Olathe Dodge Chrysler Jeep RAM

Express oil change took 3 hours. Tried to contact the service writer by text as I was told would work. Never got a reply. Everyone in the waiting area was disappointed in the service Tried to contact the service writer by text as I was told would work. Never got a reply. Everyone in the waiting area was disappointed in the service. Don’t think I will ever go back. More

Everyone was awesome, answered questions very kindly. Enjoying the Jeep compass very much. Thank you to all who helped me! Enjoying the Jeep compass very much. Thank you to all who helped me! More

Prompt. Courteous. Professional. competent Good Service. Fixed the issue in a timely manner. Quick response Courteous. Professional. competent Good Service. Fixed the issue in a timely manner. Quick response More

We've tried to use this service center multiple times. Feedback goes unheeded. The service here is beyond terrible. Unrealistic expectation setting, no communication, work improperly done, no ownership no Feedback goes unheeded. The service here is beyond terrible. Unrealistic expectation setting, no communication, work improperly done, no ownership no accountability. WE WON'T....READ THIS - WON'T EVER BE BACK. I've purchased 5 vehicles from this location and only would again out of pure necessity. More

I took my car in because it was making a squeaking/grinding noise. Two days after the shop having it to look at I was told that they couldn’t hear the noise I was talking about and that mult squeaking/grinding noise. Two days after the shop having it to look at I was told that they couldn’t hear the noise I was talking about and that multiple drove it and couldn’t hear anything. I was also told that the car was lifted in the air and they still couldn’t see anything. When I got my car it was still making the noise, my car either wasn’t driven and looked at or the techs just didn’t want to do mess with it. Either way I won’t be returning to olathe Dodge anytime soon to get my car fixed More

During oil change, suggested I needed wiper blades. Come on guys, I just changed them 8 weeks ago! Secondly, dinging me for $7.50 on $87 total bill is not 3%!! I cannot do business with an organization Come on guys, I just changed them 8 weeks ago! Secondly, dinging me for $7.50 on $87 total bill is not 3%!! I cannot do business with an organization that does business in this manner and neither should anyone else!!! More

They did great. Love my free oil change. I would not have done this survey if I knew I would be forced to write 15 words Love my free oil change. I would not have done this survey if I knew I would be forced to write 15 words More

3.5 hours for an oil change and no communication. Terrible dealership. Will be turning in our Jeep when the lease is over and finding a different company Terrible dealership. Will be turning in our Jeep when the lease is over and finding a different company More

Not happy. After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never de After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never delivered. Then a new advisor was assigned and instead of fulfilling the commitment noted in the computer system and multiple text messages, they backtracked and did little to nothing. Bottom line is that I took my truck in to simply get brake pads and rotors replaced. It wasn’t making any noises prior to the initial replacement and then when I left the dealership it was making squeeling noises when feathering the brakes. Service department claims no fault in the fact that a noise started only after they serviced my vehicle and then tried to stick me with a $1400 upsell into new calipers, cables & a brake fluid flush. I’m guessing they damaged the caliper when doing the work and didn’t take accountability for it. They have lost my patronage as a result of this. More

i not happen this go round i went get oil change some days later alot oil leaking out so i came back they said lost 2 quarts happy they put it back cause it was there fault then ask take some air out to days later alot oil leaking out so i came back they said lost 2 quarts happy they put it back cause it was there fault then ask take some air out to much in my tire they said they did it i look and they didnt do anything so i went back for them fix the problem i never had this experience tell now im shock this go round on top that took them for ever come my car too assist me More