Olathe Dodge Chrysler Jeep RAM - Service Center

The facility features nice new customer friendly showrooms. The service staff is knowledgeable and friendly. Good experience in the Express Oil Change line. showrooms. The service staff is knowledgeable and friendly. Good experience in the Express Oil Change line. More

Great friendly service! I took my Dodge Ram in for service and the mechanic and service team did a fast and friendly job! I took my Dodge Ram in for service and the mechanic and service team did a fast and friendly job! More

When I arrived I was greeted right away by service writer Jared. It was clear and direct how long my service would take at the time and it was accurate and service was performed correctly with no issues. I w Jared. It was clear and direct how long my service would take at the time and it was accurate and service was performed correctly with no issues. I was overall happy with my experience and the cleanliness of the newly remodeled facility. Will be back next time! More

The overall experience at Olathe Dodge Chrysler Jeep Ram was outstanding. I couldn't have said that if Clayton had not pitched in at the right moment as there were few inital hiccups. Clayton went above and was outstanding. I couldn't have said that if Clayton had not pitched in at the right moment as there were few inital hiccups. Clayton went above and beyond in addressing my concerns. He was quick to react when a replacement order was delayed and kept me updated with the status throughout the process. He was also in constant touch to check if everything was working fine even after the car was delivered after repair/service. Based on my experience, I would say Clayton has saved a customer for the dealership. Service advisors like Clayton still make me feel that customers are valued and taken care at this dealership. More

Very professional service, I was greeted as I pulled in for my appointment. Clayton told me they would run diagnostic to determine the problem and update me of the findings and expense. for my appointment. Clayton told me they would run diagnostic to determine the problem and update me of the findings and expense. More

Had a slight oil leak and a check engine light on my 2017 Ram 1500. Dropped by the service department where they checked the code. Fortunately it was minor and they cleared it. Also fortunately the slight oi Ram 1500. Dropped by the service department where they checked the code. Fortunately it was minor and they cleared it. Also fortunately the slight oil leak was due to being in a hurry and getting my oil changed (in a jiffy), where they didn't tighten the oil filter correctly. No charge, and they even ran my (extremely dusty) truck through their car wash. I'm definitely a fan of their service department. I've also bought the last three vehicles from this location. More

I bought a new 2022 plug in hybrid Pacifica. I am now on my 5th visit to fix problems with my vehicle. It has wasted over 20 actual hours of my time. The Service Department cannot find the sourc I am now on my 5th visit to fix problems with my vehicle. It has wasted over 20 actual hours of my time. The Service Department cannot find the source of the knocking coming from my gas pedal. In addition, complaints go unheard. The service manager Jake is sure quick to message me when I leave a "1" rating but never around while I am at the dealership. I have complained to Chrysler and am fed up with the company and dealership. Once they make the sale you as a customer do not exist. I regret ever making this purchase. I expected better. Jacob the Service Manager talked to me after this review. He clarified what they were doing about my issues. I have upgraded my rating and I will see what is accomplished in the coming days. More

Olathe Dodge, Chrysler Jeep has always met my needs, and exceeded my expectations. Just today Mitch, my service writer, did everything he could to save me money. No additional pressure, or sales pitch. exceeded my expectations. Just today Mitch, my service writer, did everything he could to save me money. No additional pressure, or sales pitch. More

Not bad, didn’t like the 2. 5 hour wait for oil change and tire rotate, then another 20 for paperwork 5 hour wait for oil change and tire rotate, then another 20 for paperwork More

First time using the express lane and Olathe Dodge. They have remodeled which is very nice. I pulled in and was helped right away also needed something from parts so he gave me the information I need They have remodeled which is very nice. I pulled in and was helped right away also needed something from parts so he gave me the information I needed and walked me to where it was located. Overall it was a great experience. More