Oklahoma City Volkswagen

We pulled up and were greeted at the door by Katie! She did such a great job for us and making sure we got exactly what we wanted. She is a great representative of OKC VW and had answers to all of my q She did such a great job for us and making sure we got exactly what we wanted. She is a great representative of OKC VW and had answers to all of my questions! Kenneth was our financial guy with Jordan in training and they were both so helpful. I had never bought a car before so he walked me through everything and made sure I knew exactly what every page said that I was signing. Would absolutely go purchase another vehicle with them! 5 star customer service all around!!! More

Outstanding would have been 5 stars. But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Exce But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Excellent tho. More

Always a great experience anytime I've had to have my car serviced. Communication is always superb serviced. Communication is always superb More

It was good and the staff was attentive. I liked that they talked me through what everything meant. I liked that they talked me through what everything meant. More

Rocky is friendly, but he wrongly overcharged me for the service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge and offered me discount for next service rather a cash/check refund (I paid cash), I had to ask for a refund, and they told me it will take up to 3 weeks to issue a refund check. Another issue is that I requested free tire rotation based on the promotion I received, the tire rotation was not done but I was charged for the service (that is the overcharge). When I contacted the dealership again in email for the service, they told me it was declined due to worn tires and attached the service order, but the service order I received when I checked out at the time of the service has no such information, rather it shows the tire rotation was performed, the reason of decline was added back to my service order after I contacted them and it is an after-service modified and covered up service order, I photocopied the original service order to show the difference and emailed it back to the dealership, have not heard back from them since then. More

This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having regret. More

Robert the salesman, did an outstanding job! If I ever buy another vehicle, I will come to see him. He truly cares about customer care and satisfaction. If I ever buy another vehicle, I will come to see him. He truly cares about customer care and satisfaction. More

Rocky was very thoughtful and professional to me. And he has a sense of humor. And he has a sense of humor. More

While this was a needed service, the time it took was too long for an oil change. long for an oil change. More

My salesman, Johnny, was extremely helpful and patient with me throughout the entire process. The dealership had a variety of vehicles and made sure all my needs were met. with me throughout the entire process. The dealership had a variety of vehicles and made sure all my needs were met. More