Olathe Dodge Chrysler Jeep RAM - Service Center

One of the best dealerships I've been having my cars serviced here for the past 10 years and have always received great service. They're almost always beat their estimate on when I've been having my cars serviced here for the past 10 years and have always received great service. They're almost always beat their estimate on when they'll have my car ready and I've never had any issues. More

Mitch was helpful, not pushy. He gave me choices and allowed me time to think about them without feeling backed into a corner. Thank you. allowed me time to think about them without feeling backed into a corner. Thank you. More

Service department efficiently processed and completed my oil change and tire rotation and answered several additional questions I had. Service was completed quicker than promised with no complications. Over oil change and tire rotation and answered several additional questions I had. Service was completed quicker than promised with no complications. Overall excellent experience. More

Quick and friendly service I went in expecting to pay for an oil change that was needed. The service department asked the correct questions to find out that I had free service I went in expecting to pay for an oil change that was needed. The service department asked the correct questions to find out that I had free service waiting to be used. The time spent waiting was short for the great service provided. I left not owing anything and will be back again. Every time we have gone to Olathe Dodge to service or buy a car....we left happy and thankful!! More

Best service department around. Quick, friendly, accurate, and done right the first time around. Jake is the man to talk to if you need service. accurate, and done right the first time around. Jake is the man to talk to if you need service. More

Quick and easy fix by the express department. Rocky always take care of my vehicles needs with a some on his face. Great customer service! always take care of my vehicles needs with a some on his face. Great customer service! More

I was on my lunch hour and they made sure to get me in and out ,in record time. Thanks for your great service, Chance! and out ,in record time. Thanks for your great service, Chance! More

2017 Jeep Sahara, new tires and annoying noise located. Trent and his crew found the source of an extremely annoying buzzing noise coming from under the dash. It was intermittent and almost impossible to lo Trent and his crew found the source of an extremely annoying buzzing noise coming from under the dash. It was intermittent and almost impossible to locate. Also, I had new tires and an alignment done. The vehicle drives like new and is quiet and rattle free. More

Quick and painless After receiving a postcard in the mail about a safety/service recall on my 2013 Wrangler, I called Olathe Dodge service dept and spoke with Ryan. He w After receiving a postcard in the mail about a safety/service recall on my 2013 Wrangler, I called Olathe Dodge service dept and spoke with Ryan. He was polite, courteous and set me up with an appointment within a couple of days. He offered the use of a rental car (which I told him was unnecessary) and was accommodating in setting up a time that would work for me. On the day of the service appointment, I dropped off the car and went about my business for about 45 minutes. Once they were finished I received a phone call saying the vehicle was ready and I went to pick it up. More

Inasmuch as Olathe Dodge Chrysler Jeep professes to be “#1 in customer satisfaction” or “top ranked by buyers” or whatever else, this now-former customer was decidedly dissatisfied with just about everyth “#1 in customer satisfaction” or “top ranked by buyers” or whatever else, this now-former customer was decidedly dissatisfied with just about everything that happened with respect to my interactions with the service staff on 01/20/2020 and 01/21/2020. I bought my 2016 Chrysler 200 from Frank (who is beyond awesome!) in the fall of 2016. Aside from a few service visits elsewhere, I have used this dealership for nearly all of my service needs. I bought a service package upon purchasing my car, and it is this dealership that got the initial income from that purchase and that continues to get the credit for service each time I bring it in. That stopped as of 01/21/2020.. I do not have time to detail the many unsavory, argumentative, belittling and sexist comments and tones that I received from the staff. And I could not have imagined that calling the service manager Mike would be a terrible idea — but in fact my two conversations with him on 01/21/2020 only served to strengthen my resolve to stop patronizing this dealership. I do not have time to type a painstaking play-by-play of all the condescending nonsense that has gone down. Bottom line: Do not patronize this place. More