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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,332 Reviews

2,332 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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August 31, 2023

Best jeep dealership in town. I enjoy working with them very much whether it's in sales or service More

by alexhammouri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Voss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Cooke, Daryl Posey, Michael Caudill
Sep 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Alex, thank you for the 5-star rating! We're thrilled to be your preferred Jeep dealership and that you enjoy working with our team in both sales and service. We'll see you next time at Olathe Dodge Chrysler Jeep Ram!

August 29, 2023

it was amazingly hard to communicate with the service department. i tried up to a dozen times to communicate via phone or text. More

by celestakristine
Recommend Dealer
No
Employees Worked With
William Nicholson, William Nicholson
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

It's disappointing to read about your difficulties in reaching our service department. We understand how frustrating this can be and we're committed to improving communication for a better customer experience. Please reach out directly to discuss any outstanding issues or concerns. Thank you, Jacob Todd - Service Manager - 9137803700

August 29, 2023

Not sure who Jackson blaze is. My sales team was Sterling and Andrew. They were both excellent. More

by lynnsoulier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Roark, Sterling
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your positive feedback and shoutout to Sterling and Andrew at Olathe Dodge Chrysler Jeep Ram! We hope to serve you again in the future. Safe travels!

Aug 30, 2023 -

lynnsoulier responded

They were both very helpful during the process, and even after the purchase. Went above and beyond to make things right!

August 29, 2023

The most difficult problem with working with this dealership is that they appear to have no phone contact with the customer. One can call to find out how the repairs are going or what else needs to b More

by adheckel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King
Sep 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We're happy to hear that you're pleased with the work provided by our team and will make sure we take your comments about communication into consideration moving forward. Take care and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Jacob Todd - Service Manager - 9137803700

August 29, 2023

Great dealership I have been buying vehicles from them and having my vehicles serviced her for over 15 years and have always been treated well and taken care of More

by mik121280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Smith, Ashton Jennings
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're pleased to know you've had great experiences with our team at Olathe Dodge Chrysler Jeep Ram over the years. Your continued trust and support mean everything to us! We'll see you next time. Have a great day!

August 27, 2023

Very helpful and friendly service. Will definitely service my cars here again. Thank you Olathe Jeep! More

by kjones32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Blaze
Aug 28, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're glad to know you had a positive service experience with our team at Olathe Dodge Chrysler Jeep Ram. We appreciate your recommendation and look forward to seeing you again! Have a great day!

August 27, 2023

was given no infromation concerning wait time, etc. when oil change was finished was handed the paperwork with no explanation and told to go to the cashier. More

by jjssilkys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Jackson Blaze
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and apologize if our service fell short of expectations. We strive to provide clear communication and will work on improving this aspect moving forward. Thanks for bringing this to our attention and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Jacob Todd - Service Manager - 9137803700

August 26, 2023

Great service Accommodating, nice waiting area and friendly smiles Friendly to all of the other customers More

by Ralph.eaton
Recommend Dealer
Yes
Employees Worked With
Michael Caudill, Michael Caudill
Aug 29, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're glad to know you enjoyed our service and the atmosphere with our team at Olathe Dodge Chrysler Jeep Ram. We strive for a friendly, welcoming environment for all of our customers. Have a great ride!

August 26, 2023

Never have I dealt w a more professional car dealership. I am so impressed. Amazing More

by MINDY523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Roark, Benjamin Turner, Shawn King
Aug 28, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

August 25, 2023

The management team is attentive to customer concerns. This is very much appreciated. Thank you. More

by rsotero108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. We always aim for a personal touch and it's clear we missed the mark during your visit. I understand how these changes can be disappointing, especially regarding the credit card surcharge surprise - that's not what we want for our customers at all! Please reach out directly so we can discuss this further and hopefully restore your faith in our service. Thank you, Jacob Todd - Service Manager - 9137803700

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