim to offer exceptional service, so your feedback is greatly appreciated. If you need any further assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for sharing your feedback. We are happy you picked the original and local volkswagen dealership of okc! We’re glad to hear that you found our service to be fast and good. I’m sorry to hear about the confusion regarding the tire package and the subsequent issues with your paperwork. We want to clarify that our intention is never to mislead our customers. The tire package was included as part of your purchase agreement, and I understand that this has caused some frustration. As the automobile loan is still active, refunds for additional packages or services are subject to certain conditions and must be applied to note. Specifically, a refund may be possible once the vehicle is sold or traded in, provided we receive proof of the transaction and the bank determines eligibility. We apologize for any misunderstanding or inconvenience this has caused. We strive to be transparent and helpful throughout the process, and your feedback will help us improve our communication. If you have further questions or concerns, please get in touch with us directly so we can work towards a satisfactory resolution. Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your understanding and for recognizing Jacob’s efforts. We’re glad to hear that despite the technical challenges, our service car made your experience more convenient. Thank you for choosing your original local VW dealer. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and look forward to serving you again. Servicing you and Nothing Else! Your team at OKCVW

cletencori responded

If your labor is “consistently” $180 can u explain to me why they charged me $360? They found a way, invented a reason and charged me $360. When I brought the car in the day before they were already trying to charge me $360, after I told him that was not what I was quoted he went to the “manager” and came back saying they’ll honor the quoted price, however after keeping me there waiting for 2-3 hrs he came back saying they couldn’t connect the key to the computer so they needed to try more things, they took me home nd the next day I was charged just what they wanted in the first place $360 ….. I’m sure you’ll find the way to “mansplain” that to me, I’m only writing this so ppl are aware how u guys work there, and you’re not the only ones either, all car mechanics do the exact same thing, especially when they deal w a woman!!

Oklahoma City Volkswagen responded

Thank you for your feedback. I apologize for any confusion regarding the pricing. To clarify, our labor charge is consistently $180.00, and to complete any repairs, payment for both parts and labor is required. This is our standard procedure and pricing structure for any automobile service shop. We apologize if this was not properly communicated to you. It appears there was a misunderstanding, but please be assured that the labor rate of $180.00 is our fixed rate, and the total cost reflects both the labor and parts required for the repair. This is not a misquote but our established pricing policy. If you have any further questions or concerns, please don’t hesitate to contact us directly. We appreciate your understanding and are here to help with any additional information you may need. As stated previously, you were charged correctly, and OKC VW does not take advantage of anyone due to gender or any customer. You can contact our service manager, who has already given you a discount for the misunderstanding. If you'd like to discuss this matter constructively, please get in touch with our management team. Thank you Servicing You and Nothing Else! Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback and for highlighting the aspects of your experience that you enjoyed. We’re glad to hear that, despite the wait, you found the overall experience enjoyable and appreciated the cleanliness and comfort of our waiting area. We apologize for the wait time and for any inconvenience the layout of the waiting area may have caused. Your feedback is valuable, and we will use it to make improvements to enhance the comfort and efficiency of our service. We also have another waiting area on the west side of the building for more comfortable seating. Thank you for choosing your original local Volkswagen dealer. If you have any additional comments or need further assistance, please don’t hesitate to let us know. We look forward to serving you better in the future. Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that the process was easy and that our staff was both informative and helpful. It’s great to know that pick-up was a breeze and that you appreciated the wash we provided for your vehicle. Your satisfaction means a lot to us, and we're grateful for your kind feedback. We thank you for choosing your original local Volkswagen dealer for your car needs! If you need anything else or have any further questions, please feel free to reach out. Servicing You and Nothing Else Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you were pleased with our team and the service you received. It's wonderful to know that everything was handled thoroughly and efficiently and that you were able to get in and out quickly. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We thank you for choosing your original local Volkswagen dealer for your car needs! If you have any more questions or need assistance in the future, please don’t hesitate to reach out Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback and for allowing us to address your concerns. We understand your frustration with the situation involving the aftermarket key. When you initially brought the aftermarket key to us, we informed you that it could not be programmed into your vehicle. We initially estimated a 15-minute timeframe for key programming, but unfortunately, despite our earlier assurances, we encountered unexpected delays, including issues with back-ordered parts. After two months, we discovered that programming the key was not feasible without reprogramming the ECM, which would involve an additional cost of $600. We understand this has been a disappointing experience, and we genuinely apologize for any inconvenience and confusion this has caused. Please know that we did not charge you for the key programming attempts, and we appreciate your patience throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We value your satisfaction and are here to help resolve any remaining issues. Servicing You and Nothing Else! Your OKCVW Service Team.

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding this experience. Chaz and our service advisor tried to communicate that your car was not originally equipped with a remote start. As such, purchasing a new key with a remote start button would not enable the remote start functionality in your vehicle. We understand how frustrating this situation must have been and apologize for any misunderstanding. Please know that we did not charge you for the key programming to help alleviate any inconvenience. Your satisfaction is very important to us, and we appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out directly. Servicing You and Nothing Else! Your Service team at OKC VW

ajacobyis responded

I'm not sure how taking my order, losing my order, accusing me of picking up my order and trying to get another one for free before admitting he never actually ordered the part, *actually* placing the order, calling with updates on the order, scheduling the installation, adding "remote start" to the reciept invoice, installing the new key while we waited for 3 hours was an attempt from Chaz and the team to communicate that remote start couldn't be completed. Talk about a miscommunication. It wasn't until the wrong thing was already installed that someone called and told me what I wanted wasn't possible. You didn't charge for the key I didn't want while making the original extra key I already had obsolete. That isn't exactly customer service.