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Oklahoma City Volkswagen - Service Center
Oklahoma City, OK
884 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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884 Reviews of Oklahoma City Volkswagen - Service Center
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January 19, 2023
No issues with the service department, service staff friendly and knowledgeable. What did you do this year probably. Service manager goes above and beyond. Have no issue recommending the service departm friendly and knowledgeable. What did you do this year probably. Service manager goes above and beyond. Have no issue recommending the service department or parts department for this dealership. More
by nathanielcalvert
Verified CustomerEmployees Worked With
Brian Smith, Stan Halcarz, Lauren Betz
January 11, 2023
Great customer service! Very quick to help and attentive. They were very good with keeping you updated on the status and walked you through everything that was going on duri Very quick to help and attentive. They were very good with keeping you updated on the status and walked you through everything that was going on during the process. Wonderful place and staff. More
by jenndsayles
Employees Worked With
January 11, 2023
Had a pre-purchase inspection which turned up no issues. Upon purchasing the tiguan inspected for me by OKC VW, the vehicle registered a severe oil leak and rear brake rotors needing immediate replacement. Upon purchasing the tiguan inspected for me by OKC VW, the vehicle registered a severe oil leak and rear brake rotors needing immediate replacement. I am not please that a certified vw mechanic missed these items. The repairs to this newly purchased used car totaled 2700 dollars. Very poor service by the technicians here. More
by jaker4ou
Employees Worked With
January 08, 2023
Excellent service department! Brian is honest about work needed and has always been kind. We don’t dread bringing our cars in for service. Brian is honest about work needed and has always been kind. We don’t dread bringing our cars in for service. More
by Lyrissa
Employees Worked With
Brian Smith
January 07, 2023
I dropped my car off on 11/30. I didn’t get my first update until I called 2.5 weeks later. I was told during that update that they were waiting for parts but that it would be read I didn’t get my first update until I called 2.5 weeks later. I was told during that update that they were waiting for parts but that it would be ready the following Tuesday (approx 12/20). I then did not receive any update until I called AGAIN on 1/4. They told me it would be ready by end of day and miraculously it was somehow all the sudden ready that day. I picked my car up without so much as an apology for the time delay (just excuses of it being the holiday season) only for my check engine light to come back on 2 days later. I’m taking my car back AGAIN later today to be looked at again. Bet I don’t get it back till March. Horrible service. Absolutely horrible. More
by brendon994
Employees Worked With
Matt Silvernail
December 23, 2022
We really appreciate Jacob and our technician Caleb? ??. They did a thorough inspection and helped us get the car back to a great place. ??. They did a thorough inspection and helped us get the car back to a great place. More
by 4greenhill
Employees Worked With
December 17, 2022
I am a repeat customer and never have I been a repeat customer at any other dealership. I love my Atlas and loved my Tiguan. Customer Service,Sales and Service Dept are all amazing customer at any other dealership. I love my Atlas and loved my Tiguan. Customer Service,Sales and Service Dept are all amazing More
by angelarenee88
Employees Worked With
Other Employees :
Colton Thompson, Joey Threet, Brian Smith, Jim Blalock, Stan Halcarz, Matt Silvernail, Kevin Lindsay
December 13, 2022
Not sure at this time. I would like to have the process explained to me for the work that was done repair. Also the part did not come in when it was suppose to so I was I would like to have the process explained to me for the work that was done repair. Also the part did not come in when it was suppose to so I was without a car for almost two weeks. More
by terricouch
Employees Worked With
Brian Smith
December 09, 2022
Friendly & knowledgeable staff that keep customers informed throughout the process. I can count on this team to take care of my vehicle needs. informed throughout the process. I can count on this team to take care of my vehicle needs. More
by collinsm
Employees Worked With
Brian Smith, Matt Silvernail
