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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,355 Reviews

2,355 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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September 21, 2023

I am satisfied with this service. I will return for sure. Thanks, William, for communicating with me through writing that helps me to understand. More

by RELLINGER
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Jackson Blaze, William Nicholson
Sep 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're glad to know you had a positive service experience with William at Olathe Dodge Chrysler Jeep Ram. We appreciate your support and see you again! Have a great ride!

September 21, 2023

I’ve been dealing with Olathe Dodge service since 2006. Have always been well taken care of. More

by Terry W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Shawn King
Sep 22, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Terry! Thank you for your continued loyalty and trust in Olathe Dodge Chrysler Jeep Ram service since 2006. We're delighted to hear that you've consistently had positive experiences with our team over the years. Safe travels!

September 20, 2023

The place appeared to over book customers coming for appointments. It took 2.5 hrs to get a by appointment scheduled oil change and tire rotation. That’s too long. The whole point of making an appt is t More

by benroberts214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Caudill
Sep 21, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to read about your recent experience. We understand that everyone's time is valuable and we aim for efficient service, especially when appointments are scheduled in advance. Your feedback regarding communication during delays is noted as well - it's important to keep our customers informed. Please reach out so we can discuss this further and work on making things right for you. Thank you, Jacob Todd - Service Manager - 9137803700

September 19, 2023

My Cherokee needed an oil change and Shawn was very friendly and got the job done. More

by hotdogz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Sep 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're pleased that Shawn provided you with a great oil change during your visit. We'll see you next time at Olathe Dodge Chrysler Jeep Ram! Safe travels!

September 19, 2023

The staff is always very friendly and answers all my questions. I will always bring my Jeep to this dealership!! More

by aspear99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Sep 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to know you've had positive experiences with our team at Olathe Dodge Chrysler Jeep Ram! We look forward to continuing to serve all your Jeep's needs. Thanks for the review and see you next time!

September 19, 2023

I really like this shop but takes a long time. Things are getting better I feel like things are getting faster. More

by Nichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings, Shawn King
Sep 21, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Nichelle, we're glad to know you like our shop and appreciate your patience as we work on improving our service speed. Your feedback is valuable in helping us get better! If there's anything else you'd like to share or discuss, feel free to reach out. Thank you, Jacob Todd - Service Manager - 9137803700

September 19, 2023

Friendly staff and great atmosphere. Unfortunately, this is the third time we have brought our Grand Wagoneer in for the same software issues that have been "fixed" but never are. More

by katiecramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caudill
Sep 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Katie, we appreciate your feedback about our friendly staff and atmosphere at Olathe Dodge Chrysler Jeep Ram. We're sorry to learn of the recurring software issues with your Grand Wagoneer - please reach out so we can work on a resolution together.

September 19, 2023

Best dealership in kc area. Drive past 3 other dodge dealers to get my work done here. More

by bgon89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Sep 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

September 19, 2023

Quick and polite. Will return for more services. Was able to get right in. Thank you More

by kmorgs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Nicholson
Sep 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your support and look forward to seeing you again! Safe travels! - The Olathe Dodge Chrysler Jeep Ram Team

September 19, 2023

Brought my truck in for overheating and a few other items. I just bought it and told them an inspection. Came back with a lot but went through the list with me. Decided to hit the high points due to th More

by sjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Caudill
Sep 21, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. It's important that our customers feel confident in the work we do and I'm sorry to hear that wasn't the case for you. Please contact me directly so we can discuss this situation further and work toward a satisfactory resolution. Respectfully, Jacob Todd - Service Manager - 9137803700

Sep 22, 2023 -

sjc responded

Called Mr. Todd twice and left a voicemail. Used there text service but still haven't heard anything back. Since my visit, having to replace a calipar and brake hose for hanging up that was missed for the grinding noise i asked them to check while i was there. Also while crawling under my truck found my trans pan wet on the back and the back of the seal popping out. Nothing mentioned about that but they wanted to take apart my working blower motor under the dash and 2 hours labor paid to look at that to make sure it was switching from front to back correctly. Really just asked a dealer to make sure my truck was mechanically sound and figured a dealer would be better than a random shop in making that happen and at least fairly priced.

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