Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
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Jacob Ranjel

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
265 Reviews
4.8

265 Reviews

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265 Reviews of Jacob Ranjel

September 03, 2024

Dealership Rating
Employee Rating

It is always an awesome experience at Oklahoma City Volkswagon. Thank you Brian and Jacob! More

by LS1983
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Sep 03, 2024

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear you had an awesome experience at Oklahoma City Volkswagen. Brian and Jacob will be delighted to know they made a positive impact. Thank you for choosing your original Volkswagen dealers in OKC. We look forward to serving you again in the future! Servicing You and Nothing Else! Your team at OKCVW

August 27, 2024

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Rocky is always super friendly and helpful. He always welcomes me by my name. Makes me feel confident in doing service with you. More

by jgodwin
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you so much for the great review! We’re thrilled to hear that Rocky’s friendliness and personal touch have made your service experiences with us positive. It's our goal to make every visit as smooth and reassuring as possible. We look forward to seeing you again and appreciate your continued trust in Oklahoma City Volkswagen, your original and local Volkswagen dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkswagen Service team of Oklahoma City!

August 27, 2024

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The dealer was kind and professional. Every person I spoke with gave me solid information. The environment was clean and the amenities of coffee, good music and reading material was exce More

by kidcohen
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Recommend Dealer
Yes
Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with us. It’s fantastic to know that our team provided you with solid information and that you enjoyed our clean environment and amenities. We’re committed to keeping your Jetta in top shape and are glad you’re confident in our abilities to do so. We look forward to serving you again and ensuring your vehicle stays in excellent condition for years to come! Thank you for choosing your original Volkswagen Dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkwagen Service Team!

August 27, 2024

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Service staff are customer oriented. They try to give you adequate information and realistic timelines. No woofin' - just solid information.. More

by WAYNE.CRANEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you for the great review! We're thrilled to hear that our service staff met your expectations with their customer-oriented approach and clear communication! We appreciative you choosing the original Volkswagen dealer of OKC! We look forward to your continued support! Servicing You and Nothing Else! Your team at OKC VW

August 27, 2024

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On time and performed all requests. Explained the things that needed to be addressed at this time. More

by rayeosborn
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Recommend Dealer
Yes
Aug 28, 2024

Oklahoma City Volkswagen responded

Thank you for choosing the original Volkswagen dealership of OKC! We’re thrilled to hear that we were able to accommodate your last-minute oil change and complete it promptly. It’s great to know that our team was able to perform all your requests on time and provide clear explanations for any additional needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team.

August 23, 2024

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Jacob was extremely helpful and the dealership was able to get me in for an emergency service visit. I was on travel for business and within 2 days they had the new part installed and had me back on the ro More

by Mike T
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Jacob was able to assist you swiftly and effectively during your emergency service visit. It’s wonderful to know that his efforts helped make a stressful situation more manageable and that you were back on the road quickly. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. Safe travels, and we hope to assist you again in the future if needed! Servicing You and Nothing Else! Your team at OKCVW!

August 15, 2024

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Very informative and helpful employee. He is ver my knowledgeable and great at explaining what has happened with your vehicle. You can tell that he takes pride in his work. More

by Kortlahn
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

Aug 15, 2024

Oklahoma City Volkswagen responded

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our employee was able to provide you with clear and helpful explanations about your vehicle. It’s wonderful to know that their knowledge and dedication stood out to you. We take pride in our work and always aim to offer exceptional service, so your feedback is greatly appreciated. If you need any further assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your team at OKCVW

August 13, 2024

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Employee Rating

There were some technical challenges but we had a service car available- thank you, Jacob! More

by ajjordanov
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Rocky Padilla

Aug 13, 2024

Oklahoma City Volkswagen responded

Thank you for your understanding and for recognizing Jacob’s efforts. We’re glad to hear that despite the technical challenges, our service car made your experience more convenient. Thank you for choosing your original local VW dealer. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and look forward to serving you again. Servicing you and Nothing Else! Your team at OKCVW

August 12, 2024

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Always have a great experience when using OKC VW for service. Highly recommend to anyone. More

by Kbrimokc
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2024

Oklahoma City Volkswagen responded

Thank you for your continued trust in OKC VW! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

August 12, 2024

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Employee Rating

Where do I even begin? Everything was wrong from the start, beginning with ordering the part from Chaz. Ended with them "fixing" the issue by 'giving' me the key fob I didn More

by ajacobyis
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Brian Smith, Rocky Padilla, Richard Smith , Chaz, zero stars

Aug 13, 2024

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding this experience. Chaz and our service advisor tried to communicate that your car was not originally equipped with a remote start. As such, purchasing a new key with a remote start button would not enable the remote start functionality in your vehicle. We understand how frustrating this situation must have been and apologize for any misunderstanding. Please know that we did not charge you for the key programming to help alleviate any inconvenience. Your satisfaction is very important to us, and we appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out directly. Servicing You and Nothing Else! Your Service team at OKC VW

Aug 13, 2024

ajacobyis responded

I'm not sure how taking my order, losing my order, accusing me of picking up my order and trying to get another one for free before admitting he never actually ordered the part, *actually* placing the order, calling with updates on the order, scheduling the installation, adding "remote start" to the reciept invoice, installing the new key while we waited for 3 hours was an attempt from Chaz and the team to communicate that remote start couldn't be completed. Talk about a miscommunication. It wasn't until the wrong thing was already installed that someone called and told me what I wanted wasn't possible. You didn't charge for the key I didn't want while making the original extra key I already had obsolete. That isn't exactly customer service.

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