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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,332 Reviews

2,332 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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September 03, 2023

I was extremely dissatisfied with my experience with Olathe Chrysler. There was almost NO attention to details NO communication to the customer. My car was scratched in several places some unrepairable. More

by m.smethers
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Sep 03, 2023 -

m.smethers responded

Your going to have to do a lot better

Sep 08, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm sorry to hear you're not satisfied with the service provided by our team and will make sure we utilize this feedback to help improve our processes & communication moving forward. If you'd like to share any additional details, please feel free to contact me directly at your earliest convenience. Thanks again, Jacob Todd - Service Manager - 9137803700

September 02, 2023

The service work was great, but nobody came to tell us that our vehicle was done. I waited for awhile until somebody noticed that I was still in the waiting. I waited from 3:15 to 6:30. More

by glenaverill1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Sep 08, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Glen, It's good to know that you were satisfied with the service work but we are sorry to hear about your wait. We aim for clear communication and it seems we fell short in this instance. Your feedback is appreciated as it helps us improve our customer experience moving forward. If there's anything else you'd like to discuss, please feel free to reach out directly at any time. Thank you, Jacob Todd - Service Manager - 9137803700

September 02, 2023

Upon getting my jeep back there was fluids all over the bottom of my windshield, I washer fluid it and it hazed over to the point it would not clear off. (Engine fluids) this is not only gross but a safety More

by tallison1022
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Sep 08, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience. It's clear we didn't meet our usual standards of cleanliness and customer service, which is disappointing. We take these matters seriously as they impact both the quality of our work and your satisfaction with us. I'd appreciate the opportunity to discuss this further so we can make things right for you - please reach out at your earliest convenience. Thank you, Jacob Todd - Service Manager - 9137803700

September 02, 2023

I never got a call when my vehicle service was completed. I left it for an oil change and tire rotation. More

by Terryroets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caudill
Sep 06, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Terry, we apologize for the oversight and appreciate your patience. We'll ensure better communication in future visits to Olathe Dodge Chrysler Jeep Ram. Thanks for bringing this to our attention!

September 02, 2023

I’m very satisfied with the service provided to me as always. The customer is treated well at this location More

by harold.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Brian Harmon
Sep 06, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Harold, thank you for the positive review! We're delighted to know you've consistently received excellent service at Olathe Dodge Chrysler Jeep Ram. We'll see you next time! Have a great ride!

September 02, 2023

WAS VERY IMPRESSED WITH MIKES PROFESSIONAL & COURTEOUS APPROACH. EXPLAINED how I was not able to make contact via telephone call through 411. Said they didn't have a listing although we've made many servi More

by jemsgem3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Caudill
Sep 06, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to know that Mike's professional and courteous approach left a positive impression on you at Olathe Dodge Chrysler Jeep Ram. We'll certainly pass along your kind words, and we look forward to seeing you again in the future!

September 01, 2023

Every time I bring my Jeep in for service here I’m reminded why I keep coming back: the service associates are friendly, knowledgeable and helpful. They communicate well and seem like they genuinely w More

by LISABERRYKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Ashton Jennings
Sep 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Lisa, we're glad to know that you've had consistently positive service experiences with our team at Olathe Dodge Chrysler Jeep Ram. We appreciate your recommendation and look forward to seeing you next time! Safe travels!

September 01, 2023

Every one at this dealership was very kind, helpful, and happy to answer any questions I had. Definitely will be coming back and recommending to friends and family! More

by mercypry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Sep 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram! We appreciate your recommendations and look forward to seeing you again in the future. Safe travels!

August 31, 2023

The people are nice and a real fast and real courtesy. They listen to you they help get you rent a car if needed More

by LERY5569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Blaze, William Nicholson
Sep 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram! We always strive to provide fast, courteous service and assist in any way we can. Thanks for your review!

August 31, 2023

An oil change should not take two hours. Especially when I was the first person in line in Express. More

by tcblue1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Sep 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

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