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Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
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Jacob Ranjel

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
226 Reviews
4.8

226 Reviews

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226 Reviews of Jacob Ranjel

April 17, 2024

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Employee Rating

Jacob was friendly and professional he kept us posted on all things being serviced I highly recommend More

by aray0212
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Recommend Dealer
Yes
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Apr 18, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know Jacob was able to keep you updated throughout your service visit at Oklahoma City Volkswagen. Thanks for the recommendation and high rating! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 16, 2024

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Employee Rating

Jacob was very helpful and they handled everything amazing in the service department. When I went to pick up my vehicle they were very nice. More

by stieyah49
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

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Apr 17, 2024

Oklahoma City Volkswagen responded

Hi S Tieyah! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 16, 2024

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Not pleased with the service dept. Service was horrible. Had my car for a week no loaner available no rental available. They never found the problem and my husband drove up there to sh More

by reika304
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Recommend Dealer
No
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Apr 17, 2024

Oklahoma City Volkswagen responded

We're sorry to hear about your experience. We understand how frustrating this must be, especially with no loaner or rental, as you brought us a non-Volkswagen that was not in for warranty work. We are sad to see the 1-star review, as our team provided you with the repair at a minimal to zero cost to compensate for the wait time. We apologize for your wait time for repair but do not understand your complaint as our team went the extra mile for you during this service process on the van. Please get in touch with our management team if you'd like to participate in constructive conversation. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please get in touch with our Customer Service Support Teamm at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

April 16, 2024

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Comfortable environment to wait and Jacob was friendly and communicated well. Will definitely be back from my next car service More

by momlauren40
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Recommend Dealer
Yes
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Apr 17, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you found our environment comfortable and appreciated Jacob's communication at Oklahoma City Volkswagen. We look forward to seeing you for your next service visit! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 12, 2024

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My service was completed quickly, and they were very detailed and clear when explaining any issues with my vehicle. The best dealerships in the state in my opinion! More

by Isiahfranks26
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

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Apr 15, 2024

Oklahoma City Volkswagen responded

Isiah, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you found our service at Oklahoma City Volkswagen quick and detailed. Thanks for considering us one of the best dealerships in the state! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 10, 2024

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Employee Rating

As always Jacob and Brian are great. Great customer service. They got a lot done very quickly and efficiently. More

by kaarthik_iyer
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

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Apr 11, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know that our team at Oklahoma City Volkswagen was able to provide you with efficient and top-notch service. Thanks for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 30, 2024

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Employee Rating

Jacob Was Excellent! He told me some other things I needed during my oil change! He was courteous, Kind, respectful, and listened to everything I said. Thank you Volkswag More

by abrookings54
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Maritt, Kenneth Dusang

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Apr 01, 2024

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 28, 2024

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Employee Rating

Rocky was fantastic to work. He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appr More

by 120lasest
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Helpful
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Mar 28, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad Rocky provided you with a fantastic service experience at Oklahoma City Volkswagen. We appreciate your feedback and look forward to assisting you in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 24, 2024

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Employee Rating

Outstanding would have been 5 stars. But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Exce More

by boxermok
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

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Mar 27, 2024

Oklahoma City Volkswagen responded

Thank you for the review! We appreciate your patience and understanding throughout this process and look forward to resolving the situation soon. Please don't hesitate to reach out if we can be of assistance in the meantime! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 23, 2024

Dealership Rating
Employee Rating

Always a great experience anytime I've had to have my car serviced. Communication is always superb More

by travis_french
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Helpful
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Mar 25, 2024

Oklahoma City Volkswagen responded

Travis, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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