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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,326 Reviews

2,326 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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December 01, 2022

service completed as expected. I will continue to use this dealership for future issues with my vehicle More

by jm49hill
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Drew
Dec 02, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for sharing your review! We appreciate your loyalty! -Olathe Dodge Chrysler Jeep Ram

December 01, 2022

They were very efficient in getting my Jeep in for service. Very courteous and knowledgeable More

by pscogswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Dec 02, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your review! -Olathe Dodge Chrysler Jeep Ram

November 29, 2022

Top notch, first class, outstanding, in my opinion and experience. Highly recommend sales and service departments. More

by Lylejoannparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Voss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cookie, Jason Disenti, Jason Sheafer, Jacob Todd, Jared Drew, Clayton Johanning
Nov 29, 2022 -

Lylejoannparker responded

Hoorah for a high quality Dodge Dealership! Go Challenger GT

Nov 30, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind feedback! We're honored to receive your support and look forward to your next visit with us here at Olathe Dodge Chrysler Jeep Ram!

November 18, 2022

Great job Mitch you were able to get my car finished in a timely manner! More

by Jdunlap0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Nov 18, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the wonderful review - we'll be sure to pass it along to Mitch! Take care and please don't hesitate to reach out if our Olathe Dodge Chrysler Jeep Ram team can be of service again in the future!

November 17, 2022

Ashton did a great job explaining what would be done and that the recall software update would be taken care of as well. More

by randelel27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Nov 18, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the wonderful feedback - Ashton will be so happy to hear it! We appreciate your business and hope to see you again next time here at Olathe Dodge Chrysler Jeep Ram!

November 15, 2022

Very unprofessional. Took car in. $700 later problem not fixed. Called back put on hold and hung up on. Service writer hasn't called back. How are you going to fix this More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 16, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

I would be grateful for the chance to learn from your experience so we can provide 5 star service in the future. If you’re willing to talk this through, would you give me a call at your earliest convenience? Thank you for your feedback, Jacob Todd - Service Manager - 9137803700

November 14, 2022

have been driving Mopar vans since 1986 and serviced by dealer throughout. this time I had an apparent error in the invoice which was handled very professionally and fairly. I'll continue to come to Olat More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Harmon
Nov 15, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

We're so thrilled to be part of your experience, John! We understand what drew you to MOPAR back in 1986, and we are proud we can continue to help you maintain your love of the brand! We look forward to seeing you again! Thank you! - Olathe Dodge Chrysler Jeep Ram

November 11, 2022

Ashton was very knowledgeable. personable, and easy to chat with. I appreciate his positive demeanor. More

by trombone56
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Nov 11, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the wonderful feedback! We're happy to hear Ashton provided you with a pleasant visit here at Olathe Dodge Chrysler Jeep Ram and we hope to see you again in the future. Take care!

November 07, 2022

Had an issue that needed immediate attention. I had to wait 6 days for N appointment. Told the guy that I would bring it in before they opened and drop off the keys. Went there at 5:30 am and all More

by Wallyruss5813
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
Nov 07, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

I would really appreciate the chance to hear more about your experience and what we can do to improve your 1 star rating. Would you be willing to talk this through with me? If so, please give me a call. Thank you, Jacob Todd - Service Manager - 9137803700

Nov 07, 2022 -

Wallyruss5813 responded

I did call you this morning. Your service department hung up on me after being put on hold. It is now 9:50 am. I have had no return call. I am waiting till 3 pm before i call the General Manager.

Nov 08, 2022 -

Wallyruss5813 responded

Since you never responded or took the time to call me I will be calling the General Manager and maybe we can get you to do your job. This is absolutely the worst customer service I have ever encountered a a dealership. I blame lack of leadership and attitude that stinks up this part of the dealership. When a customer like myself has to make several calls, gets hung up on twice and then has the manager wanting me to call through a website instead of taking time to call me to fix this glaring problem tells me to find a new dealership. Your lack of doing your job affects all parts of your dealership. Pathetic.

November 07, 2022

Great experience with service team. Worked with Clayton, he did a great job. Service area/lobby all updated and looked fantastic. More

by tpcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Johanning
Nov 08, 2022 -

Olathe Dodge Chrysler Jeep RAM responded

Clayton and the team are glad that you enjoyed your visit to our service center! We appreciate the kind review and five-star rating and look forward to seeing you again! Thank you! - Olathe Dodge Chrysler Jeep Ram

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