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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,331 Reviews

2,331 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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August 01, 2023

Scheduling was a bit off. Originally said they over-booked sat morning so there would be a delay. Looking at 2 hours for an oil change…they got it done in an hour. More

by stevecaudle4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Jackson Blaze, Ashton Jennings, Brian Harmon, Brock Lathrop, Clayton Johanning, Shawn King, William Nicholson, Lily Converse, Eiris Webster-Lyons
Aug 02, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Steve, thank you for the great review! We appreciate your patience with the scheduling hiccup. We're glad to have gotten your oil change done faster than expected at Olathe Dodge Chrysler Jeep Ram!

August 01, 2023

Our Cherokee runs much more smooth now! I used to shy away from dealerships for repair, due to perceived higher cost, but Olathe Jeep did a great job of taking care of customers and perform More

by aarontbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Converse
Aug 02, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know your Cherokee is running smoothly after our team's work at Olathe Dodge Chrysler Jeep Ram. It's important for us that you feel confident in the quality and value of our services. Thanks for trusting us with your vehicle, we'll be here if you need anything else!

August 01, 2023

Great job as always! Thanks again for all the hard work and time spend this time around. More

by pjk0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Lathrop
Aug 02, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

August 01, 2023

Never informed my truck was finished. I believe it to have sat for almost an entire day. Not all information I provided was on the ticket. Obvious things that were on the ticket w More

by ZROGERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Nicholson
Aug 09, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for sharing your experience. I'm disappointed to hear that the service provided by our team did not meet your expectations and will make sure we review this feedback internally with the appropriate staff members. If you'd like to discuss these concerns further, please feel free to contact me directly at your earliest convenience. Respectfully, Jacob Todd - Service Manager - 9137803700

August 01, 2023

Very professional. Enjoyed my experience as usual. Brock was very kind and fast acting. He was very great! More

by preazin520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Lathrop
Aug 02, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a great experience with Brock at Olathe Dodge Chrysler Jeep Ram! Thanks for your kind words and we look forward to serving you again in the future.

August 01, 2023

I did not personally take my vehicle in for service. My father took my father took my Jeep in for my service appointment. He was very happy with the friendly service. More

by huffmankristink2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Aug 02, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that your father had a positive experience with our service team at Olathe Dodge Chrysler Jeep Ram. We always aim for friendly and efficient service, so it's great to see we hit the mark! Thanks for sharing this review.

July 31, 2023

Estimated 2 hrs and it took 8+ hrs for repairs to be completed. Would havr liked to be updated on status instead of having to call More

by SANKYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Converse
Aug 09, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to see that your recent visit didn't meet expectations, especially in terms of communication and timeliness. We understand how valuable your time is and we apologize for any inconvenience caused by the delay. Your feedback will help us improve our service process moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at Jacob Todd - Service Manager - 9137803700

July 30, 2023

Clayton’s service status follow up effort needs improvement. No customer contact made when requested. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Johanning, Shawn King
Aug 02, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Scott, we appreciate your feedback and apologize for any communication issues you experienced. We'll work on improving our follow-up efforts and look forward to seeing you for a five-star experience next time. Thanks for bringing this to our attention! - Olathe Dodge Chrysler Jeep Ram

July 29, 2023

Quick and efficient process. Straight to the point, didn’t need anything from me, had it ready before I got back More

by KBURKHEADIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Jul 31, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that you found our process at Olathe Dodge Chrysler Jeep Ram quick and efficient. We always aim for a smooth experience! Thanks for the positive review!

July 29, 2023

They have never completed the job. Could not find the problem. Not sure what they will do next. More

by swollef
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Nicholson
Aug 09, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

I understand that you're frustrated and would like to step in to help. If you're willing to share further details of your experience, please reach me at the information listed here. I look forward to speaking with you. Thank you, Jacob Todd - Service Manager - 9137803700

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