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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,331 Reviews

2,331 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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July 08, 2023

Performed waranty work on my truck. Friendly staff and good service. Made sure my truck was complete when needed. More

by JDavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Jackson Blaze, Clayton Johanning
Jul 10, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for trusting the Olathe Dodge Chrysler Jeep Ram team with your truck! We appreciate your positive feedback and hope you won't hesitate to reach out if we can be of service again in the future!

July 07, 2023

Got me in quick. Service was good. Only issue was recall items don't have the parts available. Will require another trip in and more time. More

by Doug Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Johanning
Jul 07, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Doug, thanks for the review! We appreciate your feedback and regret any inconvenience caused by the parts issue. Our team will work hard to get everything sorted out during your next visit. Have a great day! - Olathe Dodge Chrysler Jeep Ram

Jul 07, 2023 -

Doug Mitchell responded

Let me know

July 07, 2023

East to deal with. Reliable. Have purchased 2 vehicles from them and plan to do so in the future. Excellent service dept. More

by aadams2744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King
Jul 10, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for trusting the Olathe Dodge Chrysler Jeep Ram team with your automotive needs! We're grateful for your continued support and look forward to working with you again next time. Take care!

July 07, 2023

Everyone was extremely helpful and always provided me with updates. I would recommend this service department More

by gelagantt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Converse
Jul 10, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the positive review! We're glad to hear that our team at Olathe Dodge Chrysler Jeep Ram was able to assist you and keep you updated throughout your visit. We appreciate your recommendation and hope to see you again in the future!

July 07, 2023

Service was timely and Brock was very friendly and helpful. Overall it was a great experience. More

by KMRADEL30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Todd, Jackson Blaze, Brock Lathrop
Jul 10, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for visiting Olathe Dodge Chrysler Jeep Ram! We're happy to hear Brock & the team provided you with a great experience and we hope you won't hesitate to reach out if we can be of service again in the future. Take care!

July 06, 2023

Took 2 hours for them to even pull my car in. That's after I had to go and ask them. Guy couldn't find my car or name in the system to be checked in. No one said a word to me the whole time. No a More

by cyncity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never spoke to anyone. Can't rate anyone on the list.
Jul 10, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Cyncity, I apologize for the poor experience you had during your recent visit. We strive to provide efficient and friendly service, so it's disappointing to hear that we fell short. I would like to personally address your concerns and see what more I can do to assist you. Please reach out to me at your earliest convenience. Thank you, Jacob Todd - Service Manager - 9137803700

July 05, 2023

I don’t like how there is a person between me and the service tech: Also texting is fine but I didn’t always get quick responses so I called and had a hard time getting someone. It didn’t used to be li More

by acebailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Jul 10, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Acebailey, I apologize for the inconvenience you experienced with our service. We strive to provide efficient and responsive communication, so it's disappointing to hear that we have left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Jacob Todd - Service Manager - 9137803700

July 04, 2023

Clayton was extremely helpful and to the point no run around with him. Got me a loaner was accurate on the lead time of my car. He took care of EVERYTHING I just brought my car and picked it up basically More

by Edgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Johanning
Jul 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Edgar! Thank you so much for your kind words about Clayton! We're glad to hear that he provided such excellent service and made the process easy for you. We appreciate your feedback and hope to see you again at Olathe Dodge Chrysler Jeep Ram in the future!

July 03, 2023

Easy to work with, helpful and courteous. I have used them before and keep going back. More

by carymangels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Voss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Bettge, Jacob Todd, Jackson Blaze
Jul 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your kind words and for being a loyal Olathe Dodge Chrysler Jeep Ram customer! We greatly appreciate your continued trust and support in our services and look forward to seeing you next time!

June 30, 2023

Addressed my needs, ordered the components and did the replacement timely. Friendly customer service and very good communication. Great Job! More

by Lancecantrell20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Harmon
Jul 03, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the great review, Lance! We're glad that our team addressed your needs and provided friendly customer service. We appreciate your feedback and hope to assist you again in the future. Have a fantastic day! - Olathe Dodge Chrysler Jeep Ram

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