Olathe Dodge Chrysler Jeep RAM | Page 503

Great Experience We had been looking at wranglers off and on for a month. RJ was super easy to work with, listened to what we were looking for in combination of featu We had been looking at wranglers off and on for a month. RJ was super easy to work with, listened to what we were looking for in combination of features and models never applied any pressure. He did some homework and presented us with some very easy choices between what was in stock or soon to be. We showed up Saturday at 6pm and had the best car buying experience we have ever had. More

Kinda depends on the day. Be aware, be very aware. My husband owned (and my son now drives) a 2005 Dodge Grand Caravan and I have a 2009 Dodge Challenger. We have always brought the cars to the expres My husband owned (and my son now drives) a 2005 Dodge Grand Caravan and I have a 2009 Dodge Challenger. We have always brought the cars to the express service for oil change, though I don't think we're likely to continue that. Before the van was handed down, my son was driving his grandmothers old Chevy Lumina which we would also bring there. They do this great thing where they sell you 4 oil changes up front payment, just use until you're out of them You sign, but you have ZERO time to read and are not told that they are not transferable. The lumina was totaled when my son was rear-ended and they refused to switch the oil changes to one of the other vehicles (yes, they alienated me for $50). I didn't even want a refund, just wanted to get to use what I paid for since the car is question was gone through no fault of ours. In addition, twice while getting the oil for the Challenger changed, there has been blatantly false information on the inspection sheet. Once they said my spare had adequate tread and pressure, I don't have a spare. This last time, they told me all my tire tread depths were at half. Umm, no, I had, one week before, been forced to replace a tire that was punctured and not fixable. The tread on that tire could not have been at half. Once one piece of information on that sheet is a lie, I picture the tech sitting in the breakroom filling it out. Not everyone who comes there for an oil change is an idiot. As for the normal service department, I have had my Challenger in there twice for recall work for the airbag inflators; first the driver's side then the passenger's. On the driver's side, after I got my notice in the mail, I called to make and appointment and got a call back that they didn't have the parts. No problem, we rescheduled. The next appointment time came and I dropped my car off, told the service advisor why I was there and 10 minutes after I left got a call that they didn't have the parts. I had taken the day off to be there. So it took another month for the parts to come in and no one called me (despite a promise to) and I found out simply because I called again. Then when I asked for a loaner because I would need to go to work, they acted like I was putting them out. When I got the notice for the passenger side, I called to make my appointment and I asked, are the parts available. I kid you not, the woman told me, those notices don't go out until we have parts. Oh, really? No. So, I was going out of town and dropped my car off on a Tuesday, told them I'd pick it up on Saturday, so they had time. When I got there on Saturday they couldn't find my paperwork and I knew the service had been completed based on an email I got on Friday. When they finally found it and the porter brought my car up, as I walked to get into it, the hood wan't completely closed. Umm...why? We recently bought my husband a new vehicle after my son's car was totaled and though we looked at a Dodge, we did not buy one. The lack of vehicle knowledge of the salesperson we encountered here in Olathe and the complete lack of anyone even offering to help us in Overland Park drove us to another brand. I love my challenger, but I am not loving Dodge. More

GETER DONE!!!!! I went in to look for a new truck and found this one with the sales persons help. they went out of there way to assist me on this. love my truck...... I went in to look for a new truck and found this one with the sales persons help. they went out of there way to assist me on this. love my truck...... More

Dodge Ram truck Our son in law bought his truck here after shopping around and found the best deal here. Honored the lower price listed online while looking for the b Our son in law bought his truck here after shopping around and found the best deal here. Honored the lower price listed online while looking for the best truck to fit his budget More

"They always go the extra mile!" This is the second new vehicle we have purchased from Olathe Dodge in the last two and half years they make buying a vehicle hassle free. We could n This is the second new vehicle we have purchased from Olathe Dodge in the last two and half years they make buying a vehicle hassle free. We could not have asked for better service. Thank You, Liz, Nathan and Dan More

Easy to work with. Great follow up. I started with very specific things I was looking for in a jeep.; Color, trim level, accessories, tow package and so on... I first went to the Jee I started with very specific things I was looking for in a jeep.; Color, trim level, accessories, tow package and so on... I first went to the Jeep dealer I have been doing service business with for many years. They had a Jeep in inventory that was kind of close to what I wanted but not exact. They were very nice but we could not come to an agreement on price. By searching online, I found Olathe Jeep also had a Jeep that was close to what I wanted so I decided to give them a chance. Simply stated, Olathe Jeep won me over. The entire team was easy to work with. The price negotiation was simple and straight forward. More

Dodge Ram Ryan was very easy to deal with. He understood my concerns about the purchase and guided me to the vehicle I drove home in. He was upfront and honest Ryan was very easy to deal with. He understood my concerns about the purchase and guided me to the vehicle I drove home in. He was upfront and honest about the process and I give him a top rating. I would recommend anyone to contact Ryan for a vehicle purchase. More

Multiple mistakes I went to this dealership to have my Jeep repaired after an accident in which I was not at fault. When I went to pick my jeep up, I first noticed ther I went to this dealership to have my Jeep repaired after an accident in which I was not at fault. When I went to pick my jeep up, I first noticed there was paint on the interior leather which had to be removed with special chemicals by one of the techs. As I was waiting for this to be completed, I noticed the rear taillight had not been replaced and was still scuffed from the accident although the work order stated it had been replaced. When I asked about this, after much confusion, they informed me they had forgotten to order that part. They said they would call when it came in and replace it right away. When I got home, my husband also noticed they had cracked the plastic frame of one of the windows and there was also a paint run and missing paint on the rear bumper. We called about these issues in addition to the taillight that was not replaced and were told it would all be fixed when the parts came in. We took the jeep back a 2nd time for these repairs to be made and were issued a rental truck. The rental employee kept mentioning entering in our claim number from the accident to cover the rental. i spoke up several times stating that this rental was required due to the shop's mistake - therefore should not be filed with insurance. They once again seemed confused but stated they would sort it out with their boss in the morning. The next morning I received a call from insurance wanting to know why another claim for a rental had been filed when I had already returned the original rental (the first time they stated the original work was completed). I explained the whole situation to them and they agreed, the shop should cover the cost of the 2nd rental. Later in the afternoon, my husband picked up the jeep, looked over the damage that had been done by the shop during repairs, but overlooked the taillight (the original reason for returning the jeep). When he returned home and walked behind the vehicle, he noticed the original damaged taillight was still on the jeep. He called to discuss the concern with Corbin Hofstetter who stated it had been replaced and would need to see the vehicle (us driving here a 3rd time!). My husband explained that we live 30 minutes away and requested that the part be mailed to us or a refund be issued for the work that hadn't been done. Corbin then put him on hold to speak to the tech and informed us the new taillight was in the back of the jeep - uninstalled. My husband decided at this point to install the new taillight himself. All in all, we spent a total of 4.5 hours driving to and from this dealership and still ended up with the original problem unresolved. We still can't figure out why the tech would've just tossed the new taillight into the back of the jeep without installing it. More

Excellent sales person Salesmen was very informative of the car and did a great job with working with our needs. I would recommend Olathe Dodge Dealership to all. Salesmen was very informative of the car and did a great job with working with our needs. I would recommend Olathe Dodge Dealership to all. More

They really take care of the customer! We never felt any pressure to buy. We really felt like they were there to help us. Mike was real nice and the whole process was relaxing and not stre We never felt any pressure to buy. We really felt like they were there to help us. Mike was real nice and the whole process was relaxing and not stressful. We left with a car that my wife is very happy with and they gave us a great deal on our trade in. More