Oklahoma City Volkswagen - Service Center

Oklahoma City Volkswagen responded

Thank you for your recent visit to our Oklahoma City Volkswagen Service Department in your Volkswagen Beetle! We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and I want you and our customers to be assured of any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. This transparency starts immediately during check-in. These inspection reports help us provide any required service recommendations and maintenance items upfront with videos. These reports and videos present zero disconnect from the customer's automobile to provide consumer confidence with approving requests. We have attained all service documentation on your Volkswagen Beetle service history with us. Your inspection reports give a red-level severity in restoring your Beetle's running condition. Our OKC VW team gave you a significant discount to help with the costly repairs. . Our Service department has recommended multiple required repairs for your VW, and the essential repairs were denied to clear your check engine light. Our Oklahoma City Volkswagen dealership provides financing options for more expensive repairs! We attained documentation stating your request to leave the after-market radio, which was supplied by you and did not fit the beetle! Our OKC VW team was 100% transparent with you! If you wish to discuss your concerns further, don't hesitate to contact us. We are happy to engage in constructive conversation. If not, we respectfully ask that you refrain from making disrespectful false allegations online. Sincerely, Oklahoma City Volkswagen

lovemymurano0 responded

I took the repairs they recommended. I did not deny any recommendations. I told Jacob repeatedly to keep the car and check what was wrong with it. He told me the major issues were taken care of. I have to trust you people that it's running and there are no major issues because I don't know. The check engine light is still on and I don't know what major repairs I refused. The only thing I was told was I need a new headlight assembly and there are some hoses that need replaced, but those were not priority. He never told me anything about a red-level security or that it was in bad shape. The people I bought it from said it had everything replaced 3 years ago. I asked to have it looked over thoroughly and if there were issues, I wanted them fixed.

Oklahoma City Volkswagen responded

Thank you for your recent visit to OKC VW's service department! At Oklahoma City Volkswagen, we take great pride in our award-winning customer service. We always strive to ensure that our customers have the best possible experience and receive the care they deserve. We send our apologize for not meeting your expectations promptly! We pulled all communication records from your visit and provided a significant discount to you, due to the wait! Volkswagen parts are currently taking longer, as each model requires specific equipment.. The required automobile parts for your repair took longer than expected to arrive to complete the necessary repairs! We Thank you for understanding and appreciate your patience while your Volkswagen was ready for pickup! We regret that you were dissatisfied with your experience and hope to earn your 5-star mark! If you wish to discuss your concerns further, don't hesitate to contact us. We are happy to engage in constructive conversation. If not, we respectfully ask that you refrain from making disrespectful false allegations online. Sincerely, Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hello - We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! Our OKC VW Service team appreciates your feedback. Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales & Service Teams! Your Advisor Brian and the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Service Team! Matthew, Bryan, and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen