Olathe Dodge Chrysler Jeep RAM

Pretty quick and easy. I have a chip in my windshield, and Jared let me know his glass guy wasn't onsite at the time. But he said I can call back and workout a time to get I have a chip in my windshield, and Jared let me know his glass guy wasn't onsite at the time. But he said I can call back and workout a time to get it repaired. More

Drew was the best I hope you give him a raise Everybody was very nice as usual. Thank you was very nice as usual. Thank you More

I purchased my Jeep from here a couple years ago. It has been a very reliable vehicle! After almost 5 years with her this is the first year I’ve had to actually put $$$$ in to her. Elizabeth was my a It has been a very reliable vehicle! After almost 5 years with her this is the first year I’ve had to actually put $$$$ in to her. Elizabeth was my advisor and she did a wonderful job communicating and not just being an advisor, but a friend. Jason was the tech on my Jeep. He gave me an experience I have never had at other repair shops closer to home. He taught me some new things about my Jeep and truly put in the effort to take care of her. I’m grateful for his knowledge and time he took to figure it out. This became a shop I’m happy driving the distance to, to feel comfortable knowing she will taken care of. More

I purchased this truck from Olathe Dodge Chrysler Jeep Ram in 2023. This is the third truck I have purchased from this dealership. During the purchase, the truck I ordered was delivered without the 120V i Ram in 2023. This is the third truck I have purchased from this dealership. During the purchase, the truck I ordered was delivered without the 120V inverter/plug that I had paid for. The sales manager at the time repeatedly called asking me to bring in my $72,000 check even though the truck was incomplete and the parts were still two weeks out. I was eventually persuaded to accept three free oil changes in exchange for not having the inverter installed. The manager handwrote this agreement directly on the contract. Shortly afterward, that manager left the dealership. On my recent visit for what should have been one of those oil changes, the service manager presented me with a bill and argued that there was nothing in their system reflecting the agreement. I explained the situation and was told to go talk to sales. The sales manager initially stated they could not honor the agreement because the truck was purchased in 2023 and they had no way to verify how many oil changes had already been used. I advised him to look and my maintenance records. Poor record keeping is not the customer’s responsibility. Eventually the sales manager agreed to cover the oil change and instructed me to tell the service manager to contact him. When I returned to the service department, I was telling the manager to call sales when he abruptly slid a revised bill across the counter, slammed my key fob on the desk, and stated, “I’ll just bill the sales account.” At no point was there any professionalism, apology, or attempt to make the situation right. I have purchased three trucks from this dealership, and this experience made it very clear that customer agreements only seem to matter while the sale is being made. The issue was eventually handled, but only after unnecessary arguing and poor treatment from management. I expect far better communication, professionalism, and record keeping from a dealership representing the Dodge/Ram brand. While sitting in the lobby waiting for my service to be completed, I was seriously considering ordering another new truck from this dealership. After the way this situation was handled by management and service staff, that is no longer something I would consider. The disappointing part is this entire situation could have been resolved professionally in a matter of minutes. More

Madison was wonderful to work with. She listened to what we were looking for. Was extremely responsive whenever I sent her a text. She also did a great job of answering all of our quest She listened to what we were looking for. Was extremely responsive whenever I sent her a text. She also did a great job of answering all of our questions. Jose the finance gentleman was great too. More

Kendrick was very good. He always explains what's going on. He is not pushy and does a great job He always explains what's going on. He is not pushy and does a great job More

I appreciated the precise advice and smooth handling of the matter. The work time was also short. the matter. The work time was also short. More

I am a return buyer, the the entire process was painless, fast and friendly, great customer service. They had exactly what I wanted on the lot. fast and friendly, great customer service. They had exactly what I wanted on the lot. More

Service department very good Sales department bad wouldn't buy another auto from there Good service department wouldn't buy another auto from there Good service department More