Olathe Dodge Chrysler Jeep RAM

Excellent customer service. Brian was very helpful and listened to our concerns. We waited for the service to be completed and it was done quickly. Excellent place to do business and we highly recommend listened to our concerns. We waited for the service to be completed and it was done quickly. Excellent place to do business and we highly recommend them. More

Claudia was great to deal with and made the whole process easy. We were able to get the trade in together and all of the paperwork done in just a couple of hours! easy. We were able to get the trade in together and all of the paperwork done in just a couple of hours! More

Excellent customer service, not overbearing, actually listen to the customer!! I’ll buy again from here listen to the customer!! I’ll buy again from here More

Before writing this review, I tried to give the Service Manager, Jacob Todd an opportunity to correct the issue. I called twice and left a voicemail for him each time, but he never bothered to call back. Manager, Jacob Todd an opportunity to correct the issue. I called twice and left a voicemail for him each time, but he never bothered to call back. I called the main # to make sure he was in on the days I was calling and each time I was told he was. So beware, when he responds to these reviews and says to contact him, it's obviously just for show. He couldn't care less. My car was at Olathe Dodge 3 times in less than a month. It initially went in for an oil change and recall. It took 4 hours for the oil change and recall. I waited for the service and it was like they completely forgot about me. Even though they told me an appointment wasn't necessary and that it would only take a couple of hours. I also asked if they could check my tires because they were making a weird noise. I was told my tires were "fine." The next day, I was driving and seeing people point at my tires to alert me that something was wrong. I pulled over and wires were literally hanging out of my tires!!! This is after they told me my tires were fine and tried to sell me brakes and rotors to correct the noise. I then had to go back for warranty work. They had my car almost a week and never called or updated me on status. Each time I called, they told me they would have my service advisor give me a call, but he never did. Finally, I left a message advising I needed my vehicle back and was contacted only to be told they have to order the parts and it would take 3-5 days to receive and they would call me once they came in. 2 weeks passed and no one called me! I called for status and was told the parts would be in the following week. I called my warranty company to ask if I could take my vehicle somewhere else due to the delays and service issues. My warranty company told me they hadn't even contacted them for approval! My car had another issue while "waiting for the parts" and this shop was the closest to the breakdown location, so unfortunately it had to be towed here again. I told them I had severe concerns due to all the issues I had previously. My service advisor assured me those things wouldn't happen again and he would be the point of contact. He lied. My car sat for almost a week with no follow up unless I called. Finally, I told him I was coming to get my car and he claimed it was being looked at "right now." I told him I was coming to get it because it had been there for a week and if they were backed up or put warranty work to the back burner, he should have been honest and I could have taken it to another shop. There are tons of other Chrysler Dealers in the area. I would not waste time or money at this one, even if it's the closest one to you. They can't claim they are short staffed because there are always tons of guys just hanging out, talking and joking around. They do not care about service. While I was waiting for my vehicle, another gentleman who was waiting for his car said they couldn't figure out what was wrong with his truck after having it for over a week. He said he always believed in taking his car to the dealer for service, but is baffled they couldn't diagnose a vehicle they manufacture. This place is a joke. If you want to waste time and money, go here. If you don't, I suggest you find another location. I would never purchase another Chrysler product! More

Can't say enough about how good olathe dodge is. Mike Powers is the best. no pressure. knew what I wanted and made it happen Powers is the best. no pressure. knew what I wanted and made it happen More

This experience was great and Liz was awesome to work with, I'll talk to her about my next new car with, I'll talk to her about my next new car More

Karl helped me through the buying process and made it incredibly easy. He knew the truck I was after and had it ready to go for me when I showed up. He also communicated with me throughout the entirety o incredibly easy. He knew the truck I was after and had it ready to go for me when I showed up. He also communicated with me throughout the entirety of the buying process and filled me in on what needed done to go to the next step. More

Very fast, thorough, friendly service. They were able to get me in without an appointment and were very courteous! I definitely would recommend and will be returning. get me in without an appointment and were very courteous! I definitely would recommend and will be returning. More

Sid completely turned the car-buying experience on its head. He never actually "sold" us the 21019 Dodge Ram 1500 Bighorn. He merely educated us on the vehicle of interest and allowed it to sell itself. head. He never actually "sold" us the 21019 Dodge Ram 1500 Bighorn. He merely educated us on the vehicle of interest and allowed it to sell itself. Sid was the MAN and I can't we can't say enough good things about him. More

I am thankful there was no pressure applied by the sales staff or dealership. They helpful in all respects. Mike was also helpful two days after the sale when addressing a problem I had. Jay was patient wit staff or dealership. They helpful in all respects. Mike was also helpful two days after the sale when addressing a problem I had. Jay was patient with me also. More