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Oklahoma City Volkswagen

Oklahoma City, OK

4.5
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,413 reviews

April 26, 2021

Easy and excellent service ,very friendly staff and great customer service that’s what a car dealership should be for their customers, thank you so much for your dealership More

by tru.widener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Tammy Chadwick
Apr 26, 2021 -

Oklahoma City Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 26, 2021

cant contact the service department. Got a "we'll call you back" on the first call, got someone that had to "return my call" the second time, and never got the call back that I was waiting on. The servic More

by MarkinOKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Smith, Tammy Chadwick
Apr 26, 2021 -

Oklahoma City Volkswagen responded

Hello, Thank you for taking the time and giving us a review. At Oklahoma City Volkswagen it is our purpose to provide a superior service and top notch experience.Based on your comments we did meet your expectations nor ours. We have been in process of updating our systems and we need more detail on your experience so we can make sure it does not happen again. Please email us at wecare@okcvw.com with your name and contact information and a member of our team will reach out to you. Again, we apologize for not meeting your expectations and we look forward to hearing from you. Thank you for your continued support. Respectfully Yours, OKC VW Team

April 25, 2021

I had the best experience leasing a Tiguan at OKC Volkswagen! Everyone was so friendly and it was evident that they put emphasis on providing amazing customer service. Rio helped me find the perfect More

by lls13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Threet, Rio Del-Rio
Apr 26, 2021 -

Oklahoma City Volkswagen responded

We are very happy Rio and Joey provided you with such a positive experience during your Volkswagen Tiguan lease! We sincerely value your business and look forward to your next visit. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 21, 2021

Rio did a great job helping me purchase a used Ram 1500 Pickup. He was knowledgeable of the truck, which has not always been my experience. No high pressure and was able to work the deal I desired. Rio was More

by Edward.k.lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Threet, Rio Del-Rio
Apr 21, 2021 -

Oklahoma City Volkswagen responded

Here at Oklahoma City Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Edward, you enjoyed your experience with Rio during your Ram 1500 purchase, and it was a pleasure having you at the dealership. We appreciate your review! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 20, 2021

Great service. Salesman explained every button and detail about the vehicle and answered every question. Very knowledgeable. His manager was great too. Bought an Atlas Crossover More

by mflyingsolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bridwell, Mario Fails, Jordan Noonan, Lance Ramsey
Apr 20, 2021 -

Oklahoma City Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope you'll enjoy your new Atlas. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 20, 2021

No problems, no issues. Thanks for the great customer service! Your willingness to meet the customers needs and provide a quality experience is much appreciated. More

by cmhaase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Apr 20, 2021 -

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 19, 2021

Great customer service. The advisor and tech kept me in the loop on the repairs to my car. I enjoyed the video from the mechanic doing the maintenance. More

by WHOOMAMA40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carly Ishcomer , Brian Smith
Apr 19, 2021 -

Oklahoma City Volkswagen responded

Thank you for choosing Oklahoma City Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 17, 2021

While their customer service has been good. Their body work SUCKS! I would NOT take your VW here to get body work done. After 2 visits to the shop my fender is still messed up. It’s missing bolts and is n More

by ashleynicole
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Smith
May 04, 2021 -

Oklahoma City Volkswagen responded

Thank you for this feedback. While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around. Please contact us to discuss. wecare@okcvw.com

April 15, 2021

Great people that do a Fabulous Job!!!!Thank you for providing free coffee & water while I wait for the completion of my car to be complete from service. And I LOVE that you take the time to wash my car More

by MRP0730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Why can't I select the stars next to employees names??Tammy & Brian
Apr 15, 2021 -

Oklahoma City Volkswagen responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Oklahoma City Volkswagen! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 14, 2021

We absolutely love doing business at OKC VW! They make buying a car fun! Lewis in Sales is the best and Brian in Service always goes above and beyond and it is very much appreciated. More

by Rachel Latimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Thompson, Brian Smith, Lance Ramsey, Lewis Jones
Apr 15, 2021 -

Oklahoma City Volkswagen responded

Thanks for sharing your thoughts about your experience with Lewis and Brian here at Oklahoma City Volkswagen. We appreciate your business and hope to see you again soon! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

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