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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,349 Reviews

2,349 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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August 24, 2023

Took a bit longer than expected but great service as always. New waiting room is nice More

by russell.katt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Aug 24, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Russell, thank you for the positive review! We appreciate your patience and understanding regarding the slightly longer wait during your service visit. We'll see you next time at Olathe Dodge Chrysler Jeep Ram! Safe travels!

August 23, 2023

Scratched my side mirror and refused to do anything about it. Received stock response. Will never do business with them again. More

by hvansmeiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackson Blaze
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We take this feedback seriously and I'd like to personally discuss the situation with you further to see if we can work toward a resolution. Would you please contact me directly at your earliest convenience? Thanks again, Jacob Todd - Service Manager - 9137803700

August 22, 2023

Great and fast service! I had my baby with me and they got me in and out. Thank you! More

by rachel.s.allen4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King
Aug 22, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Rachel, thank you for the positive review! We're pleased to hear that you received a great and efficient service experience at Olathe Dodge Chrysler Jeep Ram. Have a great ride!

August 22, 2023

Great service. Wait time for drive up oil change/tire rotation just a little over an hour. More

by jcwino9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Aug 22, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your kind review! We're pleased to hear that you had a great service experience with our team at Olathe Dodge Chrysler Jeep Ram. We'll work on improving the wait time for your next visit. Your feedback is appreciated! Safe travels!

August 22, 2023

Very unhappy - not good customer service, seems like new ownership does not care about you or the vehicle. More

by MATTEO.SHEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Todd, Jackson Blaze
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

I'm really sorry to read about your experience. We strive for excellent customer service and it's clear we've missed the mark here. I'd like to personally address any concerns you have, so please reach out directly when you can. Thank you, Jacob Todd - Service Manager - 9137803700

August 21, 2023

Oil change filter leak. Had to be tow and loaner car. Should have caught by technician. More

by jcline2879
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashton Jennings
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure the situation gets looked into with our team. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Jacob Todd - Service Manager - 9137803700

August 20, 2023

It was ok if you said the wait time is going to be about an hour and the hour pass come and say something. More

by natanyat
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Klein
Aug 22, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Natanyat, we appreciate your feedback and understand the importance of clear communication about wait times at Olathe Dodge Chrysler Jeep Ram. We'll work on improving this aspect for a better experience next time! Thank you.

August 20, 2023

Went for oil change and tire rotation because I purchased a package. Second to last time I went, I was charged for the tire rotation. Last time I went in, they didn’t even rotate my tires. Called same day to More

by Worldofdrake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashton Jennings
Aug 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to read about your recent experience with our service department. It's important that we deliver on the services promised, and it sounds like there was a miscommunication or error in this case. We would appreciate the opportunity to rectify this situation for you and ensure all aspects of your package are fulfilled as expected. Please reach out at your earliest convenience so we can discuss further - Thank you, Jacob Todd - Service Manager - 9137803700

August 18, 2023

Prompt service; texting is not always the best form of communication; I always thought it was customary to return the vehicle in a better condition than when it arrived. Seems a car wash would have been More

by keithpetite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King
Aug 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Keith, we appreciate your feedback. We're glad to know you found our service prompt at Olathe Dodge Chrysler Jeep Ram. Your suggestion about the car wash is well-taken and something we'll consider for future improvements!

August 17, 2023

Paying to use a charge card should not your clients money. Tacky and petty. You should be embarrassed More

by adam@butlergroupkc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Nicholson
Aug 17, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Adam. Your feedback is valuable as we continually strive for improvement in all areas of service. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Jacob Todd - Service Manager - 9137803700

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