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Olathe Dodge Chrysler Jeep RAM

Olathe, KS

Overview
Employees
Reviews
4.1
6,104 Reviews
Here at Olathe Dodge Chrysler Jeep Ram, our service and reputation defines who we are as a dealership. Our goal is to reach our community and be able to offer quality service for everyone. With more than 1,000 vehicles on 17 acres, we have the largest inventory in Kansas. Our Express Lane offers appointment free oil changes. We have the Midwest’s largest service center to take care of any problem, big or small. We have a staff of friendly individuals dedicated to customer satisfaction. We look forward to working with and respecting YOU, the customer! We are located at 15500 W 117th St, Olathe, KS 66062.
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15500 W 117th Street

Olathe, KS

66062

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Showing 6,104 reviews

January 24, 2024

Brake job delayed from 1 day to 3 days due to someone bringing or ordering the wrong parts. Inconsistent communication about costs and pickup time. Work appears good but service quality needs improvement More

by mparrott03
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
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Jan 25, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the delay and communication issues you experienced during your brake job. We strive for efficiency and clear, consistent updates so it's disappointing we didn't meet those expectations this time around. Your feedback is appreciated as it helps us improve our service quality moving forward. If there are any other concerns or if you'd like to discuss further, please don't hesitate to reach out directly at Tony Acock - Service Manager - 9137803700

January 24, 2024

I felt comfortable and I had a good time checking out cars. There was a lot to choose from and I'm very happy with my experience. More

by jamesrharkin
Recommend Dealer
Yes
Employees Worked With
Daryl Posey, Daryl Posey
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Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi James! We're delighted to know that you had a comfortable and enjoyable experience at Olathe Dodge Chrysler Jeep Ram. We hope you love your car!

January 24, 2024

I felt like Rainer disregarded my details when dropping the car off then it sat for almost a week before it got acknowledged. I had to explain everything completely over to the technician so he understood More

by stephgaile14
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
Report | Print
Jan 25, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to learn about your initial experience but glad to know Avery was able to turn things around. We aim for clear communication and efficient service from start to finish, so it's disappointing that wasn't the case here. Your feedback is valuable as we strive for improvement - please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Tony Acock - Service Manager - 9137803700

January 24, 2024

quick and easy kassidy was quick to get us in and out. oil change took longer than expected but overall great visit More

by crystal
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
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Jan 25, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know your visit was quick and easy, despite the oil change taking a bit longer than expected. Thanks for choosing Olathe Dodge Chrysler Jeep Ram!

January 24, 2024

Stan was wonderful and he did a wonderful job taking care of my needs. On the other hand the technician who worked on my vehicle changed my oil. But did not rotate my tires per requested. The technician even More

by garrett.e.blackwell
Recommend Dealer
No
Employees Worked With
Stan Wilhite, Stan Wilhite
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Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Garrett, I'm glad to know Stan provided wonderful service but sorry to learn about the issue with your tire rotation. This is not the level of attention we aim for and it's clear there was a miscommunication here. We'd like an opportunity to correct this situation - please reach out at your earliest convenience so we can make things right. Thank you, Tony Acock - Service Manager - 9137803700

January 24, 2024

Great Always provide great service in a timely, polite, and professional manner. Always have a good experience. More

by Calbers
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
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Jan 25, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you've had consistently great experiences with us here at Olathe Dodge Chrysler Jeep Ram! We appreciate your kind words and look forward to serving you again next time!

January 23, 2024

Amazing service Great service and very friendly staff Great service and very friendly staff and they know Jeeps More

by jessevenzor
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor, Jesse Venzor
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Jan 23, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Jesse! We're glad to know that you found our service amazing and the staff friendly at Olathe Dodge Chrysler Jeep Ram. We pride ourselves on being knowledgeable about Jeeps! Thanks for your review!

January 23, 2024

In the end it seems to have been fixed. We'll see. Your stupid texting solution is pathetic which leads to terrible communication. I received no status reports and then learned late afterno More

by msewalson
Recommend Dealer
No
Employees Worked With
Joshua Scudder, Joshua Scudder
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Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience that occurred throughout your experience. Your feedback is appreciated and will be utilized to help us improve our communication moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

January 23, 2024

They were nice and efficient with the work they provided. My oil change was fine. More

by da200234
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Report | Print
Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi! Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our service. Customer satisfaction is our top priority, and we're glad to know that your oil change went smoothly at Olathe Dodge Chrysler Jeep Ram!

January 20, 2024

Very polite and quick service. Got me right in without appt and gladly helped with additional questions More

by rmeyer5369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
Report | Print
Jan 22, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram. We always aim for efficient and friendly service! Thanks for the review!

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